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Precision Garage Door of Columbus Ohiohas received 39 reviews, averaging 3.00 Stars:
Columbus, OH
Hilliard, OH
My technician was very nice and helpful. He showed me 3 choices of openers I could get. He told me multiple ways to set up the door opener. It didn't take long at all to put in. I will definitely recommend your business. Thanks
- Sandra Rabuck
Columbus, OH
The representative had my garage door issue resolved in about 20 minutes. He was friendly, knowledgeable, and professional. There are two reasons Precision gets a three-star review. Firstly there is a $20 Fleet Transportation fee added to the bill. I inquired about this and was told it’s for gas and the wear-and-tear on the truck involved in driving to appointments. I stated that I wasn’t going to pay this fee. It is a business expense. Joshua was able to give me a discount of the same amount. Lastly the charge is a lump sum total. I asked how much of the total charge was the item and how much was labor. The representative stated that he didn’t know. It’s all together. Since the needed the work completed and it was already finished (the representative could have undone the work and just charged me the initial fee) I paid the total without the breakdown but I felt like the company wasn’t being honest.
- RS
Johnstown, OH
The original repair person came out on Friday night without the tools necessary to complete the project. We rescheduled for Saturday evening and the repairs were completed. Sunday morning when I opened the garage door the cables came loose on one side of the door. I called and asked for a warranty call back and original they wanted to schedule the warranty work for Monday. After a little encouragement from me the work was scheduled and completed on Sunday....no issues so far. The whole experience could have been great IF the work was completed on Friday as scheduled.
- Eric Riehl
Pataskala, OH
Your technician was very kind and knowledgeable, did his job and did it well. The main problem that I have with your company is your pricing, $350.00 per spring ( actual cost of the spring approximately $50.00) Replace the motor starter on my opener $160.00 (actual cost $15.00) I understand that you are in business to make a profit and the knowledge of your servicemen is valuable asset. I will definitely explore other options the next time I need work on my door
- Mark Schmitt
Westerville, OH
Had our springs replaced today. Tom. P. was prompt, professional and explained everything. The price was higher than expected when he gave me the estimate but, it needed done and done correctly. I was advised not to try this repair on my own. The service was fantastic however, I can't give 5 stars because of the cost.
- Patrick Pendleton
Reynoldsburg, OH
Did good job ..but very expensive
- Craig Silvey
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Powell, OH
Precision did a great job of quickly coming out and replacing a busted spring! Unfortunately the premium was very high for the experience and as a result will be sure to check around for what I expect to be a better value.
- Pat O'morrow
Lancaster, OH
I neglected to ask , before arrival of tech, the cost of a spring and 2 cables. Per a Google search, typical single spring replacement I'd somewhere in the $400.00 range. When the tech arrived, he took a look and gave my wife an estimate of $1.500.00. The tech was attempting to replace everything, even though, through experience, I knew only the spring and possibly the cables needed replaced. My wife, who thankfully I coached beforehand, told the tech we only wanted the spring and cables replaced. This brought the total down to around 900.00. I believe the tech attempted to replace items that were not in need of replacement, plus, the ending price to be very high.
- James Paxson
Groveport, OH
Service tech very pleasant. Good salesman. Because the garage door broke at a time when it was critical that I get it repaired quickly- after regular business hours, of course, in retrospect I probably paid more than I should have for some elements of the 'repair' materials. Unfortunate that I did not have the luxury of doing research into need/cost of repair materials/components.
- Kathleen Faulstich
Hilliard, OH
First of all I can’t say enough about our technician that came out and fix out door. He was so professional and polite and helpful. On a second note you are very over priced ! Charging me $145.00 each for a bearing plate that you can get at home dept for $11.00 Please re-evaluate your pricing $1000 to fix a broken spring is a little high !
- Diane Riedel
Diane, we would like to thank you for the kind words about our technician Tim. We do our best to deliver 100% customer satisfaction and appreciate you speaking with our management team to make this right for you. If you have any future questions or concerns please don't hesitate to reach out to our management team again.
Pataskala, OH
I was not happy with the garage door opener they installed. I told sales guy that we wanted one that would tell us when the door was opened or closed and Wifi. They did a great job installing the new door but the insulation of the opener and how it works not good at all
- Richard Kennington
Richard, Thank you for speaking with our office manager Chelsea today. We strive on 100% customer satisfaction we will have a technician out to the property on Friday to get this issue resolved and hopefully earn a full 5 star rating from you. If you have any further questions or concerns please don't hesitate to reach out to Chelsea directly at 614-372-5665.
Columbus, OH
Was not able to replace key pad. Matt was very nice. Cost me a service call when I called they said they could fix.
- Nick Miller
Thank you for taking the time to leave us your feedback. Our management team would like to further speak to you about this if you could please return our call at your earliest convenience.
Columbus, OH
I had Precision Garage Door come out and look at my door spring that broke. They were very professional to deal with, however I found them to upsell everything to a point where I had to get additional quotes from others. Walker, the service technician was great! He explained everything really thoroughly and was extremely professional. He also helped me get my car out of the garage as part of the quote process. I am only placing 3 stars on here because of price - if your in a pickle and don't have the luxury of time, these folks can likely help you out. Based upon the pricing, I decided to get quotes and based upon the quotes I got from other providers, precision was higher in cost to do the same work. I was fair to Precision and got quotes apples to apples. I thought initially with having a single spring that Precision was trying to 'upsell' me on a two spring system, but in talking with a few other professionals, that is the recommended solution for the door repair. They aren't 'horrible people' or 'criminals' as some describe - they just seem to have a lot of overhead with their marketing efforts and that prices them a bit out of the market. I would gladly pay that price if their warranty was better or there was something that really made them stand out in their market. I hope my technician doesn't get into trouble by his superiors as a result of me passing on their service - it isn't his fault; I just realized it was too much to make an impulse decision on and needed to get additional quotes. Again - if you are in need at an odd time, these folks probably are a good choice; if you have time to get quotes, etc. - perhaps not.
- Sean G
Thank you for taking the time to leave us your feedback, We offer our customers 100% customer satisfaction, our management team has reached out and left a message as we would like to further go over this experience and explain that we do offer pricing matching. Please give us a call back at your earliest convenience 614-362-3625. Thank you again for the opportunity.
Canal Winchester, OH
I called to get a estimate for a spring replacement. While the estimate for the spring replace was fair it would have been helpful for a new/first time customer to know that there are other parts that may need replacement. Parts that are not obviously broken like flanged ball bearings. The quote given by the technician only pointed on the difference in warranty prices. It would have been helpful if he pointed out what was being replaced. If I was given that information before hand I could have evaluated the bearings before the replacement. Better customer information makes for a happier customer.
- Larry Lenston
Thank you for taking the time to leave us your feedback Larry. We also appreciate the opportunity to talk this over with Management as we do offer 100% customer satisfaction. If you have any future questions or concerns please feel free to reach out to our management team.
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Hilliard, OH
Right now I am feeling buyers remorse because I feel I paid way too much for what I received. I should have compared prices. I paid $940 for their cheapest springs ( only one year warranty), two cables and a couple of brackets. I feel like I paid hundreds over what it should have cost. The Installer was polite, timely and courteous but I am mad at myself for not just saying no and doing my due diligence and getting other estimates.
- Joe Salamony
Lewis Center, OH
Service tech was good and service was prompt. But the pricing was taking advantage of us as we had limited choice and need out garage Door repaired. If we have have to utilize services for the door we won’t call you.
- Jay Dorsey
Thank you for taking the time to speak with our management team today. We never want our customer's to feel taken advantage of and appreciate you giving us the opportunity to turn this experience around for you. If you have any future questions or concerns please feel free to reach out to Chelsea directly.
Columbus, OH
Everting was great starting with calling to set up appointment all the way to the installation. But I was very disappointed on paying $110.00 per brace that almost doubled the original estimate of $350 without the braces if I had known they cost that much I would of passed on them. might have been some miss communication From: Precision Garage Door Columbus Ohio [mailto:noreply@precisiondoorcolumbus.com]
- Charles Alban
Thank you for taking the time to leave us your feedback. We apologize about the miscommunication with the price and appreciate you speaking with our management team to get this resolved. If you have any future questions or concerns please feel free to reach out to our management team directly.
Dublin, OH
Matt the tech was good. However I should have checked other companies before having repairs done but was at their Mercy today. Did some research while tech was repairing broken springs and my findings were that Precision charges were outrageous.
- Jan Spohn
Thank you for taking the time to leave us your feedback. We appreciate you giving us the opportunity to talk over management with us and give us the chance to price match these springs for you. If you have any further questions or concerns please feel free to reach out to our management team directly.
Columbus, OH
your price is way to high, c ompared with other companys will never use you again
- John Lombardi
Thank you John for taking the time to leave us your feedback and then speaking with Management this afternoon I hope we were able to come up with a better solution for you and the service that was provided for you. For any of your future questions or concerns please reach out to our management team directly.
New Albany, OH
Tim, the service person, was good. However, despite talking to scheduling person and describing the need for new batteries, and despite an email to them describing the need for battery replacement, the service person arrived without batteries and told me batteries were backordered. Admin to service person to customer communications were POOR!
- Bob Kidder
Thank you for taking the time to leave us your feedback. We would like to apologize for this huge inconvenience . We have you scheduled for the first appointment tomorrow morning and we will be sending out our technician fully stocked and ready for service. I appreciate you taking my call this afternoon and giving us the chance to make this right by you.
Columbus, OH
Gary came out to replace a broken spring and rollers. I was very satisfied with Gary’s professionalism , quality of work, and how he explained what was needed. My only complaint is after receiving my invoice via email after the work was done, I see the amount that Precision Door charged for roller is $20 a piece. For reference, what appear to be the same part can be bought for about $20 for a pack of 10. I understand there is always a mark up on parts, but 10 times cost is way excessive. I feel I was over charged by about $300 for these parts. That’s quite disappointing. Again, Gary was great and highly recommended. The over charge for parts, not so much.
- Jacob T
Thank you for taking the time to leave us your feedback. We offer 100% customer satisfaction and we would like to further discuss your experience with us . I left a voicemail this morning if you could please give me a call back at your earliest convenience.
I received a call from Chelsea this morning to discuss my review and the work which was done. They offered to refund a portion of the cost of the rollers. That is prompt and great customer service. Well done. Five stars.
Canal Winchester, OH
High integrity customer who doesn't like writing reviews like this. Tech arrived, inspected and recommended. I discussed my needs and desires with him. We needed springs, bearings. new bottom door seal and a new opener. Verbally quoted me $1300.00 After I picked myself up off the garage floor, I still needed this done. Approval to proceed was given. Work done to satisfaction, however the markup for the opener was outrageous and I spent $140 on a rubber strip that I helped install on the bottom of the door. Tech came to me with the final bill; $1479.00 So, enjoy the Bahamas or wherever you vacation. I called Precision hoping for highly intelligent diagnosis, and I received that, along with a charge that I feel was outlandish.
- Richard Miller
Thank you for taking the time to leave us your feedback. I did reach out and left you a voicemail with our contact number, if you could please give us a call back at your earliest convenience we would like to further discuss your service experience, Thank You.
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Columbus, OH
I was very pleased with the technician he was very knowledgeable and professional. The 3 star rating is no reflection on the tech but on the cost of the service. I would have gotten other quotes if were are dealing with Covid-19. It was truly sticker shock however I will say I was able to get same day service that was also impressive. I thought I was just getting maintenance done which is what the service was again I thought the cost was extremely high.
- Sheila Fair
Thank you for taking the time to discuss your experience with us this morning, we offer 100% customer satisfaction. We strive to get a full 5 star rating from you in the future. If you have any other questions or concerns please feel free to give us a call.
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Westerville, OH
Prompt respond to the service, friendly and knowledgeable tech . Just expensive .
- Rey Thompson
Columbus, OH
Emily quoted me $64-$118 per torsion spring, installed (listen to your recorded call), no service fee if work was done. I repeated torsion springs a few times & wrote it all down. She also said the tech would give me the actual quote for everything needed, but $118 was the most for a torsion spring. Very surprised when it was $180 per torsion spring (w/discount).. I advised what Emily said, but was told that is for the regular springs on side & she must have thought I meant those. I made sure Emily knew it was torsion springs on top, I specifically asked several times. She checked again & said yes, the torsion springs on top. So 2 torsion springs and 3 bearings was $559.00, that was with $100 discount. Not even the best coated torsion springs, just the basic. I feel Emily deceived me. The tech was nice & knew what he was doing. Your people that make appointments should give actual prices when asked. I was caught off guard. Needed new rollers too but it would have costs $900. Given 3 stars because Emily was deceptive. People want to know ahead of time, an estimate. Imagine if I had been elderly & on a fixed income. Please train your phone staff to be more transparent.
- Tammy
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Delaware, OH
Hello, My garage door is not operating correctly. In last service call tech just pulled out and plugged back the plug it worked. Right now door door goes up and down constantly loosing power. I have pulled the plug several times and plug it back, it works a little while and then no power to the overhead motor. Please call Ken 614 378 9999
- Ken Lakhi
We have gone back out and put in two new openers. Mr Lakhi and I spoke and he told me that David deserves 10 stars for the work provided. We really appreciate being able to make our customers happy. We know that you will not have to worry about these for years to come! Thank you so much for trusting Precision to provide quality work for you.
Columbus, OH
On Monday, Sept. 29, 2014 I called the Precision Door Service Office to report a malfunction with my garage door not closing properly. Mr. Gary Morkassel was sent to service the problem with my garage door. He adjusted the springs, tightened all hardware, aligned safety eyes, tightened brackets, rewired safety eyes, adjusted opener travel and lubricated the tracks. I paid the price for the service, which totaled $155.00. On Monday, Oct. 6,2014 I returned from a trip to Pittsburgh, Pa. and I discovered that my garage door was wide open. I closed the door and on Tuesday morning Oct. 7, 2014 I found that my door was wide open again. I call the Precision Office again to advise of the problem I was having again. Mr. Morkassel showed at the garage at 9:30am to checked the problems with the door. He decided to erase all opener codes and reprogram two transmitters, which are used to open and close the doors. I was charged a price for this service of $55.00, which covered the 10 minutes that involved this particular secondary repair. Mr. Morkassel did a good job of repairing the garage door, but it would have been better if the repairs could have been completed on the first repair call, which may have saved me additional costs.
- William Stevens
William, We appreciate you taking the time to write in, and ultimately, we're glad we were able to get everything back to proper working order. With regard to your door being open when you were out of town, this typically indicates that a neighboring transmitter may be intercepting the frequency on your opener. A first step solution would be wiping and reprogramming all codes. Based on Gary's feedback, it sounds like this took care of that particular issue. Since there wasn't an indication of a signal issue at the time of our initial repair, wiping and reprogramming all codes wasn't a necessary step to take. Instead, our initial visit corrected the known problem at the time, which was balancing the door and ensuring a safe and easy opening/close function. We do apologize if there was any confusion regarding these two separate issues. Again, we are glad that everything was ultimately taken care of and we appreciate you giving us the chance to make it right. As an extra step for Precision, we will be sure to communicate thoroughly in instances such as these.
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Columbus, OH
I regret to say we were unable to use your service. I called about a broken spring repair. I was not expecting the price quoted. I have gotten 3 estimates to fix a single broken spring, all inclusive labor etc. A1 Garage Repair: $129.00 Economy Garage Doors: $138.00 Precision: $293.00 I will accept part of the blame for not fully understanding your price before the service technician arrived at our house. However, the $55.00 service fee is out of line. You markup of parts cost is too much. Your costs for labor are too high. I have given 3 star rating only because the technician, Tom, was courteous and professional. I am sorry we were not able to do business. Your pricing is not even remotely competitive. The attempted collection of the $55.00 service fee when no work was performed was tacky. (I know Tom was just doing what he was told to do.) Approximately 20% ($55.00) of your total cost for this service is for absolutely nothing. You really need to drop this fee from your costs.
- Allan Hench
Thanks for the response, Allan. Your feedback is very important to us, so we appreciate your reaching out. Since work wasn't performed, we've confirmed that all charges have been waived. With respect to pricing, though we're unable to speak for other garage door service companies here in Columbus, our pricing reflects a few very important factors that we feel are crucial when considering a replacement or repair (of any kind) on your garage door. First and foremost is your safety. It's our priority at Precision Door to execute the safest solution for repair. Sometimes this could mean that there may be more going on than what we were initially called out to inspect. When encountering this, we immediately inform the customer, so that they're updated and educated as to why it may be needed. We believe that when it comes to the customer, providing an ultimate solution with an outstanding warranty is best practice. This will result in fewer repairs over the course of time and again, the safest solution. Speaking to the hardware quoted, we always recommend replacing both springs. Like the headlights on your car, if one goes out, the other is likely to soon follow. Your pre-existing (unbroken) spring had equal wear compared to the spring we were sent to replace, so recommending the replacement of both is the safest option. If we were to only replace a single spring, this would increase the work required to lift your door on an already fatigued spring. As a result, this could also shorten the life of your new spring and all surrounding hardware, because they'd be working that much harder to accommodate the spring. Additionally, it's important to consider the quality of the product being installed. Our Precision torsion springs are oil tempered, galvanized and rated at 30,000+ cycles. We'd be happy to further elaborate on any of the hardware that was quoted for repair on our visit. Finally, we'd like to apologize that we weren't able to meet your repair needs, but hope that you'll consider Precision for future garage door repairs.
Hilliard, OH
I order the Stratford 2000 with cascade windows. Tim came to my house last summer & gave me an estimate. I ordered from Precision due to the experience I had with Tim last summer, I felt he answered all my questions. But this experience wasn't all pleasant. First of all, when Tim came to my house & my husband gave him a $50 off coupon he grumbled under his breath about it to him. I figured since we were paying a lot for the garage door, this wouldn't be a big deal! Secondly, Tim told my husband he would be here on Sunday, he never showed up. We assumed he would be here on Monday, never showed up. I had to call on Tuesday to see what happened. No one called me BUT emailed me instead!!! This is highly unprofessional since I work & I don't have time to check emails. I check them once a week since I have so many work emails. The lady told me he would call me again they emailed..when I told her this was impersonal she left me a message finally!!
- Teria Lynch
I'm sorry that your experience felt frustrating and I'm glad we were able to take care of the issue. Our technician and office staff spoke with your husband multiple times and informed him that the windows were on back order and we would reach out as soon as we received them. Your husband agreed to go ahead with the door installation and agreed to allow us to come back and install the windows at a later time. The next day after the door installation, in response to your message regarding the windows, we again reached out and confirmed that your order would be completed as soon as we received the windows. Once we obtained the windows our technician came out the same day to install them. We attempted to respond to your multiple communications by phone and were unable to reach you. We tried emailing you as a secondary way of communication. We appreciate your business and hope to work with you again in the future.
Product:
(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439(614) 441-9758
(614) 441-9758(937) 552-5973
(937) 552-5973(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439Office: (614) 965-6565
219 Cemetery Rd
Canal Winchester, OH 43110
Office: (614) 259-8928
5992 Westerville Rd
Suite A
Westerville, OH 43081
License
License #52-748230
I love the quick service, but I am still having issues opening and closing the garage door, the unit is only 3 years old, and service has been out multiple times. I need to call once again for the same issue.
- Connie Miller