Read what people are saying
about Precision Garage Door

Service was just fine. Installer was professional. However, outdoor was under warranty BUT we had to pay $650. For a replacement door. Very disappointed in the warranty! It will be doubtful if we use your company again as we feel the warranty was less than satisfactory.

- Cindy Smithson

It's the nature of the beast. First, I had no immediate need for your services. I recently bought my condo and noticed squeaking from the garage door opener. I was wanting to be proactive and contacted your firm, and was thinking to set up a maintenance plan. When your company man came on the same day I called, that was fine. He was a good guy and indicated that the equipment was probably original, which is about 35 years old. I realized it's time to get new parts as needed and he came up with a quote of just over $2,000. It was sticker shock, yet I agreed to the price, though had no clue what needed to be done and the cost of each item. He was there for 3 hours, and itemized everything out, and I paid the bill. At the same time I don't know what exactly the replacement parts are, and don't know if I got a good deal or got taken to the cleaners. It would be good if someone would come out and go over the work done and match up the new parts, and verify the pricing. It's the first time I have ever dealt with a garage door issue, and I should have done some homework before contacting a garage repair firm.

- Michael Watson

Quick reaction time. 90 minutes and finished. Professional polite and timely. Pricing is outrageous $700 to fix a 'hung door". Didn't have time to call other companies who are far less. So I went with it.

- Craig Holmes

They responded and arrived on time. Completed the job in a short amount of time. I did feel that the price was a little high to replace 1 spring.

- David Brennan

Great service and install. My main problem is with pricing. The price is quite high and all components seem to have labor and warranty built into the price. Additionally, the installer was not very transparent about this and either didn't know or was trying to hide it. A quick Google of these actual part prices show they were charging more than 5x the actual cost of the part. I know you're running a business and I certainly expect some mark-up, but that seems excessive. I would have preferred a more itemized price breakdown where the labor and warranty dollar amounts are clear. That being said they did use quality components and the warranty is nice to have.

- Zeke McVey

The service tech was excellent, knowledgeable and Friendly. However, $249.95 for a remote Keypad was an outrages price for an item I could've paid $25 to $50 online. Other than that Iwould've given 5 Stars.

- Fred Francis

The service rep who came out did a good job, with some follow up questions on my part on how to prevent my issue from reappearing. I was disappointed that the person I spoke to ti made the appointment failed to disclose that your minimum fee for coming out was $200.

- Linda Willis

I have no problem with the work performed and the valuable information behind it all. However, after the work was performed and paid for, the very next day I get an email from you with a $75 off coupon that could've been used on this job or at least it would've been nice had that been on your website. Not sure why I received the coupon after I paid with no coupon/discount applied, which would've been nice and probably keep me as customer. Considering there's other work I may have to get done, and I've used you plenty in the past, in the future I may have to consider looking at other vendors now.

- Tim Schnurr

The technician did as I ask to test the system but I did not feel like he did much troubleshooting on his own to fix the problem. He was polite and courteous. I think he wanted to push selling a new garage door opener, no choice of type or brand. He had to replace not only the opener but the rail system also. The remote controls sold separately and door control button inside garage had to be replaced. He did not offer to leave the old system behind in the garage but I did not think to ask him to. I thought the cost was excessive. I would not recommend this company to others.

- Allen Skaggs

Technician was a friendly guy. Alerted him of the problem, he let me know the estimate to fix my functional existing garage door opener. After further investigation, it was determined that it could not be repaired and couldn't be put back together, functional and in its pre-existing condition. While I'm not necessarily questioning the technician, the situation put me in the position to pretty much buy another one on the spot. Could I have refused? Yes, but then I would have had to do another round of research and get second opinions on something that I thought was a $200 repair and not a $1,600 purchase. Just wasn't comfortable how it went down. The technician did a great job of installing and it works very well so far.

- Doug Etgen

Frustrated, while I agreed with the cost of having my door repaired, I find the cost to be outragous for the 30 minutes worth of work that was required for the problem. I paid the $500 to have the cables and springs released and put back on. No parts were required no repairs were technically required, only tools and skill, and I get that his skill comes at a price, but $500 was excessive, I asked if that was the best they could do and he said that was the best. Granted I created the mess, I feel as though I was quoted an outragous price that didn't seem fair, but what do you do other than trust the company that comes out when you don't have the tools to fix the issue. The technician that came out was very polite and professional, but after the fact I feel as though I was taken advantage of because they knew I couldn't fix the problem myself. If the company feels this price is okay for 30 minutes of work then I have to live with that, skill comes at a price, I get that but $500 is a bit over the top.

- Todd Sterling

Repair was far too expensive.

- Steve Pariser

Knew reputation and past performance; however, Precision's mark-up on Genie Opener was highly excessive for the garage door opener market. The labor charge was reasonable for this area, but product cost made this an expensive deal. More economical to purchase opener online or at big box store and pay for installation. Also, not receiving an immediate copy of the invoice was unacceptable.

- roy croy

The response time was good. The repair was done to my satisfaction. The charge for the service was wildly expensive.

- Gerald Cooper

I called on Friday October 3. David came out within a couple of hours. Was very nice. He said he had to order parts and would send me a quote. It is now Monday evening October 6 and I have not heard anything from anyone at Precision Doors. David told me they work 6-7 days a week. I need my door fixed . David did get it to where we could manually open and close it. It is a 12 foot shop door.

- Peggy Gray

I loved the online scheduling and prompt service but the quote to repair was QUITE a bit higher than what we expected. (About double what we had researched for typical cost.) We called another reputable provider who did the repair same day within our price expectations.

- Aaron S.

Dave was very nice, courteous and patient with me. He fixed my problem in a timely manner. Would I call precision again, probably not, because I was shocked by the initial estimate of over $2000.00! I definately should have shopped around! As a retiree on limited income I only needed the springs/cable replaced and told him I had a set amount I can afford. No Senior discount was offered either.

- laurie walker

Service was great. Technician was very detailed, however the amount they charge just to come out and review the issue is very high!

- Kantonetta McCoy

Quick response and finished job in a timely manner. Way overpriced. Now I know how they can pay for their TV ads.

- Bernard Stambazze

The technician that came out very informative and very nice . When gave me the price for what he believed to be the issue it was Double the Price $$& that the company that I had out just a couple days ago had given me for apples to apples items ! Jim Swartz

- James Swartz

Overpriced

- Jack Trott

Service was fast he did his job. MY BIGGES POBLEM WAS THE COST. One year ago my neighbor had the service and repair by your company and paid $1000.00 less. WHY???

- Joan Eyerman

Prices too high.

- Patricia Gates

It was recommended by my First Alert system. The problem was solved, the workmen (2) were both helpful, friendly and professional. They explained everything to me and were very courteous. I would recommend them. However, I found the prices for what was done was very high. I have neighbors who I will tell about their service, but I will mention that the price was very high for what I had done.

- Ellie Kaufman

Great service and easy to deal with. I have asked for my final invoice twice, which was supposed to be sent to my email address & have still not received one. i waited to do the review hoping to receive it, but a day and 1/2 later, still nothing. would give you higher stars for the service but the billing is part of it.

- Pat Curtin

The technician analyzed the operation and found that the safety photo eyes were not working. He replaced them and the door began with. He did not adjust the height the door raises and after he left I discovered that it is too low. He also promised that I would receive a receipt for the parts & labor of this visit and a quote for a replacement door opener. I HAVE NOT RECEIVED ANY BY EMAIL OTHER THAN THIS SURVEY. Please forward to sprine55@yahoo.com.

- Steve Prine

I love the quick service, but I am still having issues opening and closing the garage door, the unit is only 3 years old, and service has been out multiple times. I need to call once again for the same issue.

- Connie Miller

My technician was very nice and helpful. He showed me 3 choices of openers I could get. He told me multiple ways to set up the door opener. It didn't take long at all to put in. I will definitely recommend your business. Thanks

- Sandra Rabuck

The representative had my garage door issue resolved in about 20 minutes. He was friendly, knowledgeable, and professional. There are two reasons Precision gets a three-star review. Firstly there is a $20 Fleet Transportation fee added to the bill. I inquired about this and was told it’s for gas and the wear-and-tear on the truck involved in driving to appointments. I stated that I wasn’t going to pay this fee. It is a business expense. Joshua was able to give me a discount of the same amount. Lastly the charge is a lump sum total. I asked how much of the total charge was the item and how much was labor. The representative stated that he didn’t know. It’s all together. Since the needed the work completed and it was already finished (the representative could have undone the work and just charged me the initial fee) I paid the total without the breakdown but I felt like the company wasn’t being honest.

- RS

The original repair person came out on Friday night without the tools necessary to complete the project. We rescheduled for Saturday evening and the repairs were completed. Sunday morning when I opened the garage door the cables came loose on one side of the door. I called and asked for a warranty call back and original they wanted to schedule the warranty work for Monday. After a little encouragement from me the work was scheduled and completed on Sunday....no issues so far. The whole experience could have been great IF the work was completed on Friday as scheduled.

- Eric Riehl