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about Precision Garage Door
Precision Garage Door of Columbus Ohiohas received 102 reviews, averaging 4.02 Stars:
Columbus, OH
Columbus, OH
The technician couldn't have been nicer.he really knew what he was doing
- Christine Meade
Powell, OH
Easy fix. Happy with the service we received.
- Thomas Helmrath
Carroll, OH
I thought the service charge was pricey. However the technician Lake was awesome. He was on time, explained the process and serviced the door quickly.
- Ernie Blue
Columbus, OH
Tech Dustin K's other excellent reviews are absolutey without question. Most helpful for me was his clear descritpion of needed repairs, inculding actually showing me the defective parts needing replacement. An employee's excellence is only possible if management's focus on the bottom line includes the importance of true customer satisfaction. Rapp/Precision is not the least expensive garage door service provider, but "you get what you pay for" truly applies.
- William Handin
Columbus, OH
Everything was great, the tech took the door off and installed all new supports and the door and was only here about three hours. When I inspected the door and pay for the service, I was informed the tech let someone take the old door. I was charge 100 dollars to dispose of the old door and don't think it fair practice to charge me something that was not completed. I would like a 100 dollar refund added back to the card use for the service. Thank you James Salyers.
- James Salyers
Thank you James for taking the time to leave us your feedback. We would be more than happy to process that refund back to you and we appreciate you speaking with our management team this morning. Please feel free to reach back out if you have any further questions or concerns.
Columbus, OH
Satisfied with the work, not happy with the $850 price. I could have bought a new 14 foot door for what I was charged.
- Patrick Harsch
Stoutsville, OH
Lashad was great very personable and knew his job .But prices are high.
- Tony Carr
Columbus, OH
Good recognition of the problem. Did not pressure to “up” selling. Very efficient.
- John Grant
Lancaster, OH
service was on time and professionally done . Tech was very helpful. The total cost seemed a bit high for replacement of torsion spring and set of cables for single door.
- Bill Rice
Columbus, OH
From the online chat to the finished product everything was great. The technician was very good with his communication & the service that he performed.
- Fred Johnson
Columbus, OH
EN was great, worked with me on price, done in less than 15 min. And very friendly and knowledgeable
- Susette Granes
Newark, OH
Living in Newark, was surprised they came within 3 hours after I called. Tim T. was very pleasant, courteous, efficient and wore a mask the whole time, as opposed to other service people in recent months. He gave us several options to choose from, The only drawback was that he was such a good salesman, a simple spring replacement was upgraded to be pricier than what we planned, but it was our choice.
- Ray Thacker
Service Provided:
Product:
Technicians: Tim Jr
Grove City, OH
Had a broken spring. Precision was able to come out within 3 hours to fix it. Other components were sold to me and replaced also. I was not aware they were needed but trusted the technician's explanation. It was expensive but with the 7 year warranty, I should be worry free.
- John
Westerville, OH
After an evening call to their 24/7 service line , they were out to my house next morning. Jason was pleasant, very knowledgeable, explained what was needed and gave me 3 different options for repair. He had all the needed supplies and was done in little more than 90 min.They may be on the high end price wise for repairs done ,based on my quick research before service, {i'm om a fixed income}but the quick response and their policy on warranty made up for it. The quick service avoided stress of calling several companies and possibly not being able to get my car out of garage in an emergency. Sometimes you pay a little more for great customer service.
- Nancy Stockwell
Pickerington, OH
I was looking for someone close to my home. I called to have a broken spring replaced, knowing I would replace both of them. I didn’t expect the cost (Sticker Shock) but we elected to have the repair done anyway.
- Bill Burton
Hilliard, OH
To be honest I am still not very pleased with the price of the spring replacement which almost came close to the total price of the overall door replacement that I made seven years ago, spring inclusive from another company. I will say that the service job performed was outstanding and the technician really did a great job explaining all that needed done. it is nice that the replacement has a seven year parts and labor warranty and was great to have the job completed the very next day after I called in the evening. I just feel the price of one thousand dollars is way too high to pay for a spring replacement and more than likely will shop around for estimates the next time as I have never paid this much in the past before but perhaps the costs have risen this much with all companies. This is my first time using this company.
- Joe Laskowski
Westerville, OH
My device technician was very courteous and professional. However, the pricing is very high. Unfortunately, I did not check with other companies before making my choice. But I would warn others that they should do what I didn't do.
- P. Bell
Product:
Powell, OH
Service techs (Dave and Dave) were excellent. Got here early on a Saturday, gave multiple repair options and zero pressure. Replaced two springs, bearings, and a few brackets and door works great! My only complaint is the price - I went with the lowest price option and it was $1200…seems pricey for two hours of work using basic parts. Two average springs for $300 each? 4 hinges at $25 each (I can buy these at Wal Mart for about $6/each)? End bearing plates - 2 at $120 each? I guess I was thinking it would be around half of that but next time I will get a second opinion. My suggestion would be to use this company if you need quick service but if you have the time explore other options.
- Brian
Columbus, OH
Checking on Google, the first company that I saw, after check your reviews, I had good feeling. And I wasn’t wrong, Dustin was so detailed, checking the minimum detail and finally found and solve the problem
- Erwin Letellier
Columbus, OH
I saw your ad online and you’re high rating so we called you based on your website
- Dan Orourke
Dublin, OH
One of our door springs broken trapping a car inside. I called at 9:30PM - tech was there at 11:45AM the next day for a promised 12-4PM repair window. Tom the technician was very friendly and got our broken spring fixed quickly. I would have Tom back any time. Probably a little more expensive than I would have thought (that is why only 4 out of 5 stars), but overall a very smooth process with good people.
- Dave Martz
Westerville, OH
quick response time. Tech explained repair options. My only complaint is the cost. I felt a little on the high side. got new opener, door springs and rollers a nd outside keypad.
- doearc
Columbus, OH
Same day service. Matt was awesome. Work was exceptional. Just thought a little expensive for what I had done. I would use and refer them .
- Keith Mckenzie
Columbus, OH
Tech was super nice my door is actually working better than it has since I've lived at my residence.
- Phil Savage
Columbus, OH
It has been about 10 years since I needed a garage door company, but I reached out based on a Google search and some clients reviews. Overall, I'm very satisfied with the work. Your techs gave me pricing options and completed the work. I think your quote was a little high. I also want to recommend a quick call or text from the techs if they are running late. I would recommend your service to my friends.
- Bruce Cadwallader-homeowner
Grove City, OH
My invoice says total invoice & total payment is $915.87. My credit card receipt is for $964.07. I realized there was a discrepancy at the time but assumed it was sales tax. However, the amount is not correct if that is the case. Why doesn’t the invoice show sales tax? Was I overcharged? Also, your initial appt confirmation said En W was my service technician. Derrick called & showed up. His picture was not in your original email. It was disconcerting but since he drove a Precision truck & had a Precision shirt, I had to assume he was legit. He was a little too polite, it made me uncomfortable. Linda Williams
- Linda Williams
Thank you Linda for taking the time to leave us your feedback. We are precision apologize about that error in regards to the payment and we appreciate you giving us the opportunity to fix that for you. Any further questions or concerns please feel free to reach out to our management team directly.
Hilliard, OH
Great service and friendly service person who knew what the problem was right away.
- Mike Murray
Grove City, OH
A couple of weeks ago, I returned home from working late, to discover that my garage door would not raise. That in itself was not that big of a problem. It just meant that I would have to leave the car outside for the night. However what was problematic was that my wife would not be able to get her car out of the garage the next morning to leave for work. I promptly called Precision. I was told that they could have someone at my house between 8 & 10 the next morning. It was crucial that they would arrive early enough to allow my wife time to get to work by 9:00. Thankfully our repairman Kayne S. showed up at 8:00, and made it possible for my wife to exit the garage in plenty of time to make it to her job. Kayne was cordial, polite & professional and explained what had gone wrong with our door. He showed payment options and offered helpful suggestions and advice for future reference.
- Chet Holland
Dublin, OH
Walker helped to get my garage door back up and running as well as perform some much needed maintenance to ensure the system continues to run smoothly and safely.
- Kyle Findley
(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439(614) 441-9758
(614) 441-9758(937) 552-5973
(937) 552-5973(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439Office: (614) 965-6565
219 Cemetery Rd
Canal Winchester, OH 43110
Office: (614) 259-8928
5992 Westerville Rd
Suite A
Westerville, OH 43081
License
License #52-748230
The technician was highly qualified. Did an excellent job. Pricing for general tune-up was rather on the high side.
- Vincent Sharma