See Local Phone Numbers
has received 73 reviews, averaging 3.00 Stars:
Westerville, OH
Product:
Westerville, OH
Service was just fine. Installer was professional. However, outdoor was under warranty BUT we had to pay $650. For a replacement door. Very disappointed in the warranty! It will be doubtful if we use your company again as we feel the warranty was less than satisfactory.
- Cindy Smithson
Product:
Delaware, OH
View on Google
I’m happy with the work done on my garage door. The tech was very knowledgeable and informative on what needed done. He did a great job. I was however frustrated with the price. The tech installed probably $100 worth of parts at the price of $500. I fully understand nothing is free. I know the company had to make money on the job that was done. But $396 for a spring that cost around $50? That’s excessive. I should have at least gotten 2 springs for the price I paid.The first quote I got was $1800. I should have gotten a whole new garage door for that price.
- Shaun Roller
Hilliard, OH
It's the nature of the beast. First, I had no immediate need for your services. I recently bought my condo and noticed squeaking from the garage door opener. I was wanting to be proactive and contacted your firm, and was thinking to set up a maintenance plan. When your company man came on the same day I called, that was fine. He was a good guy and indicated that the equipment was probably original, which is about 35 years old. I realized it's time to get new parts as needed and he came up with a quote of just over $2,000. It was sticker shock, yet I agreed to the price, though had no clue what needed to be done and the cost of each item. He was there for 3 hours, and itemized everything out, and I paid the bill. At the same time I don't know what exactly the replacement parts are, and don't know if I got a good deal or got taken to the cleaners. It would be good if someone would come out and go over the work done and match up the new parts, and verify the pricing. It's the first time I have ever dealt with a garage door issue, and I should have done some homework before contacting a garage repair firm.
- Michael Watson
Columbus, OH
Quick reaction time. 90 minutes and finished. Professional polite and timely. Pricing is outrageous $700 to fix a 'hung door". Didn't have time to call other companies who are far less. So I went with it.
- Craig Holmes
Hebron, OH
They responded and arrived on time. Completed the job in a short amount of time. I did feel that the price was a little high to replace 1 spring.
- David Brennan
The service man was very nice and professional. I’m satisfied with the job he did but in my opinion the cost of the service I received was way too high??
- Barbara Kirchner
Canal Winchester, OH
Great service and install. My main problem is with pricing. The price is quite high and all components seem to have labor and warranty built into the price. Additionally, the installer was not very transparent about this and either didn't know or was trying to hide it. A quick Google of these actual part prices show they were charging more than 5x the actual cost of the part. I know you're running a business and I certainly expect some mark-up, but that seems excessive. I would have preferred a more itemized price breakdown where the labor and warranty dollar amounts are clear. That being said they did use quality components and the warranty is nice to have.
- Zeke McVey
Columbus, OH
The service tech was excellent, knowledgeable and Friendly. However, $249.95 for a remote Keypad was an outrages price for an item I could've paid $25 to $50 online. Other than that Iwould've given 5 Stars.
- Fred Francis
Columbus, OH
The service rep who came out did a good job, with some follow up questions on my part on how to prevent my issue from reappearing. I was disappointed that the person I spoke to ti made the appointment failed to disclose that your minimum fee for coming out was $200.
- Linda Willis
The technician was friendly and seemed to know what he was doing. But we were shocked at how much the repair cost. I doubt I would call them again because of the cost.
- S & M J
Columbus, OH
I have no problem with the work performed and the valuable information behind it all. However, after the work was performed and paid for, the very next day I get an email from you with a $75 off coupon that could've been used on this job or at least it would've been nice had that been on your website. Not sure why I received the coupon after I paid with no coupon/discount applied, which would've been nice and probably keep me as customer. Considering there's other work I may have to get done, and I've used you plenty in the past, in the future I may have to consider looking at other vendors now.
- Michelle Schnurr
Grove City, OH
The technician did as I ask to test the system but I did not feel like he did much troubleshooting on his own to fix the problem. He was polite and courteous. I think he wanted to push selling a new garage door opener, no choice of type or brand. He had to replace not only the opener but the rail system also. The remote controls sold separately and door control button inside garage had to be replaced. He did not offer to leave the old system behind in the garage but I did not think to ask him to. I thought the cost was excessive. I would not recommend this company to others.
- Allen Skaggs
Service Provided:
Product:
Technicians: Walker Furpahs
Lewis Center, OH
Technician was a friendly guy. Alerted him of the problem, he let me know the estimate to fix my functional existing garage door opener. After further investigation, it was determined that it could not be repaired and couldn't be put back together, functional and in its pre-existing condition. While I'm not necessarily questioning the technician, the situation put me in the position to pretty much buy another one on the spot. Could I have refused? Yes, but then I would have had to do another round of research and get second opinions on something that I thought was a $200 repair and not a $1,600 purchase. Just wasn't comfortable how it went down. The technician did a great job of installing and it works very well so far.
- Doug Etgen
While the driver was professional and courteous, the price was outrageous. I couldn’t fix the issue myself so unfortunately, I was forced to pay. These guys make more than doctors. $500 for 25 minutes worth of work if that they didn’t need any parts they didn’t make any true repair other than releasing the springs and resetting them. Just feel like I was ripped off because they could.
- tmsnohio
Westerville, OH
Frustrated, while I agreed with the cost of having my door repaired, I find the cost to be outragous for the 30 minutes worth of work that was required for the problem. I paid the $500 to have the cables and springs released and put back on. No parts were required no repairs were technically required, only tools and skill, and I get that his skill comes at a price, but $500 was excessive, I asked if that was the best they could do and he said that was the best. Granted I created the mess, I feel as though I was quoted an outragous price that didn't seem fair, but what do you do other than trust the company that comes out when you don't have the tools to fix the issue. The technician that came out was very polite and professional, but after the fact I feel as though I was taken advantage of because they knew I couldn't fix the problem myself. If the company feels this price is okay for 30 minutes of work then I have to live with that, skill comes at a price, I get that but $500 is a bit over the top.
- Todd Sterling
Columbus, OH
Repair was far too expensive.
- Steve Pariser
Pataskala, OH
Technician was very friendly and service was scheduled same day and arrived within the quoted window. Repair was done timely and feels like a high quality repair. Only 3 stars because proving seemed extraordinarily high. Maybe i was upsold more than what was necessary, but what i thought was a basic repair was very expensive. Maybe get a couple quotes if you are able to wait for the repair, but i needed mine resolved so i did not have that luxury.
- Tom Voigt
I needed to check why the code panel for the garage opener was not working. The tech who came was very professional and helpful. He informed me that it would need to be changed. The price that he quoted me was at least double of what I would estimate for an upper range of reasonable, after I factor in $50 for the visit (even though the visit is supposed to be free) and $50 for 20 minutes of service. The equipment does not cost more than $20 online. So yes, it is my fault for wanting to get it over with and accepting the price, but it was way overpriced.
- sursur c
Marion, OH
I wish I had shopped around for better pricing. When I shared the cost with others, they asked if I got a New garage door. No, just springs and items to fix my door to operate efficiently. The service technician, Joe, was Awesome to work with and did a great job.
- Linda Johnston
Columbus, OH
Knew reputation and past performance; however, Precision's mark-up on Genie Opener was highly excessive for the garage door opener market. The labor charge was reasonable for this area, but product cost made this an expensive deal. More economical to purchase opener online or at big box store and pay for installation. Also, not receiving an immediate copy of the invoice was unacceptable.
- roy croy
Product:
Columbus, OH
The response time was good. The repair was done to my satisfaction. The charge for the service was wildly expensive.
- Gerald Cooper
Marysville, OH
I called on Friday October 3. David came out within a couple of hours. Was very nice. He said he had to order parts and would send me a quote. It is now Monday evening October 6 and I have not heard anything from anyone at Precision Doors. David told me they work 6-7 days a week. I need my door fixed . David did get it to where we could manually open and close it. It is a 12 foot shop door.
- Peggy Gray
Columbus, OH
I loved the online scheduling and prompt service but the quote to repair was QUITE a bit higher than what we expected. (About double what we had researched for typical cost.) We called another reputable provider who did the repair same day within our price expectations.
- Aaron S.
Lewis Center, OH
Dave was very nice, courteous and patient with me. He fixed my problem in a timely manner. Would I call precision again, probably not, because I was shocked by the initial estimate of over $2000.00! I definately should have shopped around! As a retiree on limited income I only needed the springs/cable replaced and told him I had a set amount I can afford. No Senior discount was offered either.
- laurie walker
Columbus, OH
Service was great. Technician was very detailed, however the amount they charge just to come out and review the issue is very high!
- Kantonetta McCoy
Marion, OH
Quick response and finished job in a timely manner. Way overpriced. Now I know how they can pay for their TV ads.
- Bernard Stambazze
Service Provided:
Product:
Technicians: Patrick Mulligan
Lancaster, OH
The technician that came out very informative and very nice . When gave me the price for what he believed to be the issue it was Double the Price $$& that the company that I had out just a couple days ago had given me for apples to apples items ! Jim Swartz
- James Swartz
Columbus, OH
Overpriced
- Jack Trott
Grove City, OH
Service was fast he did his job. MY BIGGES POBLEM WAS THE COST. One year ago my neighbor had the service and repair by your company and paid $1000.00 less. WHY???
- Joan Eyerman
Even though I paid, job is not complete since technician has not completed job. He requested full payment and said he will return Monday or Tuesday After he left, I had time to examine garage door seal and I think there will be a problem. I will appreciate a call from the manger Thank you, Janet Dircksen
- Janet Dircksen