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Read what people are saying
about Precision Garage Door in:

Columbus Area, OH

Precision Garage Door of Columbus Ohio
has received 740 reviews, averaging 4.90 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Felt the technician was attempting to sell me upgrades on my operner. It didn't appear sincere but rather a ploy to generate sales. If I didn't know any better, I would say the technician got a peice of the action for upgrades. I got a little push back when I presented a coupon for a free trip charge with service over $100.00. The tech said most of the bill was the trip charge and the coupon wouldn't apply. That wasn't correct since my final amount I paid was $117.65 and the trip charge was $49.95. He did finally accept the coupon and reduced my bill from what was originally $180'ish. Looking at the bill, I got charged for "fleet transportation" - $20.00. Seems redunant. Get the trip charge waived with a coupon but get hammered with a "fleet transportation" charge! Lastly, the tech fixed my light issue, it wasn't coming on when the garage door was activated. He fixed it so good it won't shut off now! Back to having a problem again! Doubtful I'll be a return customer.
Chris Herring
A Response from: Jim Rapp

Thank you for taking the time to leave us your feedback today Chris, We appreciate you taking our phone call today with management and are glad we were able to come up with a plan to get one of our technicians out to your property to look further into your motor and see what could be causing the issue with the light in the motor unit and make this right. You should also be receiving that refund check in about 3-5 business days but if you have any further questions or concerns please reach back out to our management team.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I would recommend your company, your representative was on time, courteous, and very professional. He explained all of my options and did the repair in less than an hour. Great job!!
Pat Jones
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tim just installed a new garage opener. He was incredibly knowledgeable and answered all my questions. The opener he installed is night and day compared to the old one that was there. Tim was punctual and had the work done quickly. I will recomend Precision and Tim to anyone that needs service.
Joe O'Malley
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Can't say enough about the fast, professional service we received from Precision. We had used their service before and were very happy with the work done, so they were the first company we called this time. It was late on Saturday night when a spring snapped, also breaking a cable. Set an appointment for early on a snowy. Sunday morning. Tom Palmer showed up at the exact time, ready to work. In a very short time he had the door hanging straight, with the new springs and cable replaced. Even in the dead of winter with several inches of snow on the ground, Precision got the job done, fast. Can't say enough good about Tom Palmer. Polite, professional, and knew his business. Will certainly use Precision in the future.
Tom Chupka
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tyler showed up on time and ready to work. He diagnosed my problem and had it fixed and operation within 15 minutes. I thought the price of the remotes was high but from time of call until the problem was fixed was 30 minutes. You have to pay for that kind of service.
Johnie and Cindy Meyers
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My service technician Michael Bowman did an excellent job of installing a replacement garage door opener. The opener that he replaced had a lifetime warranty and was purchased at precision. I have always found that precision stands behind their products. They employ courteous and efficient technicians as was Michael. I would tell anyone who asks of the wonderful and top notch service they provide.
Steve Heft
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Arrived on time and no problems with the service we ordered
John Nagy
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Walker was great to work with. I was impressed by his customer service and speed of getting the work done.
Peter Dipiazza
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

replaced garage door and opener. good quality, very quite. Tracy, the installer did very good job and fast in about 3 hrs. highly recommended. also Alana, the salesperson is friendly. gave us quick estimations and well explaint
Johnny Kustomo
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Matt did a fine job rebuilding our vintage wooden door. He even pointed out maintenance items we can do ourselves as well as those items that will need to be replaced in the future. However, he told us those items still had useful life left in them and his recommendation was that we wait. We would have ample warning that the items had reached the end of their useful lives and we could then schedule the replacement on an non emergency basis.
Tom Saldoff
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Matt was our installer. He was knowledgeable and professional. He looked at our problem and provided several options to solve it. Once we decided on the solution we wanted he went right to work. He had all the necessary parts with him and quickly finished the work. We were very happy and now have a garage door that opens and closes silently.
Bruce Thompson
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I would highly recommend Precision for any garage door needs. Walker came to our home looked over the situation and gave me several options on what needed to be done. I was very pleased with the time he took to explain my different options. Thank you Walker for a job well done!
Jim/Terri Gavin
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

What a wonderful service. Our garage door broke, the bracket came off from the door panel. The Service technician was prompt and on time. Thomas Palmer wore a mask and was very aware of CoVid issues. He previewed the broken door and was very quick on his determination of the needs to repair the door. The repair was quick and efficient. I would recommend Precision Door Service for sure. From the moment, I called, the customer service lady was super nice and efficient to the technician. What a great group. Great service. Thanks. Would highly recommend.
Marcia Tucker
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I've used Precision several times over the years. Their service is always fast and everything works well, as it should. Repair tech was clear and gave suggestions for options. I highly recommend this company... they do things right the first time.
Roger Wheeler
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am very impressed with the speed and quality of service and professionalism. The Tech was very knowledgeable and informative about diagnosing my problem and solving the problem. I would highly recommend them.
Eugene Kirkpatrick
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Dustin was courteous and professional. Did a great job at a reasonable price. Would recommend Precision if you have garage door issues.
Kevin Donaldson
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I’ve never purchased a garage door before, so I was thrilled for the professional, knowledgeable, helpful, and friendly service Alana and Sarah provided. And then the next day Alex arrived alone and replaced my old dead door expertly and efficiently, explaining clearly how the new system works. Top notch job from Precision and their employees.
Nancy Maltby
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tim T was very knowledgeable, helpful, and professional! Fast and great service, I would highly recommend him to anyone.
Mal Trombetta
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very professional company. Work was completed timely and excellent workmanship. We are happy with everything. Keep up the good work!
Aaron Shumate
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Friendly knowledgeable company. Do what they say and back up their work. Would highly recommend.
Joe Mcdonough
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We have used Precision for two garage door issues we had. Both times we were very pleased at the availability of appointments, the promptness and professionalism of the technician, and the work performed. Would definitely recommend!
Stephanie Gilligan
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

On time and very professional. Quickly found the problem and remedied it. I appreciated the "no charge," and if the same thing happens again I'll know what to do to take care of it. John Mahaffey
John Mahaffey
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tim did a great job. He arrived on time, and wore a mask all the time he was with us. That was important to me. He was professional and courteous. He showed us the options and answered our questions. He was not pushy. Great guy. Overall, we are pleased with your company. The lady who took my call was also helpful and courteous.
Nicholas Asare
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

It was great to have Precision Door Service come out to assess my garage door. The gentle man called to confirm his appointment time. He arrived early and assessed the problem. The service provider told me what the issue was with garage door motor and provided factual wearing of it. He listened to my request for receiving estimate on new garage door opener. He did just that. He provided choices for the garage door opener and pricing. I'm glad to know Precision Garage Door was easy to access and assess my concerns. Even though Precision offers options to pay; I plan to utilize the service at a later date. Thank you!????
Kimberly Stewart
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very responsive, came right away and the “sales” guy was quite nice. However he gave me three generic numbers, never itemized anything and said that’s the best he could do for me. He tried to add in things that weren’t really needed, even at the lowest option. Unfortunately, the cheapest option was 650$, and after asking around others, I was told I was being ripped off. Better yet, they even knew the name of the company without even me telling them, which goes to show their reputation. Called a local guy I was recommended by someone who flips homes, came out right away and it was fixed for half the price, 350$! Please support local, if you can, which I did more research. Oh, I was also told that I wouldn’t be charged an assessment fee, but was of 50$. Overall disappointing experience and wouldn’t recommend, there are much more reasonable places out there!
Sara Dorman
A Response from: Jim Rapp

Thank you Sara for taking the time to take our phone call this morning with management in regards to this experience you had. First we would like to apologize for providing this very disappointing service. At Precision we offer 100% Customer satisfaction and we hope that after the call we came up with a solution to make this right by you. We appreciate you giving us this opportunity and please feel free to reach out to us for any future concerns or questions.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tim Jr. Came out quickly to reprogram my remote, keypad, and on board control after the remote was stolen from my car. He was thorough and explained everything. No attempt to upsell. Charges were extremely reasonable.
Nora Jones
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent experience all around. Rapid service response to my initial call as a new customer. Kayne was tremendous — knowledgeable, efficient, professional, and friendly. Best wishes for continued success!
Scott T.
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have used Precision Door once before. My technician notified me if his arrival. He was prompt, pleasant, and wore his mask. He diagnosed my door problem and had my door opener replaced quickly and neatly.
Mary Amos
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tyler was probably the nicest person we’ve ever had come service anything in our house. Super friendly and honest. Would definitely recommend!
Robert & Elise Kirk
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Immediate response (same day) and great attention to my need. Tim was masterful in his work. He explained everything and provided excellent service. Only suggestion would be a little more attention to clean-up as I found some debris the following day (not much) and more up front information on any coupons for discounts. Highly recommend Precision!
Rich Gandarilla
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
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