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Great Service .

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My garage door would not close tonight. I called, and in less than an hour a technician arrived at my house. He did an excellent job of repairing my garage. With the Coronavirus pandemic, I was worried that nobody would be able to come out and repair my garage. Thank you for the excellent work!!!

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Returned message for service in a timely manner. The estimate was affordable. The technician, Dustin was professional and completed the repair quickly.

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Your technician ( Tom Palmer) did a outstanding job. Would recommend him and your company to anyone. Thank you

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I called Precision after finding a broken torsion spring and also because I suspected that the 18 year old door opener had kicked the bucket. My appointment was set and kept the same day. Tom Palmer was the technician who repaired the door and installed a new door opener. He answered all my questions thoroughly, gave me a clear cost estimate and got right to work after I gave the OK to proceed. Less than three hours later I had a perfectly functioning garage door. Tom explained how to operate things correctly and took away all the replaced materials. It's nice to find someone and a company that deserves a five star rating. In my case they earned it. Thanks.

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Techniction was knowledgeable and helpful with options. They came out the same day and looked over everything. Great job.

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Emily quoted me $64-$118 per torsion spring, installed (listen to your recorded call), no service fee if work was done. I repeated torsion springs a few times & wrote it all down. She also said the tech would give me the actual quote for everything needed, but $118 was the most for a torsion spring. Very surprised when it was $180 per torsion spring (w/discount).. I advised what Emily said, but was told that is for the regular springs on side & she must have thought I meant those. I made sure Emily knew it was torsion springs on top, I specifically asked several times. She checked again & said yes, the torsion springs on top. So 2 torsion springs and 3 bearings was $559.00, that was with $100 discount. Not even the best coated torsion springs, just the basic. I feel Emily deceived me. The tech was nice & knew what he was doing. Your people that make appointments should give actual prices when asked. I was caught off guard. Needed new rollers too but it would have costs $900. Given 3 stars because Emily was deceptive. People want to know ahead of time, an estimate. Imagine if I had been elderly & on a fixed income. Please train your phone staff to be more transparent.

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Your representative, Dustin, was on time, polite and knowledgeable. He explained the cost, performed the work , tested the door and cleaned up the job site.

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I called your company yesterday as my garage door opener was acting erratic. I immediately was given an appointment and Tom came out. He was technically excellent and diagnosed the problem. I cannot say enough good things about your company. I would never call anyone else. Keep up the good work. You have one very happy customer!!

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The yellow pages indicated repair would be soon - and we had two cars imprisoned inside. Someone came within two hours. (Our troubleshooting had produced no results.) Sorry, we have no paperwork so I can't tell you all that was done - more than springs. We now have a van where the tech couldn't program in the new opener information and AN OUTDOOR KEYPAD THAT DOESN'T RESPOND TO THE NUMBERS WE HAD PROGRAMED IN and no "clicker" for inside use. He did work efficiently and explained things as he went. Now to get our credit card accepted. Mary Anne

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Your company was the first to respond to Home Advisor's inquiry. Your employee, Mike, was professional, explained the problems my garage door had and quoted the related costs. My garage door is over 10 years old, and I was alerted there were problems by the way the door operated. I am very satisfied with the service I received.

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It was time to replace my 28 yr old opener when I got tired of shaking my car remote to get it to work. Since Precision did a great job on replacing my garage door a few yrs ago, I decided to contact them again. My appt time was 8am-10am Thursday 2/13 and I received a phone call at 0745 informing me they were on their way. Bob and Tom arrived shortly thereafter on this cold and snowing day. They showed me all my options with prices and even offered to try to find a car remote for my old one. After answering all my questions I chose the new one I wanted. They got to work, installed the new one and went over all the features and how to use it. Bob also shoveled my driveway and sidewalks!! I could've asked for a better team or experience and I wouldn't hesitate to recommend or call this company again. In this day and age it's hard to find a company like this. Thanks again for a job well done.

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Tom did a great job!

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I chose precision because of your Google info. I received excellent service from Dustin he was courteous and we'll inform. He explained everything and gave me options for the repairs.

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This has nothing to do with the service guy cuz he was nice but he basically said I can't fix the spring on this system so I can convert it to another system for a fortune. Nothing on the website told me that they wouldn't be able to fix my problem yet I am supposed to pay them 55 bucks anyway. Seems like a racket to me.

Hi Chris, I am sorry to hear about you experience with our company. We aim to please every customer, but, we have obviously missed the mark this time. While speaking to you on the phone I told you that I could not speak to any other companies’ parts or pricing. I can only speak on the quality our parts. The industry standard for springs is to use 10,000 life cycle springs. We use 30,000 and 50,000 life cycle springs. Some companies will also use 1 spring on a double door when it is safer and recommended to use 2 springs. I am not saying either of these is the case just telling you what I have seen in the past. You did not want to discuss this on the phone so I will not talk too much about that. Also, as I told you on the phone, I am voiding the check you wrote us and sending it back to you. As a small business that has been in Columbus for almost 20 years we take customer satisfaction very serious. I am happy that you were able to find a company to execute this repair for you and get your garage back up and running.

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We received excellent service. We got the overhaul package. There was a very slight opening when we closed the door and Tim came right back and made the adjustments needed for the door to close completely.

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David came on a very cold Sunday morning to look at our garage door that had come off the tracks and the lower panel was bent. He quickly told us that the same door was not available and we would need to replace all three garage doors. Earlier my son-in-law had removed the bottom panel and was attempting to straighten it with some success. David helped him straighten it out and reassemble the door. He replaced the rollers and cables. Door looks great. My son-in-law commented that he enjoyed working with David.

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Will use this company in the future very professional very knowledgeable very good work for the money

Thank you for the great review, we are pleased we were able to assist you in repairing your garage door,

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I have used this company before for service and appreciated their professional staff and prompt response. Dustin was very helpful he checked everything and discussed options. I will be calling you again to install a new garage door opener when this one stops funtioning.

We are happy that Dustin was able to do a full inspection on your garage door as well as repair it for you.

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Technician Tim arrived when promised, provided fast service, in a professional manner. The online chat feature to schedule the appointment was especially efficient. Thank you Precision team!

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Called at 1:30 and the door was fixed by 3:30. Tom was great and I will be using Precision Door Service from now on!

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Tech showed up early, listened to our concerns and addressed them. Completed repairs in very timely fashion and presented alternatives for longer term care of door - highlighting potential issues to be aware of.

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I found your number in the yellow pages, it meant so much that we could talk to a person instead of machine. It was 6:00 am and my husband was on his way to work. The technician was here by 9:15 am and was so kind and very knowledgeable. I would definitely recommend your company to anyone who need help with a garage door. We do live in a condo community and there might be someone who would need your service.

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I am well pleased with my new garage door and the service that I received from Precision.. Alex is a very nice young man, polite and caring and very dedicated to his work ethics. The lady who answers the phone was also very nice and did all she could to meet my needs. I was upset and concerned because my garage had been badly damaged by an intruder and they went beyond the call of duty to get my door replaced. i will recommend your company to anyone who needs this type of service.

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Dustin arrived on time and was very knowledgable about our garage door system. He helped me understand several aspects of our opener's operation and maintenance. Great Guy

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The best and most polite repairman I have ever had and very fast.... great job!!!!!

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Precision answered the call promptly and arranged for a service representative to visit that day. This service visit was actually before the arranged time but they called ahead to ensure that that was ok. My problem was quickly identified and corrected in a pleasant manner. I will remember Precision for future calls and share with friends as well.

I am pleased to hear that we were able to get you service for the same day on your garage door.

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Well, they fixed a door problem....The arrangements were all very nice and in a good business manner.

I am happy to hear that you found the services at Precision door to be helpful when your garage door was in need of repair,

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Just wanted to say thank you for your quick follow up and repair to my garage door. Tom was excellent - very knowledgeable and he repaired my garage door quickly. Customer service and follow through is so important in today's climate and Precision checked all of the boxes. I will highly recommend you to my friends. Thank you Dave R (Columbus)

Thank you for the great review! I am pleased to hear that Precision Door was able to help you with the repair you needed on your garage door.

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Very knowledgeable technician replaced springs and coils put in new rollers. There was not much room to work and the tech was understandinging and was happy we were able to clear some room for him. After the job was done you could not tell he was there, I believe leaving a clean job site directly results in the quality of work performed. Thanks precision garage door