Review:

I broke my garage door Sunday evening. Was able to get the car inside so called Precision Monday morning at 8:30. Was scheduled for service between 10 am and 2 pm. Service tech called about 9:45 to say he'd arrive in about 30 minutes. He arrived at 10:15. We reviewed my problem--the door was uneven--the right side was closing about 1 inch off the floor. The technician, Dustin K, operated the door with the door opener to see what was going on. Then he disconnected the garage door opener and operated the door by hand. It was hard to raise and slammed down. His analysis was that the springs were not operating correctly--there was not enough tension. He also identified a damaged cable--that was my fault. He gave an estimate of what needed to be replaced and the price. He replaced both tension springs and the cable and adjusted to door. Now it works perfectly. I approved his recommendation. He completed the work in about half and hour and encouraged me to operate the door opener. Every thing worked perfect. His charge was equal to his estimate. Dustin seemed to know what he was doing, did it right and within his estimate. He was personable and easy to work with. I recommend Precision Overhead Garage Door Service and would certainly use them again if I need service.

Review:

Our garage door went out today and Precision was able to come out same day which was awesome. Derek was our technician. He was knowledgeable, respectful, nice, and seemed very genuine. He broke down our different options and we ended up customizing a bit but overall it was a very pleasant experience. I would definitely recommend this company to anyone and I only selected this company because of all the good reviews soooo I'm adding to your "good review" collection! Thank you so much!

Review:

I debated between a 1 and 2 stars. Precision was quick to respond to our broken torsion spring and the tech was professional. That was the only good thing for them. In this area of Columbus there are many garage door repair companies and as due diligence called several to obtain a quote. I explained everything that was needed and what the issue was; gave them exact measurements of the torsion spring and that I would need 2. They said it would be $80-$250, max would be $250. When I called other companies it was anywhere from $220-$350 max for both springs and was upfront about their process. I confirmed that it was for both torsion springs and not just the one. They confirmed. Great! Went with precision. After the repairman looked at the springs, ball bearings, and the motor in all he said it was in all good condition and needs new springs. He did mention that the ball bearings were wearing down and they may have about 2-3 more years left in them. I asked how many and he said $240 for all bear bearings, $80 a piece. I said okay, worth it to keep it longer and not have further issues down the road. Then when all was said and done he said the total was going to be ~$800 taxes included. $800! How does $250 (max) plus the $240 for the ball bearings equal $800. The tech replied that each spring is $250. I told him what his coworkers told me and he said they don't know what they are talking about. They never know prices. Maybe the company should be more communitive between repairman and the office. Why quote different prices? So if you wish to pay three times what the quoted price is, go with these guys. I wish I would have said no and gone with another company that was more upfront and does free estimates onsite. If I would have said no to them they would have charged $50 for coming out. Go somewhere else if you don't want to be surprised with costs and be lied to about the quotes. I understand that quotes are just quotes but to be off by three times is ridiculous.

Thank you for taking the time to leave us your feedback. There was a miscommunication on our end in regards to the pricing for our springs and we appreciate you giving us the opportunity to fix this error for you and get the cost of the spring to the correct price you were originally quoted at Precision Garage Doors we offer 100% customer satisfaction guarantee.

Review:

Fast, quality response and service. Stabilized connection of opener to garage door.

Review:

I was very pleased with the professionalism of the gentleman that came out to our home. He was very polite and easy to talk to. He did not mess around he came in surved the job and got the estimates, explained everything. Then got right to work. if I need work done on my garage door again I would request Tyler every time. Thank you for having such professional and hard working employees

Review:

Great service and Daniel G was GREAT TECH and got my door better than new. Will use your service again.

Review:

The service technician did a wonderful job. He was very kind and professional. In fact , he arrived much earlier than expected which was a blessing. He was an absolute wonderful man and very obviously skilled at his work. Thank you very much!

Review:

Jason was very professional & informative regarding our options. I will use/recommend Precision Door Service for future needs.

Review:

Fast and friendly service. Exactly what we needed.

Review:

Tecknician was very good and efficient.

Review:

Daniel was absolutely amazing to work with! He came out the day I called, gave us exactly the quotes we wanted, and was able to get the job done that evening. No complaints, and great customer service!!!

Review:

The service was great. He explained what all was going on and showed me what he was doing. Nothing was done without my ok.

Review:

I thought the light on our opener was staying on. The tech didn’t know anything about it. He said since it was a Craftsman he couldn’t do anything and I would have to utube it. Your techs came out before and did minor corrections on the system. I was not happy.

Thank you for taking the time to leave us your feedback Marsha. After speaking with our management team this morning we appreciate you giving us the opportunity to turn around your experience with us and send out our senior technician to inspect the unit further so we can rebuild your confidence in our company.

Review:

We can sum up our dealings with Precision over the years in a word: OUTSTANDING! The service technicians, David and Daniel, arrived only hours after we requested help. They were professional; personable; prompt; and patient. Service in the Precision name is more than a marketing buzzword -- they truly care about their customers. We will use Precision again if the need arises and will recommend them to others. Thank you!

Review:

Walker came in and looked at our garage door and pointed out what needed to be replaced and what could stay. Did a great job and being honest as to what really needed to be worked on.

Review:

Dmitri was great. He was very kind and did a wonderful job repairing our garage door. He was here within 2 hours of my calling for help.

Review:

Precision Overhead Garage Door did NOT disappoint! I experienced excellent customer service and highly skilled installation of my garage doors! The representative came out to my house the next day after visiting the website to give me an estimate. Megan was extremely knowledgeable and friendly. She was able to give me an estimate within 30 minutes of being at my house. She scheduled installation for the following week. Jeff (the installer) gave me a courtesy call 20 minutes prior to getting to my house. He did an excellent job installing my garage doors, was very friendly, and reviewed how to use the openers upon finishing the job. I cannot recommend this company enough! I had been through two other garage door companies that either sent out unprofessional representatives, or never even called me back. Precision will provide excellent service!

Review:

Very professional and excellent customer service. I probably could have saved money with another company, but to come out 1 hour after I called on a Saturday afternoon and receive the service I did, I am ok with spending a little more.

Review:

I have used Precision Garage Doors on several occasions now. The technician has always been Matt Eberly. He is always professional and quite knowledgeable on the issue at hand. On a prior visit he advised on changing the springs on the door and I figured it was still working. Well, he was right, because the spring just wore out and I just replaced it. Excellent service always. Great professional, great company.

Review:

Dustin was my tech. His communication skills were exemplary and he explained things in a way that helped me to make an informed decision. He was extremely knowledgeable and resolved several issues that fixed my garage door opener and key pad all for a very competitive price.

Review:

We were very pleased with the promptness, professionalism and quality of work of Dustin with Precision. Would highly recommend him for your garage door service needs.

Review:

Top notch service, very trustworthy crew. I’ll be calling again when we move to our end house to have them install our opener there.

Review:

I am very pleased with the service that I received from the Technician Dave. Dave was very professional and understood my concern and urgency to have the garage door repaired. I just purchased a new vehicle two days ago and was very concerned about not being able to close the garage door. Dave took the time to examine the door and provided three estimates for me to choose. I selected the less expensive option because where I reside I rent and all repairs are covered. However, this being a weekend and holiday maintenance could not come out. Dave,knew I was concerned that I was hoping that door would operate safely and not cause any harm to me or my car. Dave, assured me that the repairs he was about to do would be the best and that I should not be afraid to use the garage door. Thank you so much Dave for being understanding and easing my mind. I certainly will let everyone know that if they need a garage door or repair to call Precision Garage.

Review:

Walker was wonderful. Polite and a total pro. Garage door and opener were so loud that it woke my wife every time the door opened. Now is so quiet I can’t hear it i’m adjoining room. To be honest, I thought price was high. But, thrilled with the end product.

Review:

Tyler was great. Showed up on time, was very professional and did a great job. Highly recommend!!

Review:

En W did a great job. He was on time, very good at explaining the problems with our door as well as giving us options for repair. He did a great job with the quality of work provided. He also took ownership of his work and represented the company in a very professional manner.

Review:

I chose Precision to handle my minor automatic garage door issue because they are the one that not only installed MY opener in my condo, but installed the one in my nearby sister's garage, too. "Dan" came within the 2 hour appointment window (on a Sunday!) as scheduled, quickly fixed the issue, and fixed a couple of other minor things with the opener. We also had a very friendly time talking about my favorite soccer team, the CREW! I will definitely contact Precision again for any issues I have with both my garage door opener and my sister's. 5 stars FOR SURE!

Review:

The outside wireless keypad failed. Daniel replaced it after determining the old one had rusted out parts inside. He was friendly, professional, and easy to work with. This was my first experience with Precision. I would definitely call them again for garage door needs.

Review:

Prompt service, outstanding technicians and quality installation. I am a well satisfied customer.

Review:

The bracket connecting my garage door to the opener broke on a Saturday morning. I called Precision and was pleased to hear that they could schedule an appointment the same day. Daniel arrived within the scheduled timeframe. He inspected every component of the garage door before explaining all of the issues that he discovered during his inspection. Our door was installed 15 years ago. Daniel pointed out the components, which were failing after fifteen years of use, that contributed to the bracket failure (worn springs, leaking bearings & rusty rollers). Daniel provided us with a number of options and their respective costs. He explained each option thoroughly. The options ranged from a replacement of the bracket, that did not address the underlying causes of its failure, all the way up to an option that would return the operation fo the door to “like new condition,” which would provide us with many years of worry free use. Daniel was professional, knowledgeable and courteous. He cleaned up after completing the work and removed all of the parts that were replaced. We became aware of Precision after viewing one of their TV commercials and coincidentally passing their location near our home immediately prior to the failure of the bracket. While we are confident that we will not require their services in the near future, based on the quality of the work performed by Daniel, we will not hesitate to call them should we require any maintenance. We will recommend their services to our friends and neighbors.