Review:

REVIEW UPDATE: I initially wrote a five star rating shortly after your technician replaced the cables, one hinge, and rewound the spring. The door was still running roughly. He stated he could do no more, and he recommended a new garage door. Later that day I watched your video on your website (Precision) to see if there was anything I could do to help the door until I could replace it. I followed your video's instructions (cleaning the track, tightening all the bolts, lubricating the spring with lithium grease, etc). This is when I discovered that the technician had stripped out 3 of the 4 bolts attaching the new hinge he had installed. He had not done any of the recommended items in your video, or even mentioned that they should be done. After I performed the items set forth in your video, and replaced the stripped out bolts on the hinge, the door is running much better and much smoother. I will be looking elsewhere for my garage door repairs in the future.

David I would like to apologize about the recent experience you had with our company. Garage door repairs are never fun and always come at the wrong time. Customer satisfaction is very important to our company. I have tried to reach out by phone and left a voicemail to see if there was anything we could do. All of our technicians are trained to lubricate not only just the springs but all of the moving components of every door we work on. Also, the safety inspections states that the top panel is bending and sagging in the middle. This is why the technician recommended a new door because the structural integrity of the door has been compromised. Again, I apologize that the experience you had with us was less than optimal but wish you best in the future.

Review:

Alex did a terrific job. I was expecting to pay much more.

Review:

I ordered a new garage door with window panels, when the door was installed I realized that the window panel was omitted. So, it had to be ordered and 2 more weeks wait time. The door is also not level and has to be adjusted, which I noticed after the installer had left. I also had a new opener installed, which works fine.

Review:

Very prompt service for a garage door repair. Very professional and thorough. Diagnosed issue and repair was done. Very impressed and will definitely use again.

Review:

Garage door stopped half open. Panel bracket and roller let go. Did not want to leave door open for the weekend. Precision came out in two hours and did not charge an extra $75 like others quoted but did give us the senior citizen discount. I will recommend them and will call them again if I ever need service. Definitely 5 stars.

Review:

My garage door busted at 11am due to user error. Within 2 hours Dustin came and made the repairs over an hour visit. He was courteous experienced and very professional. He explained the charges —very reasonable — and gave me a digital invoice. Precision Door is very well managed and operated and I received a follow up email from the owner manager. I have recommended them to all the condo owners here and to my neighbor who as a door He has been meaning to repair. You won’t go wrong and you are in good hands with Precision

Review:

Repair was completed as needed. Did not try to sell me unneeded door or accessories. I rated a 4 as the technician did not have the supplies needed on his truck and had to make a 2nd call - that was unexpected.

Lester, glad Tom was able to explain what you needed for your garage door repair.

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Dave was extremely responsive to our questions/concerns and encouraged us to contact Precision and him again should a issue arise with the garage door. We give a 5 rating.

Steve and Barbara, glad to hear David could repair your garage door in a timely manor.

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David was great. We had a small issue and he was at our home within 2 hours and fixed in 15 minutes. Great service response.

Gary, Glad to hear David was able to fix your garage door.

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We are very satisfied with the service we have received from Precision Door. Can't remember the name of the young man, but he was very polite and knowledgeable.

Louise, thank you for the great feedback about your technician Dustin, we are very happy he was able to help with your garage door repair.

Review:

Alex did a great job not rushed. door looks great very satisfied

Thank you for the review, we are pleased that Alex was able to help with your garage door repair.

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Alex was very pleasant and professional. Got the job done and was out within the hour as he said.

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The gentleman that worked on my door where both friendly and knowledgeable. Hope we never see you again. Thanks again.

Review:

Everything about Precision's service was excellent - from contact to delivery of the actual work. After review of the situation it was determined that there did not appear to be a problem. I did ask if the rubber seal bar across the bottom of the garage door could be replaced while the technician was here. They were carried on the truck so he was able to do it. I will contact Precision in the future as needed.

Review:

My opener had been on the blink for months and I decided to get it repaired. Precision had tons of good reviews so I chose them. Dustin called and said he could be earlier than scheduled, great! He sadly could not resurrect my old opener but replaced it on the spot with a newer much quieter one. He did a great job and explained the new one. My partner and I very much enjoyed spending a few minutes just chatting with him afterward, he has an A+ personality! Would definitely recommend your company to friends and family.

Review:

They were actually early for the appointment and did a fantastic job. Serviced my garage door, installed a new bottom seal, lubed all points on the door and was finished in around 30 minutes. I called one day, they came out the next day. I will use them again for all my garage door needs. A great company.

Glad to hear that your garage door repair was a pleasant experience. Please contact us again in the future if you should need our services again.

Review:

Alex was prompt right on time. Very happy with the new opener.

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The technician was very professional, knowledgeable, and timely. Great experience that I would recommend to anyone.

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The gentleman called to advise he would be right on time & replaced broken springs quickly. He checked the operation of the door, lubricated rollers and was on his way. Great service! John P.

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Throw out every other garage door guy you got and use precision . don't waste your time,, these guys are the best for sure !!

Review:

I called Precision on Sunday afternoon and explained what was going on with our garage door, the lady I talked to was extremely nice and gave me an appointment for the following day. Dustin was our technician, he called me 30 minutes before arriving at my home to let me know he was on his way, Dustin checked out the door and told us what was needed, he installed a new spring and replaced the rollers, he was very professional, friendly and did a great job. I will definitely call Precision again should we need garage door repair and I highly recommend them.

Review:

I feel like I was totally ripped off. The technician was prompt, professional, neat, and quick. But the price was a complete ripoff. I would never recommend this company in a million years. Just an FYI for those wanting to throw their money away, they charge about 325 plus dollars an hour for labor. Live and learn, I will never consider this company for future business and it’s my opinion you shouldn’t either.

Mr. Patterson, I want to first apologize for the negative experience that you had with our company, but, we are happy we were able to get your door up and running in a timely manner. As for the quality of parts, we use the highest quality parts that are locally made for our applications. The industry standard for springs is 10,000 life-cycles. Our springs are 30,000+ life cycles. We cannot speak to any other companies quality of parts or pricing but stand behind the parts that we install. Again, we are happy that we were able to help you get your garage door back and running properly. Over the life of the spring I do hope that you will see the quality difference in our products. If you have any further questions please reach out to me at 614-294-5190.

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Prompt service. Affordable. Delivered exactly what they promised! Gave me all the options available to me and didn't try to up-sell me on stuff I didn't need. When it's time to get a new door and opener, I plan to call Precision Door!

Review:

Very fast and responsive for appointments and arrival. Professional technician with very good knowledge. Thank you!

Review:

Greg with Precision Door Service gave us Prompt Efficient Service in replacing our 14 Yr Old Genie Garage Door Opener. The New PDS 800 is so quiet. He took time to review the Keypad and Remotes. We are very pleased with the Product and Service. Dan in Hilliard

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Alex E., your Tech. did a great job diagnosing my problem and correcting it. I don't normally pick 5 stars but he came close!!!!

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Very friendly and knowledgeable. Excellent service.

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Quickly responded to my issue. Very professional staff.

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Scott just wanted to thank you for the quick service we received last week when the spring broke on our garage door. Having never needing a repair service I checked the internet and there you were. From thee first phone call to the arrival of Dustin it was the most efficient and professional company to deal with. Thanks so much and you can bet Precision will be our go to in the future.

Review:

We had a garage door opener that, after being moved and re-installed by a drywall installer, appeared to be dead. Dustin came to our house, asked me to describe what was and wasn't happening and then began to troubleshoot the issues. Within a half hour, we were up and running again.