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about Precision Garage Door
Precision Garage Door of Columbus Ohiohas received 113 reviews, averaging 4.02 Stars:
Columbus, OH
Columbus, OH
Precision was excellent from scheduling the appointment on the phone to the technician. They where right out to help with the garage repair, gave a detail report of what was needed and what needed to be done to repair the damage. Definitely, a go to vender for any garage emergency. Thank you for all your assistance.
- Samantha Shaffner
Reynoldsburg, OH
We had a broken door spring and called Precision late in the afternoon. A serviceman came within a few hours and worked late into the evening to get everything fixed. The serviceman, David Simpson, was polite, caring and knowledgeable, working in 25 degree weather at night. We are happy with the work, and the door works better that ever, even before the spring broke. The only reason we did not rate them five stars is the fact that they are quite pricey, the estimate was more than we expected. However we were given three options to choose from depending on how much we wanted upgraded, as it was a quite old door.
- Stephanie Singer
New Albany, OH
Pricey. Very polite, looks great, works great. It’s only day one, but I’d expect the repairs to outlast their warranty.
- Bryan Davidson
Circleville, OH
the service repair man was very professional. Just saw your company on tv. He had it fixed in no time. Will recommend to my family and friends. Will call again if needed.
- Melvin Mcneal
Reynoldsburg, OH
Didn’t know who to call so read a bunch of reviews and chose your company. I couldn’t have hand picked a nicer technician and felt he was very knowledgeable about his profession and products. I did have culture shock when he showed me the prices but having not gotten estimates from other companies yours might not be out of line. I have had springs replaced in the past and the price was nothing like this. Again I can’t say enough good things about the technician but if I every need repairs again I will get at least 3 other estimates to see if yours are in line with others.
- Paula Morrow
Radnor, OH
Very friendly,and excellant service.
- Alan Cory
Columbus, OH
Excellent + service provided by Precision person Patrick (A) Mulligan! Patrick was prompt, professional, most knowledgeable, patient and very personable! I especially appreciated Patrick explaining "pricing" to me! i found the prices to be very good!. It was a pleasure to have Patrick perform service! I highly recommend Precision Door Service!
- Nancy Hall
Columbus, OH
Matt Eberly was very courteous and knowledgeable and my whole experience with Precision Door Service was very pleasant.
- William Mcneil
Columbus, OH
We had a new opener installed in August of 2021 and had the wireless app installed for remote garage door opening through our smart phone. All worked well until we upgraded our internet service to 5G a month ago. Now the phone app won’t work. This was the reason for the service call. Service tech stated that unfortunately there is no fix for this. Now I know that our opener/opener app won’t work with the 5G internet. Guess we’ll just have to live with the issue.
- Paul Bookhout
Westerville, OH
Quick responce,next day service. Contact person very helpful on phone. Service Tech, Joseph Worley arrived on time, explained our options and started to work.
- Steve Snyder
Columbus, OH
The technician was highly qualified. Did an excellent job. Pricing for general tune-up was rather on the high side.
- Vincent Sharma
Columbus, OH
The technician couldn't have been nicer.he really knew what he was doing
- Christine Meade
Powell, OH
Easy fix. Happy with the service we received.
- Thomas Helmrath
Carroll, OH
I thought the service charge was pricey. However the technician Lake was awesome. He was on time, explained the process and serviced the door quickly.
- Ernie Blue
Columbus, OH
Tech Dustin K's other excellent reviews are absolutey without question. Most helpful for me was his clear descritpion of needed repairs, inculding actually showing me the defective parts needing replacement. An employee's excellence is only possible if management's focus on the bottom line includes the importance of true customer satisfaction. Rapp/Precision is not the least expensive garage door service provider, but "you get what you pay for" truly applies.
- William Handin
Columbus, OH
Everything was great, the tech took the door off and installed all new supports and the door and was only here about three hours. When I inspected the door and pay for the service, I was informed the tech let someone take the old door. I was charge 100 dollars to dispose of the old door and don't think it fair practice to charge me something that was not completed. I would like a 100 dollar refund added back to the card use for the service. Thank you James Salyers.
- James Salyers
Thank you James for taking the time to leave us your feedback. We would be more than happy to process that refund back to you and we appreciate you speaking with our management team this morning. Please feel free to reach back out if you have any further questions or concerns.
Columbus, OH
Satisfied with the work, not happy with the $850 price. I could have bought a new 14 foot door for what I was charged.
- Patrick Harsch
Stoutsville, OH
Lashad was great very personable and knew his job .But prices are high.
- Tony Carr
Columbus, OH
Good recognition of the problem. Did not pressure to “up” selling. Very efficient.
- John Grant
Lancaster, OH
service was on time and professionally done . Tech was very helpful. The total cost seemed a bit high for replacement of torsion spring and set of cables for single door.
- Bill Rice
Columbus, OH
From the online chat to the finished product everything was great. The technician was very good with his communication & the service that he performed.
- Fred Johnson
Columbus, OH
EN was great, worked with me on price, done in less than 15 min. And very friendly and knowledgeable
- Susette Granes
Newark, OH
Living in Newark, was surprised they came within 3 hours after I called. Tim T. was very pleasant, courteous, efficient and wore a mask the whole time, as opposed to other service people in recent months. He gave us several options to choose from, The only drawback was that he was such a good salesman, a simple spring replacement was upgraded to be pricier than what we planned, but it was our choice.
- Ray Thacker
Service Provided:
Product:
Technicians: Tim Jr
Grove City, OH
Had a broken spring. Precision was able to come out within 3 hours to fix it. Other components were sold to me and replaced also. I was not aware they were needed but trusted the technician's explanation. It was expensive but with the 7 year warranty, I should be worry free.
- John
Westerville, OH
After an evening call to their 24/7 service line , they were out to my house next morning. Jason was pleasant, very knowledgeable, explained what was needed and gave me 3 different options for repair. He had all the needed supplies and was done in little more than 90 min.They may be on the high end price wise for repairs done ,based on my quick research before service, {i'm om a fixed income}but the quick response and their policy on warranty made up for it. The quick service avoided stress of calling several companies and possibly not being able to get my car out of garage in an emergency. Sometimes you pay a little more for great customer service.
- Nancy Stockwell
Pickerington, OH
I was looking for someone close to my home. I called to have a broken spring replaced, knowing I would replace both of them. I didn’t expect the cost (Sticker Shock) but we elected to have the repair done anyway.
- Bill Burton
Hilliard, OH
To be honest I am still not very pleased with the price of the spring replacement which almost came close to the total price of the overall door replacement that I made seven years ago, spring inclusive from another company. I will say that the service job performed was outstanding and the technician really did a great job explaining all that needed done. it is nice that the replacement has a seven year parts and labor warranty and was great to have the job completed the very next day after I called in the evening. I just feel the price of one thousand dollars is way too high to pay for a spring replacement and more than likely will shop around for estimates the next time as I have never paid this much in the past before but perhaps the costs have risen this much with all companies. This is my first time using this company.
- Joe Laskowski
Westerville, OH
My device technician was very courteous and professional. However, the pricing is very high. Unfortunately, I did not check with other companies before making my choice. But I would warn others that they should do what I didn't do.
- P. Bell
Product:
Powell, OH
Service techs (Dave and Dave) were excellent. Got here early on a Saturday, gave multiple repair options and zero pressure. Replaced two springs, bearings, and a few brackets and door works great! My only complaint is the price - I went with the lowest price option and it was $1200…seems pricey for two hours of work using basic parts. Two average springs for $300 each? 4 hinges at $25 each (I can buy these at Wal Mart for about $6/each)? End bearing plates - 2 at $120 each? I guess I was thinking it would be around half of that but next time I will get a second opinion. My suggestion would be to use this company if you need quick service but if you have the time explore other options.
- Brian
(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439(614) 441-9758
(614) 441-9758(937) 552-5973
(937) 552-5973(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439Office: (614) 965-6565
219 Cemetery Rd
Canal Winchester, OH 43110
Office: (614) 259-8928
5992 Westerville Rd
Suite A
Westerville, OH 43081
License
License #52-748230
Precision Garage Door came to our rescue! While we knew the spring broke on the garage door Friday night, we thought we'd be able to manually lift it on Saturday. So when the prior garage door repair company we called didn't get back with us - and we found out we couldn't life the door Saturday morning, I looked for another answer in a panic. Precision was the first company to show up when I Googled garage door repair. I saw 24/7 hours and same day service and called right away. We were given a repair window of 12-4 when I called in at 11 AM. While I wish the repair could have been immediate, when they showed up within 2 hours (at 1 PM), I was quite pleased. The tech looked over the situation, gave me some options on the spring and other fixes/maintenance needed - and had everything with them to do the work when I authorized all services. They were done within the 1.5 hour gestimate they provided and it came time to pay. I have no idea if the pricing is competitive as I didn't have the luxury of getting 3 estimates. I had to cancel one appointment when my car was held hostage by the garage door, I only hoped to set it free in time for the other plans I had that day. The Precision workers were wonderful - efficient, professional and nice to speak to. I highly recommend you give them a call - especially if you're in a pinch. As a follow up - the other company finally returned our call after we'd made the appointment with Precision. As it turns out - they would not have been able to get to us same day. Needless to say, I won't be calling on that company again!
- Liz Anderson