Precision Logo
1 (866) 448-0180
Call Now! 1 (866) 448-0180

Read what people are saying
about Precision Garage Door

Precision Garage Door of Columbus Ohio
has received 8 reviews, averaging 2.00 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I debated between a 1 and 2 stars. Precision was quick to respond to our broken torsion spring and the tech was professional. That was the only good thing for them. In this area of Columbus there are many garage door repair companies and as due diligence called several to obtain a quote. I explained everything that was needed and what the issue was; gave them exact measurements of the torsion spring and that I would need 2. They said it would be $80-$250, max would be $250. When I called other companies it was anywhere from $220-$350 max for both springs and was upfront about their process. I confirmed that it was for both torsion springs and not just the one. They confirmed. Great! Went with precision. After the repairman looked at the springs, ball bearings, and the motor in all he said it was in all good condition and needs new springs. He did mention that the ball bearings were wearing down and they may have about 2-3 more years left in them. I asked how many and he said $240 for all bear bearings, $80 a piece. I said okay, worth it to keep it longer and not have further issues down the road. Then when all was said and done he said the total was going to be ~$800 taxes included. $800! How does $250 (max) plus the $240 for the ball bearings equal $800. The tech replied that each spring is $250. I told him what his coworkers told me and he said they don't know what they are talking about. They never know prices. Maybe the company should be more communitive between repairman and the office. Why quote different prices? So if you wish to pay three times what the quoted price is, go with these guys. I wish I would have said no and gone with another company that was more upfront and does free estimates onsite. If I would have said no to them they would have charged $50 for coming out. Go somewhere else if you don't want to be surprised with costs and be lied to about the quotes. I understand that quotes are just quotes but to be off by three times is ridiculous.
Alexa
A Response from: Jim Rapp

Thank you for taking the time to leave us your feedback. There was a miscommunication on our end in regards to the pricing for our springs and we appreciate you giving us the opportunity to fix this error for you and get the cost of the spring to the correct price you were originally quoted at Precision Garage Doors we offer 100% customer satisfaction guarantee.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Felt the technician was attempting to sell me upgrades on my operner. It didn't appear sincere but rather a ploy to generate sales. If I didn't know any better, I would say the technician got a peice of the action for upgrades. I got a little push back when I presented a coupon for a free trip charge with service over $100.00. The tech said most of the bill was the trip charge and the coupon wouldn't apply. That wasn't correct since my final amount I paid was $117.65 and the trip charge was $49.95. He did finally accept the coupon and reduced my bill from what was originally $180'ish. Looking at the bill, I got charged for "fleet transportation" - $20.00. Seems redunant. Get the trip charge waived with a coupon but get hammered with a "fleet transportation" charge! Lastly, the tech fixed my light issue, it wasn't coming on when the garage door was activated. He fixed it so good it won't shut off now! Back to having a problem again! Doubtful I'll be a return customer.
Chris Herring
A Response from: Jim Rapp

Thank you for taking the time to leave us your feedback today Chris, We appreciate you taking our phone call today with management and are glad we were able to come up with a plan to get one of our technicians out to your property to look further into your motor and see what could be causing the issue with the light in the motor unit and make this right. You should also be receiving that refund check in about 3-5 business days but if you have any further questions or concerns please reach back out to our management team.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Outrageous Very expensive
Abdulkarim Elhabyan
A Response from: Jim Rapp

Thank you for taking the time to leave us your feedback, Your feedback is very important to us and its very concerning to management your feedback about service. We left you a voicemail this morning if you could please give us a call back here at 614-532-2011 at your earliest convenience we would like to go over this and make this right by you immediately.

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was very surprised to hear from my wife that your Technician (Tom Palmer) came into my house twice without a mask even though Franklin County is under a mandatory mask order and wearing a mask to protect my 62 year old wife would have been the least I would have expected. Very disappointed in this. All the work was done rapidly and professionally and the garage door works perfectly now. The cost was higher than I expected, but I did not have time to take bids and cannot say if it was above the market or not. My low rating is based strictly on your employees total disregard for my wife's safety and health.
Johnie & Cindy Myers
A Response from: Jim Rapp

Thank you for taking the time to leave us your feedback. We would like to further discuss this experience with you, we left a message with your wife. Please give us a call back at your earliest convenience 614-532-2011.

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

REVIEW UPDATE: I initially wrote a five star rating shortly after your technician replaced the cables, one hinge, and rewound the spring. The door was still running roughly. He stated he could do no more, and he recommended a new garage door. Later that day I watched your video on your website (Precision) to see if there was anything I could do to help the door until I could replace it. I followed your video's instructions (cleaning the track, tightening all the bolts, lubricating the spring with lithium grease, etc). This is when I discovered that the technician had stripped out 3 of the 4 bolts attaching the new hinge he had installed. He had not done any of the recommended items in your video, or even mentioned that they should be done. After I performed the items set forth in your video, and replaced the stripped out bolts on the hinge, the door is running much better and much smoother. I will be looking elsewhere for my garage door repairs in the future.
David Stallard
A Response from: Scott Minnick

David I would like to apologize about the recent experience you had with our company. Garage door repairs are never fun and always come at the wrong time. Customer satisfaction is very important to our company. I have tried to reach out by phone and left a voicemail to see if there was anything we could do. All of our technicians are trained to lubricate not only just the springs but all of the moving components of every door we work on. Also, the safety inspections states that the top panel is bending and sagging in the middle. This is why the technician recommended a new door because the structural integrity of the door has been compromised. Again, I apologize that the experience you had with us was less than optimal but wish you best in the future.

Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very expensive. They changed both springs which I can buy for $80 total at Home Depot charged me over $400, took the tech 20 minutes. Quick and easy fix if you don’t mind paying way too much
Now I’m Poor
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Scheduled 2 to 4. Later, received a phone call moving appointment to 6-8. No one showed. Called after 8 to find out the system had me scheduled for the next morning which was never an option. With no options, rescheduled for the evening of the following day forcing me to miss a previously scheduled dinner meeting. Tech that finally arrived did a good job.
Toney Durieux
A Response from: Beth

Hi Toney, We're so sorry to hear about your scheduling experience; please rest assured that this issue was immediately addressed upon our discovery. We were shocked to hear about your experience, as it's not representative of our booking procedures. We're taking steps to ensure that this will never happen again. Having said that, we're glad to see that we were able to repair your door and get you back up and running that following day. We'll pass on your kudos to Tim as well! Lastly, we'd like to extend a $15.00 off coupon for this repair and your troubles. Please call to redeem! 614-294-5190.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

John was the tech who came to the house and explained everything and how it was done in replacing the springs and bearings. Very friendly and courteous.
Ronald Winnett
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs