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Read what people are saying
about Precision Garage Door in:

Canal Winchester, OH

Precision Garage Door of Columbus Ohio
has received 60 reviews, averaging 4.92 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I debated between a 1 and 2 stars. Precision was quick to respond to our broken torsion spring and the tech was professional. That was the only good thing for them. In this area of Columbus there are many garage door repair companies and as due diligence called several to obtain a quote. I explained everything that was needed and what the issue was; gave them exact measurements of the torsion spring and that I would need 2. They said it would be $80-$250, max would be $250. When I called other companies it was anywhere from $220-$350 max for both springs and was upfront about their process. I confirmed that it was for both torsion springs and not just the one. They confirmed. Great! Went with precision. After the repairman looked at the springs, ball bearings, and the motor in all he said it was in all good condition and needs new springs. He did mention that the ball bearings were wearing down and they may have about 2-3 more years left in them. I asked how many and he said $240 for all bear bearings, $80 a piece. I said okay, worth it to keep it longer and not have further issues down the road. Then when all was said and done he said the total was going to be ~$800 taxes included. $800! How does $250 (max) plus the $240 for the ball bearings equal $800. The tech replied that each spring is $250. I told him what his coworkers told me and he said they don't know what they are talking about. They never know prices. Maybe the company should be more communitive between repairman and the office. Why quote different prices? So if you wish to pay three times what the quoted price is, go with these guys. I wish I would have said no and gone with another company that was more upfront and does free estimates onsite. If I would have said no to them they would have charged $50 for coming out. Go somewhere else if you don't want to be surprised with costs and be lied to about the quotes. I understand that quotes are just quotes but to be off by three times is ridiculous.
Alexa
A Response from: Jim Rapp

Thank you for taking the time to leave us your feedback. There was a miscommunication on our end in regards to the pricing for our springs and we appreciate you giving us the opportunity to fix this error for you and get the cost of the spring to the correct price you were originally quoted at Precision Garage Doors we offer 100% customer satisfaction guarantee.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fast and friendly service. Exactly what we needed.
Karen Tyler
Service Provided:
Garage Door Opener Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tecknician was very good and efficient.
Charles Smith
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Walker came in and looked at our garage door and pointed out what needed to be replaced and what could stay. Did a great job and being honest as to what really needed to be worked on.
Jay Teerlink
Service Provided:
Broken Garage Door Spring Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have used Precision Garage Doors on several occasions now. The technician has always been Matt Eberly. He is always professional and quite knowledgeable on the issue at hand. On a prior visit he advised on changing the springs on the door and I figured it was still working. Well, he was right, because the spring just wore out and I just replaced it. Excellent service always. Great professional, great company.
Ethel Freeman
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am very pleased with the service that I received from the Technician Dave. Dave was very professional and understood my concern and urgency to have the garage door repaired. I just purchased a new vehicle two days ago and was very concerned about not being able to close the garage door. Dave took the time to examine the door and provided three estimates for me to choose. I selected the less expensive option because where I reside I rent and all repairs are covered. However, this being a weekend and holiday maintenance could not come out. Dave,knew I was concerned that I was hoping that door would operate safely and not cause any harm to me or my car. Dave, assured me that the repairs he was about to do would be the best and that I should not be afraid to use the garage door. Thank you so much Dave for being understanding and easing my mind. I certainly will let everyone know that if they need a garage door or repair to call Precision Garage.
Carmen W
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The bracket connecting my garage door to the opener broke on a Saturday morning. I called Precision and was pleased to hear that they could schedule an appointment the same day. Daniel arrived within the scheduled timeframe. He inspected every component of the garage door before explaining all of the issues that he discovered during his inspection. Our door was installed 15 years ago. Daniel pointed out the components, which were failing after fifteen years of use, that contributed to the bracket failure (worn springs, leaking bearings & rusty rollers). Daniel provided us with a number of options and their respective costs. He explained each option thoroughly. The options ranged from a replacement of the bracket, that did not address the underlying causes of its failure, all the way up to an option that would return the operation fo the door to “like new condition,” which would provide us with many years of worry free use. Daniel was professional, knowledgeable and courteous. He cleaned up after completing the work and removed all of the parts that were replaced. We became aware of Precision after viewing one of their TV commercials and coincidentally passing their location near our home immediately prior to the failure of the bracket. While we are confident that we will not require their services in the near future, based on the quality of the work performed by Daniel, we will not hesitate to call them should we require any maintenance. We will recommend their services to our friends and neighbors.
Larry Laskorski
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This company’s customer service experience was one of the best I’ve ever encountered! From me calling and getting a same day appointment, to them able to come about an hour or two after my initial call AND Walker being the most gracious and respectful serviceman. He was able to get my garage door back working in no time. Highly recommend this company!
Shanyce Godard
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Really appreciated the timely response and repair of my garage door. The technician was outstanding! He was courteous, knowledgeable, and professional. Great people make a great company!
Carol Robertson
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Truly happy client, first time using Precision, I called on a Sunday, my garage was fixed on Monday, the technician who came out was friendly professional, got the job done in great time, I definitely will tell anybody who has a problem with there garage door to called Precision, thank you Payton, you Rock
Dezyuan Gunn
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I really like & trust this company. I would tell anyone who needs help with their garage door to call them. They respond quickly & listen to your concerns & lets you choose your repair.
Jacqueline Baker
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I originally called because I thought the “eye” was broken and my door wouldn’t go down. I called and within 3 hours Dustin was at my door. The initial problem only required reconnection of a wire. I asked Dustin, if he had time, to check anything else that might need replaced. This opener is 20 years old. He quickly found some things that could be cared for that were either broken or could break soon (rollers, bearings, as well as what things were older and showing wear but didn’t need replaced. He provided an estimate which was very reasonable and within 1 hour my door was completely taken care of. So within 4 hours of my phone call my door was fixed. Dustin was an absolute delight! Friendly, pleasant, professional, and intelligent. Totally made me feel that I was his priority. This was an exemplary experience from start to finish that many other companies could learn from. I will use no other company in the future. Thank you Dustin and Precision!
Nancy Gillilan
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

All my contact with Precision was just great from the 1st time to the time the technician(Tyler) left after completing the job. The live chat feature is great also. He explained to me what should be done but did not pressure me in any way as to what I should buy. I would not hesitate to use their services again.
Ed Price
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very good experience! Matt explained exactly what I needed and finished everything the same day. He then showed me all that he replaced and repaired. I was very impressed with Matt and how professional and quickly the job was completed. Very stress free!!
Patti Haines
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Work was done to my satisfaction. Thank you for your quick response
Donald Losasso
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Working w Precision Door is a dream come true. As far as I'm concerned there is no competition & there doesn't need to be. From step one they've been expedient, punctual, knowledgeable, personable, & our rep, Dustin, has been absolutely wonderful, explaining everything in great detail to make sure a less knowledgeable person, such as myself, understands, which I sooo appreciate! I also love how they try to send the same rep out to inspect & do the repair, if done separately, as was done for us. Dustin fixed our door in record time & it sounds so much better than it did before! He also let me do a trial run w everything including our garage door openers after to make sure it all worked, & it did beautifully. Their options for payment plans have also been so helpful in that we could go ahead & thankfully get this done. I truly thank Mr. Rapp, Dustin, the appointment setters, & everyone on this truly amazing, winning team. Sorry for the length of this but it's needed to outline all the fantastic features of this company & it's workers. Kudos & gratitude to you all! ????
Sara Smith
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

service tec was very nice and explained the process be for he started. I would recommend your services to a friend. Thamks for your help.
Earl Cathers
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great install very professional. Megan was great and the installer was awesome.
Mark Franklin
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Quality work, and installed in a timely manner.
Jim Voss
Service Provided:
Broken Garage Door Spring Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great same-day service! Very professional and courteous. Will definitely call them again when needed, and recommend them to others.
Carol Robertson
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Terrific service. I called on a Sunday morning to have a broken garage door opener spring replaced. I was told someone would arrive between noon and 4. David C called prior and arrived a little after 1. The technician explained everything thoroughly. David C reminded me of one of my nephews - he was very personable and professional!
Roz Lewis
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

High integrity customer who doesn't like writing reviews like this. Tech arrived, inspected and recommended. I discussed my needs and desires with him. We needed springs, bearings. new bottom door seal and a new opener. Verbally quoted me $1300.00 After I picked myself up off the garage floor, I still needed this done. Approval to proceed was given. Work done to satisfaction, however the markup for the opener was outrageous and I spent $140 on a rubber strip that I helped install on the bottom of the door. Tech came to me with the final bill; $1479.00 So, enjoy the Bahamas or wherever you vacation. I called Precision hoping for highly intelligent diagnosis, and I received that, along with a charge that I feel was outlandish.
Richard Miller
A Response from: Jim Rapp

Thank you for taking the time to leave us your feedback. I did reach out and left you a voicemail with our contact number, if you could please give us a call back at your earliest convenience we would like to further discuss your service experience, Thank You.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Kayne Sickler did a GREAT job installing the entire garage door system. Was also precise on any questions I had for him . Once again GREAT JOB !!!!
John Bell
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision garage door of Columbus Ohio did an outstanding job installing my garage door opener. My old one was 20+ years old and beginning to die. Did my own research and bought the Chamberlain Wi-Fi enabled model I wanted. Called around noon, receptionist was extremely courteous and took my information. Was scheduled that same day and technician Gary showed up less than two hours later. Tremendous service and timely manner. Gary was extremely professional and courteous and answered every question I had. He also told me some things I didn't know. He was so helpful, I could not have asked for anything better I hope I don't need them again any time soon but I guarantee I will call them if I have garage door issue. Once again thanks to precision and Gary.
George Young
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We are so pleased with the quick response of your company sending out a service tech to check out out garage door opener. After doing thorough inspection of the door and opener, Gary Lemaster gave us all the details and options available to us to help us make our decision. He was very knowledgeable of the products he offered, was very courteous, polite and quick to get the tasks completed. If we ever need service again it will be with your company and we will request that Gary be our service tech! Thank you!
Stan and Gail Dillon
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called and a serviceman was at my home in about three hours. I thought it would be a repair, but I needed a new system. The garage door opener was 20 1/2 years old. Tom installed the new system. This is my first time using Precision and I would call them again.
Gloria
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom Palmer, show up on time and was very professional and knowledgeable. He let me know what the problem was and give me a price. Thank Tom for outstanding customer service.
Sharonetta Jones
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very polite and efficient. I was very satisfied.
Carole Baughman
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service was excellent. The technician arrived on time and was pleasant and courteous. Was able to resolve the problem and even oiled the hinges on the whole door. I definitely will recommend the service to any friend or neighbor.
Ethel Freeman
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My garage door spring broke on a Friday night at 10:30 PM. Saturday morning 9 AM looking through web pages I saw Precisions web site and was very impressed after watching their videos and reading helpful information that they shared there. Next when I called them at 9:30 AM Sat morning the person answering the phone put me at rest and instilled trust for me in the company. She gave me a window of time that they could be there today 2 to 4 or 2 to 6 I can not remember now but I said that would be so great. Now came the best part, Alex E called AT 2 PM and said he was on his way and would be there in about 15 minutes if that would be good for me. When he arrived he was so professional mask gloves and more. All I can say is that he is so truly good with older people. Also when he arrived he looked things over and gave me 3 estimates of what we could go with and let me pick the one I was comfortable with. Also showed the reason for the each of the estimates, my door is 17 years old. Alex E is the reason I am writing this review thank you for having great service people represent your company... I am so happy with the work he did and how nice of a young man was.
Ray Epard
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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