Garage Door Repair in Columbus Metro Area

edgar Morley

From the sale to the install everyone was great to deal with. Sarah was a great help picking out the door and even supplied us with a sample of the door color so we could color match some paint. The installer called with an update on his arrival time, explained the install process, assisted with programming remotes and explained the use and maintenance of the door when he was finished. All in all a great experience.

Chris & Jodi Lewis

Superb from the quote to install! Very informed staff and high quality product.

Jacqueline Bastian

Fast service. Came within hrs of scheduling. Don was professional and install new opener. Great experience.

Day-Mel Keefer

Awesome job. Very professional.

Alice Stone Yoerger

The technician was friendly knowledgeable and thorough. The features on my new opener are so appreciated for there safety. I would absolutely recommend them to anyone.

Brian Beckman

Showed up same day. Diagnosed the problem and offered multiple options to fix. Would recommend Joe to anyone

Linda Borowiak

This company was great to work with. Trevor came out quickly . He diagnosed and fixed the problem with my door. He was very knowledgeable and competent. I would recommend this company.

Elyse Jenkins

We had a last minute spring snap in the evening. A technician was out within an hour and a half. He was very polite and informative. Would definitely recommend!

Marlene Monesi

The best around!!!

Joy Yoder

Extremely polite and professional. Diagnosed the problem, explained the repair needed, and the cost. Completed the repair and demonstrated the result. I could not be more satisfied with the results.

Tyler Lomphoy

Had a great experience! I called for same day service, and they were at my door within an hour. Mike was awesome! He worked quickly, did a great job with the repairs, and took the time to explain what he was doing. I really appreciated how helpful and informative he was. Great service from start to finish. I would definitely recommend!

RONALD SHANBROM

Installed and set up the garage door opener and accompanying electronics all of which is working great.

Sue Fribley

He arrived promptly, and completed the job efficiently.

Eric McGlaughlin

ANYTHING BUT PRECISE WORK WAS POORLY DONE THE FIRST TIME AND REQUIRED FOLLOW-UP. ALARMING LACK OF TRANSPARENCY IN QUOTING REPAIRS. FIND ANOTHER COMPANY. We called to get an estimate on a clearly broken spring (one of two). We were given an itemized list of all recommended repairs, some immediately necessary and others less urgent. The whole quote for repair was around $4k. We opted for the necessary repairs only. This included new springs, several door brackets and a new rail and belt. The total for these repairs was around $2k. The tech did the repairs, got payment and left. When I was able to assess the work later I found they’d failed to leave an emergency release cord attached to the door (minor but an inconvenience) and that the door slammed shut more forcefully than I suspected was necessary or proper. I scheduled another tech to come out to attach a release cord and make sure the door was operating as intended. They assessed the door’s function and found that the first repair tech had installed the wrong springs ($560/each) on the door and that this accounted for the heavy slam. They replaced the springs and recalibrated the door for no charge because, at 2 days old, the parts and labor were still under warranty. During the walkthrough after the second round of repairs I was told that a new door like the one we already had probably wouldn’t have been much more expensive than the (necessary) repairs we just paid for and would have included more new components than those we just replaced. Not only was I originally quoted repairs that were potentially almost double the cost of an entirely new door, the repairs we now feel we overpaid for required my layman assessment to be deemed substandard (supported by the next tech’s admission that the first guy would be going back to training). It’s unclear why the first tech wasn’t capable of making accurate repairs and it remains unclear why we weren’t quoted a new door if it would cost less than the piecemeal repairs. Oh, I see. That’s why. I do not recommend this company.

Neely House

Handled my request in a timely and efficient manner

Jake Scholl

Service was quick and Matt was very knowledgeable and friendly! Will absolutely call again if I ever have issues with my garage door!

Jim Haun

Quick response, quick install.

Lare Bridges

Precision is always great to work with as they are quick and come out the same day. We were previously told we needed a new garage door but precision came out and was able to fix the damage. They recently came out again last week to replace a broken spring. The work was great but I was not expecting to pay 1500 for a broken spring. Typically that repair is 500 or less compared to other companies. We probably should have shopped around.

Jessica Michael

Mike from Precision came out to repair a broken garage door spring. He was very knowledgeable and took time to listen to our needs (and non-needs, given that we don't plan to live much longer in this home). Mike went above and beyond for us, even heading to the local AutoZone mid-appointment to get us a product we would need in the future to lubricate the door. We also had some coincidental issues with the garage door about 10 mins after Mike left, and he turned right around and came back to diagnose and fix the issue. We would recommend Precision (and Mike) to others in need of garage things, and we are likely to use this company again in the future. Thank you Mike!

Justin Mills

Our garage broke late on a Saturday night, and they were able to come to our house within 24 hrs. The price was reasonable, the technician was professional and courteous, and the job was completed in a timely manner. Would definitely use again.

Louise Mnich

Trust me; do not go anywhere else! I could not be more pleased and satisfied with the service I received from Precision Garage and the excellent workmanship and professionalism of Joe who did the work. If 100 stars were available I would give it. For a few weeks I had noticed a clunking sound with my garage door. Then about a week ago I noticed the door when up had a slight sag in the middle. Several months ago a different company came out and replaced a broken spring and I was happy with the service. At that previous time I asked about the outside key pad, which had not worked since we moved in, and was told it would haven to be replaced for $70-$100 and they would order it. I never heard back. With my current problem I did reach out to that same company to come out and was given Saturday between 8-12. On Saturday no one showed up. Later that day a person called and apologized saying there had been a scheduling error but the next days offered did not work for me, plus I was headed out of town for almost two weeks. I thought I would deal with later. Sunday morning I opened the door then noticed a wheel was off the track. Upon closer inspection I saw that the metal of the hinge had literally torn. I was expecting that now I need a complete new door. As we were headed to church I could not deal with the problem just then, however, I discovered I could not get the door closed at all. After church I called Precision about 11:15 am. I was given a time of 12-4 that same day! Joe showed up about 12:20 and assessed the problem and gave me an itemized list, from most necessary to least necessary and the costs. No pressure! Since I was headed out of town and Joe said he could do the work that day I said let’s do it all. In less than two hours all the hinges on the door were replaced along with some metal strips added as reinforcing to the door. Joe was so kind and polite and professional. My home is over 30 years old but I have only lived here 6 years. I asked Joe what the life of the door was (again expecting a new door) and to my delight he explained the panels should last a lifetime, only the hardware needed to be replaced. Again, no pressure to buy something I did not need. Joe asked if there was anything else. As an after thought I asked about the key pad. A quick check to see if power was at the box, then he climbed up to the garage door opener and with a simple press of a button while I put in a code and it worked! First time in 6 years and no new keypad needed. The honesty and integrity, along with a quick response time and excellent work, make this company THE BEST! Oh, and did I mention a SEVEN year warranty on the work? Don’t call anyone else!

Dawn Toure

Fast response, but beware of excessive pricing and upselling I am leaving this review to share my experience regarding the pricing and sales tactics used by this company. After accidentally bumping my garage door while backing out, one side came off its track. The damage to the panel was minimal (under 36 inches long) with a small part starting to separate, and my car had virtually no damage. They did arrive quickly—in less than a few hours—which I appreciated because I couldn't close my garage door and didn't want to leave it open overnight. However, as a woman dealing with this for the first time, I felt taken advantage of regarding the final costs. * The Upsell: The technician initially tried to convince me that the entire panel needed to be replaced. I told him I wasn't interested in a full replacement and asked if he could reshape it and use a steel reinforcement strut to pull it together. He initially said no, but after about 15 minutes of back-and-forth, he finally agreed to use a strut. * The Costs: Because I was stuck and needed my garage secured that day, I went ahead with the repair. The final bill came out to $800 total. * The Breakdown: * $306 for one (1) 16’ reinforcement strut * $256 for three (3) spring retensioning * $122 for three new hinges * $89 panel reshaping fee After looking into it later, I believe I was severely overcharged. Charging $306 for a single strut and $256 just to tension the springs feels excessive and like price gouging. While the speed of the service was good the extreme pricing left a bad taste in my mouth. Whatever you do, make sure you do your homework and get a second opinion if you can—otherwise, this place will gouge you.

Daniel Galbraith

We are extremely pleased with the response(s), attitude, customer care, customer concerns and professionalism presented by Angel during our garage door opener installation. On a Saturday evening, the installation was completed seamlessly. We have several apartments with garages. We have used Precision Garage Door of Columbus before, and we are completely satisfied by the service and professionalism every single time. We do not call any other garage door companies when we have garage door issues. Whoever is doing the hiring for your company, make sure you continue to do what you are doing. From our side, it is working at a rate of 120%. Angel is certainly one of the very, very best, yet I have not met him. I worked with him over the phone Saturday evening. Our tenant also confirmed their complete satisfaction of his work as well. Angel's willingness to share his knowledge made the task easy and I was 100% comfortable with the installation project in his care. Please feel free to reach out to me I can be helpful in any way.

Jerry Spence

Precision knows what customer service is. Scheduling an appointment was very easy and almost immediate response. I Scheduled a online appointment at 11pm at night and service person arrived next morning around 10:30. Imani was extremely pleasant and explained everything clearly. She was very thourough and pointed out problems that should be addressed. I did not get the feeling they were just trying to sale me services I did not need. no pressure but pointed issuses that could be problem in future. Maintenance willl keep thinks working longer and saves money in the long run. When they say they have a fully stocked truck they do. I was quite pleased and would definitely recommend Precision Garage Door of COlumbus. Apppreciate the military discount. THankyou Precison and Imani for making this a quick and comfortable and relaxing experience