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Responded within 20 minutes of the scheduled. Was courteous and diligent with the problem solving. The problem was one he had not seen before, but talked to his supervisor twice and discovered the needed solution. He spoke with the factory to obtain the part under warranty. Turns out Genie only warrants parts for 1yr, but Precision stepped up and honored their 2yr warranty. It was nice they did that since I was 3 days out of warranty. Precision is the type of company that other companies should model their business after.

- M.A.T.

The problem we were having with our garage door opener got fixed...for now anyway. The repairman did nothing more than what we had been doing to the opener and door. But, for some reason, it worked for him. We hope the repair lasts - but it may not - as we made the same exact repair ourselves a few weeks ago; it worked at first, but the door gradually started to not close all of the way, and became worse with each day. The repairman was very professional, kind and considerate, and let us know of Precision Door's policy to apply today's repair fee to a call back if they must return to further figure out what problem the door might be having.

- Sally Robison

Very friendly,and excellant service.

- Alan Cory