Read what people are saying
about Precision Garage Door

Knew reputation and past performance; however, Precision's mark-up on Genie Opener was highly excessive for the garage door opener market. The labor charge was reasonable for this area, but product cost made this an expensive deal. More economical to purchase opener online or at big box store and pay for installation. Also, not receiving an immediate copy of the invoice was unacceptable.

- roy croy

The response time was good. The repair was done to my satisfaction. The charge for the service was wildly expensive.

- Gerald Cooper

I called on Friday October 3. David came out within a couple of hours. Was very nice. He said he had to order parts and would send me a quote. It is now Monday evening October 6 and I have not heard anything from anyone at Precision Doors. David told me they work 6-7 days a week. I need my door fixed . David did get it to where we could manually open and close it. It is a 12 foot shop door.

- Peggy Gray

I loved the online scheduling and prompt service but the quote to repair was QUITE a bit higher than what we expected. (About double what we had researched for typical cost.) We called another reputable provider who did the repair same day within our price expectations.

- Aaron S.

Dave was very nice, courteous and patient with me. He fixed my problem in a timely manner. Would I call precision again, probably not, because I was shocked by the initial estimate of over $2000.00! I definately should have shopped around! As a retiree on limited income I only needed the springs/cable replaced and told him I had a set amount I can afford. No Senior discount was offered either.

- laurie walker

Service was great. Technician was very detailed, however the amount they charge just to come out and review the issue is very high!

- Kantonetta McCoy

Quick response and finished job in a timely manner. Way overpriced. Now I know how they can pay for their TV ads.

- Bernard Stambazze

The technician that came out very informative and very nice . When gave me the price for what he believed to be the issue it was Double the Price $$& that the company that I had out just a couple days ago had given me for apples to apples items ! Jim Swartz

- James Swartz

Overpriced

- Jack Trott

Service was fast he did his job. MY BIGGES POBLEM WAS THE COST. One year ago my neighbor had the service and repair by your company and paid $1000.00 less. WHY???

- Joan Eyerman

Prices too high.

- Patricia Gates

It was recommended by my First Alert system. The problem was solved, the workmen (2) were both helpful, friendly and professional. They explained everything to me and were very courteous. I would recommend them. However, I found the prices for what was done was very high. I have neighbors who I will tell about their service, but I will mention that the price was very high for what I had done.

- Ellie Kaufman

Great service and easy to deal with. I have asked for my final invoice twice, which was supposed to be sent to my email address & have still not received one. i waited to do the review hoping to receive it, but a day and 1/2 later, still nothing. would give you higher stars for the service but the billing is part of it.

- Pat Curtin

The technician analyzed the operation and found that the safety photo eyes were not working. He replaced them and the door began with. He did not adjust the height the door raises and after he left I discovered that it is too low. He also promised that I would receive a receipt for the parts & labor of this visit and a quote for a replacement door opener. I HAVE NOT RECEIVED ANY BY EMAIL OTHER THAN THIS SURVEY. Please forward to sprine55@yahoo.com.

- Steve Prine

I love the quick service, but I am still having issues opening and closing the garage door, the unit is only 3 years old, and service has been out multiple times. I need to call once again for the same issue.

- Connie Miller

My technician was very nice and helpful. He showed me 3 choices of openers I could get. He told me multiple ways to set up the door opener. It didn't take long at all to put in. I will definitely recommend your business. Thanks

- Sandra Rabuck

The representative had my garage door issue resolved in about 20 minutes. He was friendly, knowledgeable, and professional. There are two reasons Precision gets a three-star review. Firstly there is a $20 Fleet Transportation fee added to the bill. I inquired about this and was told it’s for gas and the wear-and-tear on the truck involved in driving to appointments. I stated that I wasn’t going to pay this fee. It is a business expense. Joshua was able to give me a discount of the same amount. Lastly the charge is a lump sum total. I asked how much of the total charge was the item and how much was labor. The representative stated that he didn’t know. It’s all together. Since the needed the work completed and it was already finished (the representative could have undone the work and just charged me the initial fee) I paid the total without the breakdown but I felt like the company wasn’t being honest.

- RS

The original repair person came out on Friday night without the tools necessary to complete the project. We rescheduled for Saturday evening and the repairs were completed. Sunday morning when I opened the garage door the cables came loose on one side of the door. I called and asked for a warranty call back and original they wanted to schedule the warranty work for Monday. After a little encouragement from me the work was scheduled and completed on Sunday....no issues so far. The whole experience could have been great IF the work was completed on Friday as scheduled.

- Eric Riehl

Your technician was very kind and knowledgeable, did his job and did it well. The main problem that I have with your company is your pricing, $350.00 per spring ( actual cost of the spring approximately $50.00) Replace the motor starter on my opener $160.00 (actual cost $15.00) I understand that you are in business to make a profit and the knowledge of your servicemen is valuable asset. I will definitely explore other options the next time I need work on my door

- Mark Schmitt

Had our springs replaced today. Tom. P. was prompt, professional and explained everything. The price was higher than expected when he gave me the estimate but, it needed done and done correctly. I was advised not to try this repair on my own. The service was fantastic however, I can't give 5 stars because of the cost.

- Patrick Pendleton

Did good job ..but very expensive

- Craig Silvey

Precision did a great job of quickly coming out and replacing a busted spring! Unfortunately the premium was very high for the experience and as a result will be sure to check around for what I expect to be a better value.

- Pat O'morrow

I neglected to ask , before arrival of tech, the cost of a spring and 2 cables. Per a Google search, typical single spring replacement I'd somewhere in the $400.00 range. When the tech arrived, he took a look and gave my wife an estimate of $1.500.00. The tech was attempting to replace everything, even though, through experience, I knew only the spring and possibly the cables needed replaced. My wife, who thankfully I coached beforehand, told the tech we only wanted the spring and cables replaced. This brought the total down to around 900.00. I believe the tech attempted to replace items that were not in need of replacement, plus, the ending price to be very high.

- James Paxson

Service tech very pleasant. Good salesman. Because the garage door broke at a time when it was critical that I get it repaired quickly- after regular business hours, of course, in retrospect I probably paid more than I should have for some elements of the 'repair' materials. Unfortunate that I did not have the luxury of doing research into need/cost of repair materials/components.

- Kathleen Faulstich

First of all I can’t say enough about our technician that came out and fix out door. He was so professional and polite and helpful. On a second note you are very over priced ! Charging me $145.00 each for a bearing plate that you can get at home dept for $11.00 Please re-evaluate your pricing $1000 to fix a broken spring is a little high !

- Diane Riedel

Diane, we would like to thank you for the kind words about our technician Tim. We do our best to deliver 100% customer satisfaction and appreciate you speaking with our management team to make this right for you. If you have any future questions or concerns please don't hesitate to reach out to our management team again.

I was not happy with the garage door opener they installed. I told sales guy that we wanted one that would tell us when the door was opened or closed and Wifi. They did a great job installing the new door but the insulation of the opener and how it works not good at all

- Richard Kennington

Richard, Thank you for speaking with our office manager Chelsea today. We strive on 100% customer satisfaction we will have a technician out to the property on Friday to get this issue resolved and hopefully earn a full 5 star rating from you. If you have any further questions or concerns please don't hesitate to reach out to Chelsea directly at 614-372-5665.

Was not able to replace key pad. Matt was very nice. Cost me a service call when I called they said they could fix.

- Nick Miller

Thank you for taking the time to leave us your feedback. Our management team would like to further speak to you about this if you could please return our call at your earliest convenience.

I had Precision Garage Door come out and look at my door spring that broke. They were very professional to deal with, however I found them to upsell everything to a point where I had to get additional quotes from others. Walker, the service technician was great! He explained everything really thoroughly and was extremely professional. He also helped me get my car out of the garage as part of the quote process. I am only placing 3 stars on here because of price - if your in a pickle and don't have the luxury of time, these folks can likely help you out. Based upon the pricing, I decided to get quotes and based upon the quotes I got from other providers, precision was higher in cost to do the same work. I was fair to Precision and got quotes apples to apples. I thought initially with having a single spring that Precision was trying to 'upsell' me on a two spring system, but in talking with a few other professionals, that is the recommended solution for the door repair. They aren't 'horrible people' or 'criminals' as some describe - they just seem to have a lot of overhead with their marketing efforts and that prices them a bit out of the market. I would gladly pay that price if their warranty was better or there was something that really made them stand out in their market. I hope my technician doesn't get into trouble by his superiors as a result of me passing on their service - it isn't his fault; I just realized it was too much to make an impulse decision on and needed to get additional quotes. Again - if you are in need at an odd time, these folks probably are a good choice; if you have time to get quotes, etc. - perhaps not.

- Sean G

Thank you for taking the time to leave us your feedback, We offer our customers 100% customer satisfaction, our management team has reached out and left a message as we would like to further go over this experience and explain that we do offer pricing matching. Please give us a call back at your earliest convenience 614-362-3625. Thank you again for the opportunity.

I called to get a estimate for a spring replacement. While the estimate for the spring replace was fair it would have been helpful for a new/first time customer to know that there are other parts that may need replacement. Parts that are not obviously broken like flanged ball bearings. The quote given by the technician only pointed on the difference in warranty prices. It would have been helpful if he pointed out what was being replaced. If I was given that information before hand I could have evaluated the bearings before the replacement. Better customer information makes for a happier customer.

- Larry Lenston

Thank you for taking the time to leave us your feedback Larry. We also appreciate the opportunity to talk this over with Management as we do offer 100% customer satisfaction. If you have any future questions or concerns please feel free to reach out to our management team.

Right now I am feeling buyers remorse because I feel I paid way too much for what I received. I should have compared prices. I paid $940 for their cheapest springs ( only one year warranty), two cables and a couple of brackets. I feel like I paid hundreds over what it should have cost. The Installer was polite, timely and courteous but I am mad at myself for not just saying no and doing my due diligence and getting other estimates.

- Joe Salamony