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Read what people are saying
about Precision Garage Door in:

Canal Winchester, OH

Precision Garage Door of Columbus Ohio
has received 74 reviews, averaging 4.91 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician was very nice and did an excellent job! I am happy with the service; nevertheless, I have not been provided or promised an ITEMIZED receipt of the cost of services.
Tony Garrett
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

2nd visit and David this time and Damitri (sp) the first were both awesome! Great experience)
Mellissa and joseph Winters
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tim Jr was a great technician. Very honest, fair and thorough. I would highly recommend them for all of your garage door needs!
Joe Donahue
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I requested service online and received a call almost immediately. A service technician (David Simpson) responded ahead of schedule. David was very friendly and knowledgeable. David inspected the door, made a few recommendations and repaired the door per my request. He also gave me some tips on the upkeep of garage doors. I will recommend Precision Doors to friends, family and neighbors!
Stephen Barnett
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jason very impressed with how helpful, very polite & extremely knowledgeable he was. Jason did a garage door repair that required a lot of work, very efficient & quick! I will totally recommend this company to anyone who needs work done. The price was less expensive than I thought it would be.
Louis Haley
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The whole process from the start was very easy. Tom was my scheduled technician. He called soon after my initial call to Precision. He gave me an estimated time, and arrived a few minutes early. Columbus was on a level 2 snow emergency which Precision still made the appointment without issues. Tom was very professional and explained several options for me to choose from. He gave me an estimated time to finish which he was accurate on. Excellent workmanship. Door works much better and quieter than before. I would highly recommend Precision to anyone needing Garage door service.
Jeff Snyder
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Dimitre was on time, curtious and performed service efficiently.we were very pleased
Jerry Bailey
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Hi, The spring on my garage door was broken. I spoke with a friend & she had used Precision to repair her garage door and recommended your company. I received same day service. The technician was very personable, explaining what was wrong as well as what else was needed, quickly completed the work. I also will recommd your company.
Naomi Loucks
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Derek did a great job! Was phenomenal!
John Snider
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called to get a estimate for a spring replacement. While the estimate for the spring replace was fair it would have been helpful for a new/first time customer to know that there are other parts that may need replacement. Parts that are not obviously broken like flanged ball bearings. The quote given by the technician only pointed on the difference in warranty prices. It would have been helpful if he pointed out what was being replaced. If I was given that information before hand I could have evaluated the bearings before the replacement. Better customer information makes for a happier customer.
Larry Lenston
A Response from: Jim Rapp

Thank you for taking the time to leave us your feedback Larry. We also appreciate the opportunity to talk this over with Management as we do offer 100% customer satisfaction. If you have any future questions or concerns please feel free to reach out to our management team.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

They had a same day appointment available. Jason called before arriving & repaired my broken garage door opener to 100% within a few hours. Exceptional service!
Kyneesha Parham
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

David was wonderful and really listened to what I would like to allow me to use my garage door efficiently. He was very thorough and had it up and going after reviewing options to choose from. I would definitely use this company again and would feel very blessed to get David as my tech.
Debbie Six
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tim did a great job! He was punctual, polite and efficient. Would highly recommend!
Howard Wayne
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision has replaced my springs in the past and were great, so when things stopped working, they were the right company to call. The technician was down to earth and friendly. The fix was easy, but while he was here he inspected the rest of the door an opener and made a few adjustments.
Aaron Crawford
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I debated between a 1 and 2 stars. Precision was quick to respond to our broken torsion spring and the tech was professional. That was the only good thing for them. In this area of Columbus there are many garage door repair companies and as due diligence called several to obtain a quote. I explained everything that was needed and what the issue was; gave them exact measurements of the torsion spring and that I would need 2. They said it would be $80-$250, max would be $250. When I called other companies it was anywhere from $220-$350 max for both springs and was upfront about their process. I confirmed that it was for both torsion springs and not just the one. They confirmed. Great! Went with precision. After the repairman looked at the springs, ball bearings, and the motor in all he said it was in all good condition and needs new springs. He did mention that the ball bearings were wearing down and they may have about 2-3 more years left in them. I asked how many and he said $240 for all bear bearings, $80 a piece. I said okay, worth it to keep it longer and not have further issues down the road. Then when all was said and done he said the total was going to be ~$800 taxes included. $800! How does $250 (max) plus the $240 for the ball bearings equal $800. The tech replied that each spring is $250. I told him what his coworkers told me and he said they don't know what they are talking about. They never know prices. Maybe the company should be more communitive between repairman and the office. Why quote different prices? So if you wish to pay three times what the quoted price is, go with these guys. I wish I would have said no and gone with another company that was more upfront and does free estimates onsite. If I would have said no to them they would have charged $50 for coming out. Go somewhere else if you don't want to be surprised with costs and be lied to about the quotes. I understand that quotes are just quotes but to be off by three times is ridiculous.
Alexa
A Response from: Jim Rapp

Thank you for taking the time to leave us your feedback. There was a miscommunication on our end in regards to the pricing for our springs and we appreciate you giving us the opportunity to fix this error for you and get the cost of the spring to the correct price you were originally quoted at Precision Garage Doors we offer 100% customer satisfaction guarantee.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fast and friendly service. Exactly what we needed.
Karen Tyler
Service Provided:
Garage Door Opener Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tecknician was very good and efficient.
Charles Smith
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Walker came in and looked at our garage door and pointed out what needed to be replaced and what could stay. Did a great job and being honest as to what really needed to be worked on.
Jay Teerlink
Service Provided:
Broken Garage Door Spring Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have used Precision Garage Doors on several occasions now. The technician has always been Matt Eberly. He is always professional and quite knowledgeable on the issue at hand. On a prior visit he advised on changing the springs on the door and I figured it was still working. Well, he was right, because the spring just wore out and I just replaced it. Excellent service always. Great professional, great company.
Ethel Freeman
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am very pleased with the service that I received from the Technician Dave. Dave was very professional and understood my concern and urgency to have the garage door repaired. I just purchased a new vehicle two days ago and was very concerned about not being able to close the garage door. Dave took the time to examine the door and provided three estimates for me to choose. I selected the less expensive option because where I reside I rent and all repairs are covered. However, this being a weekend and holiday maintenance could not come out. Dave,knew I was concerned that I was hoping that door would operate safely and not cause any harm to me or my car. Dave, assured me that the repairs he was about to do would be the best and that I should not be afraid to use the garage door. Thank you so much Dave for being understanding and easing my mind. I certainly will let everyone know that if they need a garage door or repair to call Precision Garage.
Carmen W
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The bracket connecting my garage door to the opener broke on a Saturday morning. I called Precision and was pleased to hear that they could schedule an appointment the same day. Daniel arrived within the scheduled timeframe. He inspected every component of the garage door before explaining all of the issues that he discovered during his inspection. Our door was installed 15 years ago. Daniel pointed out the components, which were failing after fifteen years of use, that contributed to the bracket failure (worn springs, leaking bearings & rusty rollers). Daniel provided us with a number of options and their respective costs. He explained each option thoroughly. The options ranged from a replacement of the bracket, that did not address the underlying causes of its failure, all the way up to an option that would return the operation fo the door to “like new condition,” which would provide us with many years of worry free use. Daniel was professional, knowledgeable and courteous. He cleaned up after completing the work and removed all of the parts that were replaced. We became aware of Precision after viewing one of their TV commercials and coincidentally passing their location near our home immediately prior to the failure of the bracket. While we are confident that we will not require their services in the near future, based on the quality of the work performed by Daniel, we will not hesitate to call them should we require any maintenance. We will recommend their services to our friends and neighbors.
Larry Laskorski
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This company’s customer service experience was one of the best I’ve ever encountered! From me calling and getting a same day appointment, to them able to come about an hour or two after my initial call AND Walker being the most gracious and respectful serviceman. He was able to get my garage door back working in no time. Highly recommend this company!
Shanyce Godard
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Really appreciated the timely response and repair of my garage door. The technician was outstanding! He was courteous, knowledgeable, and professional. Great people make a great company!
Carol Robertson
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Truly happy client, first time using Precision, I called on a Sunday, my garage was fixed on Monday, the technician who came out was friendly professional, got the job done in great time, I definitely will tell anybody who has a problem with there garage door to called Precision, thank you Payton, you Rock
Dezyuan Gunn
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I really like & trust this company. I would tell anyone who needs help with their garage door to call them. They respond quickly & listen to your concerns & lets you choose your repair.
Jacqueline Baker
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I originally called because I thought the “eye” was broken and my door wouldn’t go down. I called and within 3 hours Dustin was at my door. The initial problem only required reconnection of a wire. I asked Dustin, if he had time, to check anything else that might need replaced. This opener is 20 years old. He quickly found some things that could be cared for that were either broken or could break soon (rollers, bearings, as well as what things were older and showing wear but didn’t need replaced. He provided an estimate which was very reasonable and within 1 hour my door was completely taken care of. So within 4 hours of my phone call my door was fixed. Dustin was an absolute delight! Friendly, pleasant, professional, and intelligent. Totally made me feel that I was his priority. This was an exemplary experience from start to finish that many other companies could learn from. I will use no other company in the future. Thank you Dustin and Precision!
Nancy Gillilan
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

All my contact with Precision was just great from the 1st time to the time the technician(Tyler) left after completing the job. The live chat feature is great also. He explained to me what should be done but did not pressure me in any way as to what I should buy. I would not hesitate to use their services again.
Ed Price
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very good experience! Matt explained exactly what I needed and finished everything the same day. He then showed me all that he replaced and repaired. I was very impressed with Matt and how professional and quickly the job was completed. Very stress free!!
Patti Haines
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Work was done to my satisfaction. Thank you for your quick response
Donald Losasso
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Working w Precision Door is a dream come true. As far as I'm concerned there is no competition & there doesn't need to be. From step one they've been expedient, punctual, knowledgeable, personable, & our rep, Dustin, has been absolutely wonderful, explaining everything in great detail to make sure a less knowledgeable person, such as myself, understands, which I sooo appreciate! I also love how they try to send the same rep out to inspect & do the repair, if done separately, as was done for us. Dustin fixed our door in record time & it sounds so much better than it did before! He also let me do a trial run w everything including our garage door openers after to make sure it all worked, & it did beautifully. Their options for payment plans have also been so helpful in that we could go ahead & thankfully get this done. I truly thank Mr. Rapp, Dustin, the appointment setters, & everyone on this truly amazing, winning team. Sorry for the length of this but it's needed to outline all the fantastic features of this company & it's workers. Kudos & gratitude to you all! ????
Sara Smith
Service Provided:
Garage Door Repair
Product:
Springs
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