WITH 3,886 REVIEWS
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Average: 4.90 stars
Tom P's Bio:
My name is Tom Palmer. I've lived in Grove City all of my life. I have a 19 year old son and a 15 year old daughter. I have previously worked in the residential construction business. In my spare time, I enjoy spending time with my family, going to the beach and working on anything from dirtbikes and motorcycles, to race cars and trucks.
I cannot say enough about your company and Tom the technician The company took excellent care of me. Please recognize Tom he was amazing. I will never forget how Precision is. Just Excellent
- Debbie Goldstein
Thank you for this wonderful feedback, Debbie! We will definitely be passing this on to Tom and his managers!
Technicians: Tom P
I was very pleased to have Precision work on the noise of the garage door opening. Tom Palmer, the technician, was very good and knew what he was doing. For some reason, the door still makes a loud noise when the door is opened. It sounds like a knocking noise on one side when the door goes up---not when it comes down. I will call Tomorrow and set up another appointment to have it checked again. We had a new motor put in in June of 2o21Tom Palmer came on 9-12-2023 to check the noise and take care of the noise. I am happy with Precision's technician's work and attitude.
- Richard Graf
Thank you for the five star review, Richard! We look forward to having Tom back out to fix this issue today, and we greatly appreciate the trust you have placed in our company over the years!
Arrived on time within 10 mins from his call. Very personal and did a great job and reviewed all things with me. And asked if I had any questions . Professional ????
- Dwight Taylor
Thank you, Dwight, for the 5-star review! We are so happy we could be there right when you needed us!
Tom Palmer was excellent. He explained how he was going to do the repair and everything worked out well. I asked him about new door replacement and we went over many options. We considering new doors in the near future and your company is right now our first choice.
- Tom Hagen
It was something minor with our opener, and it took Tom seconds to spot the problem. He explained everything, and answered all my questions. He was a true professional, and a credit to your company. I was very happy with your prompt response to my call, and with Tom. I have, and will continue to recommend your company to anyone who asks. Thank you!!
- Richard Reece
After hitting the garage door frame with my rearview mirror last week (oops!), our opener stopped working this morning. I called Precision Door Service after several other companies that said they couldn't get someone out to take a look today. Tom Palmer showed up earlier than expected, was knowledgeable and friendly, and got my door working better than before in under an hour! Thank you so much. We are customer for life!
- Jamille Jones
Tom was great he installed my garage opener. always have great costumer service with a smile gives you well understanding about product. five stars services
- Larry Fraley
Lewis Center, OH
Tom was excellant
- George Brochu
Mike our tech arrived within the time window. He was knowledgeable about the problem and made the adjustment on the door travel.
- John League
I have been using and recommending Precision Garage Door of Columbus for years. I had a service call today with Tom Palmer and everything was as I've been accustomed to.He was prompt and did a great job. Besides being efficient he was very personable and explained everything.
- Dennis Turner
Technicians: Tom P
This is our 2nd/3rd house with a Precision Garage door. They did the sale/install/service on our two new garage doors in 2021/2022. Due to our builder not seeming to understand that 'flatwork' concrete under garage door is to be......flat :)..... it had a 1" bow/peak in middle. Precision adjusted the then new GD a few times and then installed an extra thick/large gasket at bottom to make it weather tight. Now, a year later, I finally had the concrete cut out and re poured to actually be flat but then needed the garage door to come down more/seal. Guy came out today was awesome, personable and adjusted it quickly but then also took the time to chat me through a few other things to keep my eye on. We were lucky to find Precision.
- Dave D.
Tom was very professional, knows his job and responded to all of my questions.
- Brent Devore
We were very pleased with the responsiveness and service we received. Tom P., our technician, was extremely friendly and was honest and transparent with options and pricing for a much-needed opener replacement. Excellent customer service throughout the process. Thanks!
- Larry Werline
My wife called me at work after they left and said, Tom, our technician was very nice and explained everything to her.
- John & stacey Banzhof
Thank you for the 5-star review! We are so happy we could help!
Tom just left my house and was the nicest guy. Seriously, I couldn’t have asked for better service or company on a quiet day. He made our door work amazingly and was educating me on things to think about as the door ages. Answered questions and was just all around super helpful and knew exactly what to do. I’ll for sure use you all again.
Thank you so much for the glowing review, Kelly! We are so glad that Tom could help out and leave such a good impression. We look forward to working with you again in the future!
Canal Winchester, OH
I called for service and was sheduled within 2 hours. Tom came over and took care of me. He explained what I needed and gave me pricing options. He was friendly and efficient. Although I hope not to need your services again, if I do, you will be my first call.
- Ken Higdon
Tom A. Palmer was my Technician, I needed a new garage door opener, he explain the differences in the opener models and answered my numerous questions. I new my garage door had a broken hinge that needed replaced, he pointed out two other hinges that had stress cracks in them, so I had those replaced also. He inspected the garage door and installed the new opener, and programed the two remotes & outside keyless pad. Very happy with the work that Tom did, and would recommend Tom & Precision for your garage door/opener needs.
- Steve Hahn
Technicians: Tom P
Tom, who repaired my door, was fabulous - a great representative for your company
- Pat M
This was our first time using Precision and it definitely won't be the last. Our technician was on time, friendly and explained everything about the new opener. He even gave us some pointers on 'oiling' the hinges when the door starts to squeak.
- Sharon S
Tom did a great job. He was able to get to our home the same day. He did an excellent job explaining what the problem was and what needed to be done to fix it. He was very personable and very professional.
- Jay Cowgill
Technicians: Tom P
I was not happy with the garage door opener they installed. I told sales guy that we wanted one that would tell us when the door was opened or closed and Wifi. They did a great job installing the new door but the insulation of the opener and how it works not good at all
- Richard Kennington
Richard, Thank you for speaking with our office manager Chelsea today. We strive on 100% customer satisfaction we will have a technician out to the property on Friday to get this issue resolved and hopefully earn a full 5 star rating from you. If you have any further questions or concerns please don't hesitate to reach out to Chelsea directly at 614-372-5665.
Technicians: Tom P
Always a great company to deal with.
- Jerry Buty
Jim was prompt, explained options thoroughly, and finished the job in a timely manner. He was very courteous and pleasant to work with.
- Cheryl Kelly
Grove City, OH
The experience with this company was very pleasant. The representative who made the arrangements for a service technician to come to my home was very informative. A call was received prior to the technician coming. The technician was friendly and knowledgeable. He was quick and efficient. I would highly recommend this company.
- Betty Spradlin
Yes to all of your questions. My wife and I were very pleased and will recomend your service to all. Thank you for your quick responds.
- John Warnock
Amazed he could get here in this weather. He got all repairs to the door done,but the belt on the motor is not available, so the job will be finished Monday. Some suppliers were closed, so that explains the lack of availability. I would recommend this company highly.
- Stanley Ross
Technicians: Tom P
The serviceman’s was prompt and arrived exactly when he said he would. Very courteous and had the door operating like new in no time. He was very pleasant and respectful. Very nice to have someone that professional. Thank you.
- Debra Bilderback
my experience on monday was great.Tom pointed out the problem,and took care of it in a timely manner.kind and polite attitude and explained what to look for in the future.i would consider anyone who needs a new garage door or repair call Precision doors,a name you can trust.thank you.
- George Moore
Great experience from start to finish. Highly recommend.
- Carol Richardson
Office: (614) 294-5190
1111 Stimmel Rd
Columbus, OH 43223
Office: (614) 965-6565
219 Cemetery Rd
Canal Winchester, OH 43110
Office: (614) 259-8928
5992 Westerville Rd
Westerville, OH 43081
Office: (614) 664-6070
5060 Cemetery Rd
Hilliard, OH 43026