1 (866) 448-0180

Read what people are saying
about Precision Garage Door in:

Canal Winchester, OH

Precision Garage Door of Columbus Ohio
has received 89 reviews, averaging 4.92 Stars:
1 2 3 4 5
Review:

Fantastic service, Dustin was able to come same day and quickly assessed the situation. Work was quick on the spring replacement and I was even able to replace my opener while he was here...after realizing it was 20 years old. Highly recommended if you need quick and expert service.

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Dustin K Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Door Opener

Technicians: Dustin K
Review:

Mike was very professional, he detailed what he was going to fix on my garage door and took me through the processes. He was quick and did an amazing job!! Thanks Mike!

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Service Provided:
Garage Door Repair

Review:

I had randomly picked Precision Garage Door a couple of years ago because they advertised 24/7 service. I was so pleased with their work, that it wasn't hard for me to call them when I had difficulty again. Once again, I was pleased beyond belief. First I was quickly able to schedule service that met my schedule (I work night shift). The technician (Joseph Long) was awesome! Called before he arrived, had a smile on his face when he arrived, went over EVERYTHING, and went over multiple options. My garage door was 25 years old, and even tho I decided to replace it, that was not the first thing offered. I was told what I could do to do only the necessary repairs. When I expressed interest in replacing it, I was given 3 options and the benefits of each were explained fully. I NEVER felt that I was pressured to purchase a new opener. The work was done quickly. He had to move some things in the garage to do the work and replaced them exactly the way that I had them without a complaint. He went over everything with me and made sure that I understood everything. He was pleasant, professional, personal, and truly looked like he really enjoyed what he was doing. I was once again completely satisfied with the entire process, including the price. Should I need help with my door again, I won't hesitate to call Precision Garage Door again. I couldn't be happier. They are an example of excellent customer service that could be an example for many! Thank you, again, Precision Garage Door!

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Joseph L Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technicians: Joseph L
Review:

Jason was very polite upon entering our home and greeting us. Once he did his assessment of what was going on he was very honest and extremely knowledgeable about what needed to be corrected and/or replaced. He had everything changed out and working better than we have ever experienced since owning our home, it took him what seemed like no time at all! We are very happy and satisfied with his work, we will recommend Precision to anyone we know that is having issues with their garage door!

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Jason D Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Jason D
Review:

my technician Dimitri Sierra did an excellent job. He was vert professional, Worked quickly on the installation and explained everything in great detail. I highly recommend him.

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Dmitri S Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technicians: Dmitri S
Review:

Evan was extremely professional and very knowledgeable. He did great work in a timely fashion!

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Joseph L Service Provided:
Garage Door Repair

Technicians: Joseph L
Review:

Dustin did a great job for me today he fixed my problem with a good set of springs thanks

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Dustin K Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Dustin K
Review:

Very pleased with the service. David the Rep went over all my options and explained everything throughly. He was friendly, respectful and is an asset to your company.

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David C Service Provided:
Garage Door Repair

Product:
Springs

Technicians: David C
Review:

I chose your firm because it is open 7 days a week and I needed my garage door opener repaired on a Sunday. The technician was on time, efficient and very professional. He offered me options for the best solution. I highly recommend your company and its technicians. Linda Thomas

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Matt and Mike were awesome. Super helpful and really quick service! Appreciate it, y’all! 10/10 would recommend!

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Matt E Service Provided:
Garage Door Repair

Product:
Springs

Technicians: Matt E
Review:

Our technician, Jason, was great! He was very knowledgeable about all of the products and the repairs that needed done to our garage door and opener. We had a new opener installed along with several other repairs that needed made. He made the whole process easy and simple. We especially loved that he was able to do same day repairs instead of having to schedule another appointment after we received the estimate.

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Jason D Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technicians: Jason D
Review:

Great to speak to a live operator on a Sunday morning. Dimitri called to confirm he was on his way. He couldn’t have been any nicer or more professional !

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Dmitri S Service Provided:
Broken Garage Door Spring Repair

Technicians: Dmitri S
Review:

I am very happy with the repair that was done to my garage door. Matt arrived on time and was very professional. I will use Precision again in the future if I have any issues with my garage door.

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Matt E Service Provided:
Garage Door Repair

Product:
Springs

Technicians: Matt E
Review:

Service man was great on explanation of what needed done price was reasonable. Will us your service in the future when needed thanks again

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Walker F Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Walker F
Review:

Dimitri arrived ahead of schedule, and was very professional. He went through my options, explaining everything. It only took a short amount of time! His boss has a great employee!

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Dmitri S Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technicians: Dmitri S
Review:

The technician was very nice and did an excellent job! I am happy with the service; nevertheless, I have not been provided or promised an ITEMIZED receipt of the cost of services.

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Tom P Service Provided:
Broken Garage Door Spring Repair

Technicians: Tom P
Review:

2nd visit and David this time and Damitri (sp) the first were both awesome! Great experience)

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David S Service Provided:
Garage Door Repair

Technicians: David S
Review:

Tim Jr was a great technician. Very honest, fair and thorough. I would highly recommend them for all of your garage door needs!

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Tim Jr Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Tim Jr
Review:

I requested service online and received a call almost immediately. A service technician (David Simpson) responded ahead of schedule. David was very friendly and knowledgeable. David inspected the door, made a few recommendations and repaired the door per my request. He also gave me some tips on the upkeep of garage doors. I will recommend Precision Doors to friends, family and neighbors!

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David S Service Provided:
Garage Door Repair

Technicians: David S
Review:

Jason very impressed with how helpful, very polite & extremely knowledgeable he was. Jason did a garage door repair that required a lot of work, very efficient & quick! I will totally recommend this company to anyone who needs work done. The price was less expensive than I thought it would be.

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Jason O Service Provided:
Garage Door Repair

Product:
Springs

Technicians: Jason O
Review:

The whole process from the start was very easy. Tom was my scheduled technician. He called soon after my initial call to Precision. He gave me an estimated time, and arrived a few minutes early. Columbus was on a level 2 snow emergency which Precision still made the appointment without issues. Tom was very professional and explained several options for me to choose from. He gave me an estimated time to finish which he was accurate on. Excellent workmanship. Door works much better and quieter than before. I would highly recommend Precision to anyone needing Garage door service.

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Tom P Service Provided:
Garage Door Repair

Product:
Springs

Technicians: Tom P
Review:

Dimitre was on time, curtious and performed service efficiently.we were very pleased

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Dmitri S Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Dmitri S
Review:

Hi, The spring on my garage door was broken. I spoke with a friend & she had used Precision to repair her garage door and recommended your company. I received same day service. The technician was very personable, explaining what was wrong as well as what else was needed, quickly completed the work. I also will recommd your company.

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Jason O Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Jason O
Review:

Derek did a great job! Was phenomenal!

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Derek M Service Provided:
Garage Door Repair

Product:
Springs

Technicians: Derek M
Review:

I called to get a estimate for a spring replacement. While the estimate for the spring replace was fair it would have been helpful for a new/first time customer to know that there are other parts that may need replacement. Parts that are not obviously broken like flanged ball bearings. The quote given by the technician only pointed on the difference in warranty prices. It would have been helpful if he pointed out what was being replaced. If I was given that information before hand I could have evaluated the bearings before the replacement. Better customer information makes for a happier customer.

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A Response from: Jim Rapp

Thank you for taking the time to leave us your feedback Larry. We also appreciate the opportunity to talk this over with Management as we do offer 100% customer satisfaction. If you have any future questions or concerns please feel free to reach out to our management team.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

They had a same day appointment available. Jason called before arriving & repaired my broken garage door opener to 100% within a few hours. Exceptional service!

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Jason O Service Provided:
Garage Door Opener Repair

Technicians: Jason O
Review:

David was wonderful and really listened to what I would like to allow me to use my garage door efficiently. He was very thorough and had it up and going after reviewing options to choose from. I would definitely use this company again and would feel very blessed to get David as my tech.

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David C Service Provided:
Garage Door Repair

Technicians: David C
Review:

Tim did a great job! He was punctual, polite and efficient. Would highly recommend!

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Service Provided:
Garage Door Repair

Review:

Precision has replaced my springs in the past and were great, so when things stopped working, they were the right company to call. The technician was down to earth and friendly. The fix was easy, but while he was here he inspected the rest of the door an opener and made a few adjustments.

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Service Provided:
Garage Door Repair

Review:

I debated between a 1 and 2 stars. Precision was quick to respond to our broken torsion spring and the tech was professional. That was the only good thing for them. In this area of Columbus there are many garage door repair companies and as due diligence called several to obtain a quote. I explained everything that was needed and what the issue was; gave them exact measurements of the torsion spring and that I would need 2. They said it would be $80-$250, max would be $250. When I called other companies it was anywhere from $220-$350 max for both springs and was upfront about their process. I confirmed that it was for both torsion springs and not just the one. They confirmed. Great! Went with precision. After the repairman looked at the springs, ball bearings, and the motor in all he said it was in all good condition and needs new springs. He did mention that the ball bearings were wearing down and they may have about 2-3 more years left in them. I asked how many and he said $240 for all bear bearings, $80 a piece. I said okay, worth it to keep it longer and not have further issues down the road. Then when all was said and done he said the total was going to be ~$800 taxes included. $800! How does $250 (max) plus the $240 for the ball bearings equal $800. The tech replied that each spring is $250. I told him what his coworkers told me and he said they don't know what they are talking about. They never know prices. Maybe the company should be more communitive between repairman and the office. Why quote different prices? So if you wish to pay three times what the quoted price is, go with these guys. I wish I would have said no and gone with another company that was more upfront and does free estimates onsite. If I would have said no to them they would have charged $50 for coming out. Go somewhere else if you don't want to be surprised with costs and be lied to about the quotes. I understand that quotes are just quotes but to be off by three times is ridiculous.

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A Response from: Jim Rapp

Thank you for taking the time to leave us your feedback. There was a miscommunication on our end in regards to the pricing for our springs and we appreciate you giving us the opportunity to fix this error for you and get the cost of the spring to the correct price you were originally quoted at Precision Garage Doors we offer 100% customer satisfaction guarantee.

Comment from: Alexa

I may be back for future garage needs as Precision’s customer service is AMAZING! I had posted my review and within 5 minutes got a call from the representative. She cared what I had to say and how my experience went. I was not expecting any form of reimbursement or anything to really come out of this review. But the fact is they care about their customers and offered to make things right. They definitely turned this around from a 1-2 start to a 4 star. Thank you! (The only reason I wouldn’t give it a 5-star is because it wasn’t right the first time but thank you for making it right after the fact.)

Dmitri S Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Dmitri S
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Precision Garage Door of Columbus
Office: (614) 294-5190
1111 Stimmel Rd
Columbus, OH 43223
Precision Garage Door of Canal Winchester
Office: (614) 965-6565
219 Cemetery Rd
Canal Winchester, OH 43110
Precision Garage Door of Westerville
Office: (614) 259-8928
5992 Westerville Rd
Suite A

Westerville, OH 43081
Precision Garage Door of Hilliard
Office: (614) 664-6070
5060 Cemetery Rd
Hilliard, OH 43026

License

License #
52-748230