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My garage door wasn’t opening up smoothly and was jerking. The chain that goes into the door opener was hanging as well. I called precision door service after seeing their ad that they have same day service. The tech that came to my house was great and very professional. My rollers and springs and some other items were replaced and the door is opening very smoothly and is working great! I appreciate their fast and professional service. I would definitely recommend them and would use their services again, if needed

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Outstanding customer service!! Prompt Friendly Reasonably Priced. A Terrific experience.

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Matt Eberly got my Garage door back in operation quickly!

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Same day service, was better than expected! Convenient after work hours appointment was unexpected but very appreciated. Michael, the service technician was very polite, accommodating and knowledgeable. He replaced broken springs on our main garage door and replaced deteriorating spring on our second door. Also replaced all rollers and lubricated hinges. Took about 2 hours in all. Everything works better than ever!

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Felt the technician was attempting to sell me upgrades on my operner. It didn't appear sincere but rather a ploy to generate sales. If I didn't know any better, I would say the technician got a peice of the action for upgrades. I got a little push back when I presented a coupon for a free trip charge with service over $100.00. The tech said most of the bill was the trip charge and the coupon wouldn't apply. That wasn't correct since my final amount I paid was $117.65 and the trip charge was $49.95. He did finally accept the coupon and reduced my bill from what was originally $180'ish. Looking at the bill, I got charged for "fleet transportation" - $20.00. Seems redunant. Get the trip charge waived with a coupon but get hammered with a "fleet transportation" charge! Lastly, the tech fixed my light issue, it wasn't coming on when the garage door was activated. He fixed it so good it won't shut off now! Back to having a problem again! Doubtful I'll be a return customer.

Thank you for taking the time to leave us your feedback today Chris, We appreciate you taking our phone call today with management and are glad we were able to come up with a plan to get one of our technicians out to your property to look further into your motor and see what could be causing the issue with the light in the motor unit and make this right. You should also be receiving that refund check in about 3-5 business days but if you have any further questions or concerns please reach back out to our management team.

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I would recommend your company, your representative was on time, courteous, and very professional. He explained all of my options and did the repair in less than an hour. Great job!!

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Service was excellent, technician explained what needed done today, and later on. It was great, no complaints

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Great customer service and the installer was very helpful and knowledgeable in the product and service. Thank you.

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Tim was great! Very professional, courteous and made sure I understood how I could do personal maintenance on my garage door so as to avoid unnecessary service calls. His last comment was that my door was in excellent condition and, "see you in a few years." Thank you!

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Tim just installed a new garage opener. He was incredibly knowledgeable and answered all my questions. The opener he installed is night and day compared to the old one that was there. Tim was punctual and had the work done quickly. I will recomend Precision and Tim to anyone that needs service.

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Awesome service. Bearing and cables both had to be replaced. Tech was a 10 out of 10 we highly recommend this company

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Dustin came out and replaced both springs, rollers, center bearing, and bottom door pad. Highly recommend your company, and Dustin; great young man.

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We had a broken door spring and the service technician arrived within two hours of our call. He was courteous and efficient. He provided three different options for the repair and explained the cost and benefits of each option. The repair was completed in just over one hour. We would definitely use your services again if the need arises.

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I have used Precision door service three times now. Excellent service and professionalism each and every time! Replaced spring 14 months ago. This month door opener failed so Jim T. Jr. replaced opener, bearings, drum, rollers and balanced to help alleviate stress on new parts. Plus he replaced a NEW heavy duty spring, that was installed last time, this time for FREE due to a warrantied part. Will Recommend to everyone! Thanks and keep up the good work ethic.

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I originally called because I thought the “eye” was broken and my door wouldn’t go down. I called and within 3 hours Dustin was at my door. The initial problem only required reconnection of a wire. I asked Dustin, if he had time, to check anything else that might need replaced. This opener is 20 years old. He quickly found some things that could be cared for that were either broken or could break soon (rollers, bearings, as well as what things were older and showing wear but didn’t need replaced. He provided an estimate which was very reasonable and within 1 hour my door was completely taken care of. So within 4 hours of my phone call my door was fixed. Dustin was an absolute delight! Friendly, pleasant, professional, and intelligent. Totally made me feel that I was his priority. This was an exemplary experience from start to finish that many other companies could learn from. I will use no other company in the future. Thank you Dustin and Precision!

Review:

Can't say enough about the fast, professional service we received from Precision. We had used their service before and were very happy with the work done, so they were the first company we called this time. It was late on Saturday night when a spring snapped, also breaking a cable. Set an appointment for early on a snowy. Sunday morning. Tom Palmer showed up at the exact time, ready to work. In a very short time he had the door hanging straight, with the new springs and cable replaced. Even in the dead of winter with several inches of snow on the ground, Precision got the job done, fast. Can't say enough good about Tom Palmer. Polite, professional, and knew his business. Will certainly use Precision in the future.

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The professionalism of the tech was pleasantly reassuring. My door stopped working at 2am and the first thing that came to mind was the commercial, which states that no garage door problem happens at a opportune time.

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Tyler showed up on time and ready to work. He diagnosed my problem and had it fixed and operation within 15 minutes. I thought the price of the remotes was high but from time of call until the problem was fixed was 30 minutes. You have to pay for that kind of service.

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My service technician Michael Bowman did an excellent job of installing a replacement garage door opener. The opener that he replaced had a lifetime warranty and was purchased at precision. I have always found that precision stands behind their products. They employ courteous and efficient technicians as was Michael. I would tell anyone who asks of the wonderful and top notch service they provide.

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Arrived on time and no problems with the service we ordered

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We chose Precision because we were in need of a garage door opener immediately. We seen your add in the Newark Advocate and you did not charge extra for weekend work. Tom was called and let us know when he would get here. Tom was very polite and very efficient. He cleaned up and left no trash. We were very happy with Tom.

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I Recommend that you call Precision first. They installed new double springs, cable, rollers, adjusted the tracks, and reinforce my garage door opener brackets at a reasonable price. Waited 3 months after the installation to write this review ,to make sure everything was still in good working order.

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They came out on a Sunday and completed repairs in the same day! Thank you.

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The installer was very polite and professional. I will use your company anytime in the future for garage door repair or installation.

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I chose Precision because I have seen their TV ads, so I knew the name. Door cable broke on Thursday, Matt arrived Friday morning to make the repairs. He was personable and professional. He explained my repair options and had all the parts necessary to fix my garage door. I consider it a job well done. Thank you.

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Work was done professionally and courteously. Very pleased with your work.

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Very professional. Nice people. Care about what they do. Great service.

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Walker was great to work with. I was impressed by his customer service and speed of getting the work done.

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Amazing service from my phone call to my work being finished!! Thank you for such quick service!!

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AMAZING.. We See the ads on fox 28 every morning and looked like a good company for an emergency repair if needed. low and behold, boom. spring broke. called Precision and talked with a very nice lady and she said she could have someone here within a couple hours. Five minutes later, got a call from a tech named Payton who said he was on his way. the professionalism was great from the start. nice van, clearly marked and Payton had the uniform to boot. we felt comfortable right away. he was masked and very respectful with our floors and 3 dogs. He was extremely polite and very knowledgeable of what he was here to address. gave us a quote and estimated time to repair garage door. suggested additional parts as a recomendation, (not pressure sales) we took his advice and added a couple more things from an obviously experienced garage door specialist.we will gladly share our experience with everyone. GREAT WORK PEOPLE