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Read what people are saying
about Precision Garage Door

Precision Garage Door of Columbus Ohio
has received 102 reviews, averaging 4.02 Stars:
1 2 3 4 5
Review:

The technician was highly qualified. Did an excellent job. Pricing for general tune-up was rather on the high side.

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Service Provided:
Garage Door Repair

Review:

The technician couldn't have been nicer.he really knew what he was doing

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Tim Jr Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Tim Jr
Review:

Easy fix. Happy with the service we received.

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Jason O Service Provided:
Garage Door Opener Repair

Technicians: Jason O
Review:

I thought the service charge was pricey. However the technician Lake was awesome. He was on time, explained the process and serviced the door quickly.

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Service Provided:
Broken Garage Door Spring Repair

Review:

Tech Dustin K's other excellent reviews are absolutey without question. Most helpful for me was his clear descritpion of needed repairs, inculding actually showing me the defective parts needing replacement. An employee's excellence is only possible if management's focus on the bottom line includes the importance of true customer satisfaction. Rapp/Precision is not the least expensive garage door service provider, but "you get what you pay for" truly applies.

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Dustin K Service Provided:
Broken Garage Door Spring Repair

Technicians: Dustin K
Review:

Everything was great, the tech took the door off and installed all new supports and the door and was only here about three hours. When I inspected the door and pay for the service, I was informed the tech let someone take the old door. I was charge 100 dollars to dispose of the old door and don't think it fair practice to charge me something that was not completed. I would like a 100 dollar refund added back to the card use for the service. Thank you James Salyers.

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A Response from: Jim Rapp

Thank you James for taking the time to leave us your feedback. We would be more than happy to process that refund back to you and we appreciate you speaking with our management team this morning. Please feel free to reach back out if you have any further questions or concerns.

Alana M Service Provided:
Install Garage Doors

Product:
Garage Doors

Estimators: Alana M
Review:

Satisfied with the work, not happy with the $850 price. I could have bought a new 14 foot door for what I was charged.

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Walker F Service Provided:
Garage Door Repair

Technicians: Walker F
Review:

Lashad was great very personable and knew his job .But prices are high.

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Service Provided:
Broken Garage Door Spring Repair

Review:

Good recognition of the problem. Did not pressure to “up” selling. Very efficient.

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Tom P Service Provided:
Garage Door Opener Repair

Technicians: Tom P
Review:

service was on time and professionally done . Tech was very helpful. The total cost seemed a bit high for replacement of torsion spring and set of cables for single door.

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Dustin K Service Provided:
Broken Garage Door Spring Repair

Technicians: Dustin K
Review:

From the online chat to the finished product everything was great. The technician was very good with his communication & the service that he performed.

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Walker F Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Walker F
Review:

EN was great, worked with me on price, done in less than 15 min. And very friendly and knowledgeable

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En W Service Provided:
Garage Door Repair

Technicians: En W
Review:

Living in Newark, was surprised they came within 3 hours after I called. Tim T. was very pleasant, courteous, efficient and wore a mask the whole time, as opposed to other service people in recent months. He gave us several options to choose from, The only drawback was that he was such a good salesman, a simple spring replacement was upgraded to be pricier than what we planned, but it was our choice.

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Tim Jr Service Provided:
Broken Garage Door Spring Repair

Product:
Belt Drive Garage Door Opener

Technicians: Tim Jr
Review:

Had a broken spring. Precision was able to come out within 3 hours to fix it. Other components were sold to me and replaced also. I was not aware they were needed but trusted the technician's explanation. It was expensive but with the 7 year warranty, I should be worry free.

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Derek M Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Derek M
Review:

After an evening call to their 24/7 service line , they were out to my house next morning. Jason was pleasant, very knowledgeable, explained what was needed and gave me 3 different options for repair. He had all the needed supplies and was done in little more than 90 min.They may be on the high end price wise for repairs done ,based on my quick research before service, {i'm om a fixed income}but the quick response and their policy on warranty made up for it. The quick service avoided stress of calling several companies and possibly not being able to get my car out of garage in an emergency. Sometimes you pay a little more for great customer service.

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Jason O Service Provided:
Garage Door Repair

Technicians: Jason O
Review:

I was looking for someone close to my home. I called to have a broken spring replaced, knowing I would replace both of them. I didn’t expect the cost (Sticker Shock) but we elected to have the repair done anyway.

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David C Service Provided:
Broken Garage Door Spring Repair

Technicians: David C
Review:

To be honest I am still not very pleased with the price of the spring replacement which almost came close to the total price of the overall door replacement that I made seven years ago, spring inclusive from another company. I will say that the service job performed was outstanding and the technician really did a great job explaining all that needed done. it is nice that the replacement has a seven year parts and labor warranty and was great to have the job completed the very next day after I called in the evening. I just feel the price of one thousand dollars is way too high to pay for a spring replacement and more than likely will shop around for estimates the next time as I have never paid this much in the past before but perhaps the costs have risen this much with all companies. This is my first time using this company.

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David C Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: David C
Review:

My device technician was very courteous and professional. However, the pricing is very high. Unfortunately, I did not check with other companies before making my choice. But I would warn others that they should do what I didn't do.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Service techs (Dave and Dave) were excellent. Got here early on a Saturday, gave multiple repair options and zero pressure. Replaced two springs, bearings, and a few brackets and door works great! My only complaint is the price - I went with the lowest price option and it was $1200…seems pricey for two hours of work using basic parts. Two average springs for $300 each? 4 hinges at $25 each (I can buy these at Wal Mart for about $6/each)? End bearing plates - 2 at $120 each? I guess I was thinking it would be around half of that but next time I will get a second opinion. My suggestion would be to use this company if you need quick service but if you have the time explore other options.

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David C Service Provided:
Garage Door Repair

Product:
Springs

Technicians: David C
Review:

Checking on Google, the first company that I saw, after check your reviews, I had good feeling. And I wasn’t wrong, Dustin was so detailed, checking the minimum detail and finally found and solve the problem

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Dustin K Service Provided:
Garage Door Opener Repair

Technicians: Dustin K
Review:

I saw your ad online and you’re high rating so we called you based on your website

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Dmitri S Service Provided:
Garage Door Opener Repair

Technicians: Dmitri S
Review:

One of our door springs broken trapping a car inside. I called at 9:30PM - tech was there at 11:45AM the next day for a promised 12-4PM repair window. Tom the technician was very friendly and got our broken spring fixed quickly. I would have Tom back any time. Probably a little more expensive than I would have thought (that is why only 4 out of 5 stars), but overall a very smooth process with good people.

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Tom P Service Provided:
Garage Door Repair

Product:
Springs

Technicians: Tom P
Review:

quick response time. Tech explained repair options. My only complaint is the cost. I felt a little on the high side. got new opener, door springs and rollers a nd outside keypad.

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Gary L Service Provided:
Garage Door Opener Install

Product:
Springs

Technicians: Gary L
Review:

Same day service. Matt was awesome. Work was exceptional. Just thought a little expensive for what I had done. I would use and refer them .

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Matt E Service Provided:
Garage Door Opener Repair

Technicians: Matt E
Review:

Tech was super nice my door is actually working better than it has since I've lived at my residence.

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David C Service Provided:
Garage Door Repair

Product:
Springs

Technicians: David C
Review:

It has been about 10 years since I needed a garage door company, but I reached out based on a Google search and some clients reviews. Overall, I'm very satisfied with the work. Your techs gave me pricing options and completed the work. I think your quote was a little high. I also want to recommend a quick call or text from the techs if they are running late. I would recommend your service to my friends.

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Matt E Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Matt E
Review:

My invoice says total invoice & total payment is $915.87. My credit card receipt is for $964.07. I realized there was a discrepancy at the time but assumed it was sales tax. However, the amount is not correct if that is the case. Why doesn’t the invoice show sales tax? Was I overcharged? Also, your initial appt confirmation said En W was my service technician. Derrick called & showed up. His picture was not in your original email. It was disconcerting but since he drove a Precision truck & had a Precision shirt, I had to assume he was legit. He was a little too polite, it made me uncomfortable. Linda Williams

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A Response from: Jim Rapp

Thank you Linda for taking the time to leave us your feedback. We are precision apologize about that error in regards to the payment and we appreciate you giving us the opportunity to fix that for you. Any further questions or concerns please feel free to reach out to our management team directly.

Derek M Service Provided:
Garage Door Repair

Technicians: Derek M
Review:

Great service and friendly service person who knew what the problem was right away.

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Tom P Service Provided:
Garage Door Repair

Technicians: Tom P
Review:

A couple of weeks ago, I returned home from working late, to discover that my garage door would not raise. That in itself was not that big of a problem. It just meant that I would have to leave the car outside for the night. However what was problematic was that my wife would not be able to get her car out of the garage the next morning to leave for work. I promptly called Precision. I was told that they could have someone at my house between 8 & 10 the next morning. It was crucial that they would arrive early enough to allow my wife time to get to work by 9:00. Thankfully our repairman Kayne S. showed up at 8:00, and made it possible for my wife to exit the garage in plenty of time to make it to her job. Kayne was cordial, polite & professional and explained what had gone wrong with our door. He showed payment options and offered helpful suggestions and advice for future reference.

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Kayne S Service Provided:
Broken Garage Door Spring Repair

Technicians: Kayne S
Review:

Walker helped to get my garage door back up and running as well as perform some much needed maintenance to ensure the system continues to run smoothly and safely.

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Walker F Service Provided:
Garage Door Repair

Technicians: Walker F
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Columbus Area

(614) 441-9758

(614) 441-9758
Westerville Area

(614) 423-4177

(614) 423-4177
Reynoldsburg | Gahanna Area

(614) 441-9758

(614) 441-9758
Dublin Area

(614) 423-4177

(614) 423-4177
Newark | Buckeye Lake Area

(740) 527-0151

(740) 527-0151
Delaware Area

(740) 513-2686

(740) 513-2686
Johnstown Area

(740) 919-6439

(740) 919-6439
Grove City Area

(614) 441-9758

(614) 441-9758
Marysville Area

(937) 552-5973

(937) 552-5973
Lancaster Area

(740) 527-0151

(740) 527-0151
Washington Court House Area

(740) 513-2686

(740) 513-2686
Circleville Area

(740) 919-6439

(740) 919-6439
Precision Garage Door of Columbus
Office: (614) 294-5190
1111 Stimmel Rd
Columbus, OH 43223
Precision Garage Door of Canal Winchester
Office: (614) 965-6565
219 Cemetery Rd
Canal Winchester, OH 43110
Precision Garage Door of Westerville
Office: (614) 259-8928
5992 Westerville Rd
Suite A

Westerville, OH 43081
Precision Garage Door of Hilliard
Office: (614) 664-6070
5060 Cemetery Rd
Hilliard, OH 43026

License

License #
52-748230