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Derek Mason
Average: 4.94 stars
Derek Mason's Bio:
Derek has lived in Ohio for his entire life and he enjoys spending free time with his family and friends. On his down time Derek enjoys going to sporting events with the kids.
Columbus, OH
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Worthington, OH
Outstanding service and VERY professional company and excellent installation!!! Derek Mason was very knowledgeable, meticulous, thorough, and professional!!
- Larry Seifert
Pataskala, OH
Called around 0900 for service Technician was onsite by 1200 Very thorough inspection Tech advised what had failed and needed replaced also advised other items that could be addressed Tech was very professional and polite Door was repaired and serviced in about 1.5 hours I did feel the replacement parts were a little pricey but I also understand that things cost money and the labor rates must be in the cost. All in all I am pleased with the service
- Bill I
Columbus, OH
Just had Precision come out and Derek did a fantastic job, his demeaner was great, attention to detail and ability to help me understand what was going on. He is good people and I am pleased with the output.
- Nick Mayhill
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Technicians: Derek Mason
Reynoldsburg, OH
The problem with the garage door was fixed. Everything needed was available to the professional. Very friendly. Easy to talk to. I would recommend Precision Garage Door to friends and family. Garage door works great!
- NL Stein
Delaware, OH
Precision Garage Door is the best! They arrived within 2 hours of my call and provided outstanding service. I cannot say enough good things about them!
- Don Commons
Hilliard, OH
Precision sent someone out within the hour. Derek did a fantastic job of reinforcing my garage door that was damaged from the strong winds. I would highly recommend this company. I am new to the area and wasn't sure who to call for what I considered an emergency. I think I chose the right place.
- Linda Borrell
Columbus, OH
Precision Garage Door - 03/25/2026 Thanks to Precision Garage Door for work done on my garage door on 3/25/2026. I called around 11am and technician Derek Mason was at my house at 12:30 pm. Derek fixed the immediate problem (broken spring) and did routine maintenance service on the entire door. Because the door opener was very old and poorly maintained, I purchased a new belt driven door opener. I appreciated the quick response, courtesy, professional, and efficient service. I recommend Precision Garage Door Services .
- Robyn Heard
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Technicians: Derek Mason
Blacklick, OH
Absolutely fantastic service! Decided to use this company after many positive reviews from our neighbors. It was so easy to schedule next day service online- website is very user friendly. Technician called en route and gave accurate arrival time. Technicians Derek and Will were very polite and professional. They explained to us exactly what issues needed to be addressed and what they needed to do. The best part is, all the tools and parts they needed were already on their truck. In less than 3 hours, all work was finished. Before leaving, Derek and Will cleaned up all tools, the old garage parts they replaced and swept out our garage. We will use Precision again if we have any more needs and will recommend to anyone who asks!
- Emily C
Westerville, OH
Couldn’t open my garage door. They came within 3 hrs of my call. Derek was pleasant, diagnosed the problem and installed a new motor for my door. He even put some salt on the driveway because of the ice. I would certainly recommend them.
- Dale Panovich
Pickerington, OH
Courtney was great. Quick fix of the auto door sensors. Didn’t over sell or recommend unnecessary repairs. Very pleased!
- Chris Hickman
Columbus, OH
Derek Mason is a top-notch Service Technician. The problem was diagnosed quickly, and the repair was made in a timely manner. I guess it helps too when the same person who installed the Garage Door Opener was dispatched back for the service. Thank you also to Crystal in the Office, for her help in getting this appointment set up.
- Michael O'Brien
Columbus, OH
Great service. Very friendly and helpful. And always let me know exactly what's needed and clearly outline what's optional to help me manage my costs. It's rare in business today. Good on them!!
- Michael Sandman
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Technicians: Derek Mason
Blacklick, OH
Same day online appointment that was able to come and fix the problems. Compassionate company that stayed late on a Friday night and repaired the keypad and replaced all the hardware supporting the door top to bottom. I highly recommend using this company! My home is certainly better since calling them!
- Joy Todd
Powell, OH
The installer (Derek) was very clear about my options to repair or replace the items which were making all the noise when the garage door was going up and down. I am very happy about my my decisions to correct the problems for the long term and not just a bandaid! I will have Derek repair/replace the old items in the other unit in the second bay of my garage soon! Then all will be matched up,fixed up and ready for another 20 years. Thanks to Derek and Precision! Suzanne Bailey
- Suzanne Bailey
Granville, OH
Very good work and a very nice serviceman.
- David Mccombs
Columbus, OH
A friend recommended Precision when I needed emergency service. Every person at the company was friendly and efficient. Dereck arrived on time near the beginning of the window after a call saying he was on the way. His work was well done and he explained each step to me. He installed a new motor and some needed parts. He was thorough and knowledgeable and friendly. I already plan to recommend the company to a friend. Kudos to Precision.
- Leslie Howard
Centerburg, OH
Quick response. Knowledgeable, Highly recommended
- Ron West
Columbus, OH
I HAVE BEEN A CUSTOMER FOR THREE YEARS AND WHENEVER I HAD AN ISSUE WITH MY GARAGE DOOR, THEY HAD SOMEONE WHO COULD COME THE SAME DAY. THE EMPLOYEE WAS FRIENDLY AND KNOWLEDGEABLE. HE HAD ALL OF THE PARTS NEEDED ON HIS TRUCK. BEING A RETIRED SENIOR, I WAS ABLE TO GET A SENIOR DISCOUNT OF THE BILL. THIS COMPANY STANDS BEHIND THEIR PRODUCT AND THEIR PEOPLE.
- Robin Smith
Baltimore, OH
I have used Percision at a previous house! For this service call Derek Mason was the tech. He evaluated the situation and showed me all the options to get the garage door working. A few hours later the garage door was working better than before! Derek takes pride in his work and it shows! I will only use Percision Garage Door service. Thank you so much!
- Trent McMurray
Columbus, OH
Great Service with Precision. I would not go anywhere else
- Gwendolyn Williams
Columbus, OH
My experience was pleasant and excellent service provided by my technician Derek. He was very knowledgeable, efficient and operated in a safety first mindset. He’s what makes companies such as Precision a top-notch business in the industry. So please and happy that I made the call for service.
- Carl Hammett Jr.
Worthington, OH
Excellent service. On time, diagnosed the problems and was able to do the repairs right away. Highly recommend. Missy Jacob, Worthington OH
- Mary Jacob
Westerville, OH
We used Precision Garage Door when we had our new openers installed several years ago. Over time our keypads stopped working and not being good at home maintenance we just didn't get around to taking care of it. We did try switching out the battery and when that didn't work we just used our remote openers. However, I finally called Precision to come out and take care of it. First our appointment was scheduled quickly; the technician arrived on time, communication was excellent and the best part - there was no charge for the service!! Excellent customer service - highly recommend! Thank you
- Kathy & Dave Morgan
Excellent Service with Derek through and very attentive to detail ... would definitely recommend..
- Sam Wallace
Grove City, OH
Installer was professional and did an outstanding job!!!!! Took the time to do a really good job and go over all the details. We would only use him for any maintenance or repairs to this system in the future!!!!!
- Donald Robinette
Columbus, OH
Timely response and knowledgeable technician who determined best solution to our problem. Impressive!
- TBR
Columbus, OH
I am pleased with the work on my garage door. I chose Precision because you were recommended by everyone I talked to about it. Mr. Mason seemed extremely competent, and I appreciate his manner and willingness to help me understand what needed to be done. I will recommend Precision to my friends and family.
- Ann Wilson
Westerville, OH
On line customer satisfaction rating for the Westerville area. Dereck called before hand, arrived on time with a helper. After inspecting the garage door and opener, he went over the details of his finding with me then came up with a priority list of repairs and options for the repairs. He and his helper installed the upgrades to the door and track along with installing a new garage door opener. The door is running quieter and seems more stable than before. All around a great job by this team.
- Richard Sandor
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Technicians: Derek Mason
Westerville, OH
I think you exceeded my expectations. You solved our problem and suggested items that should be replaced for safety and operation of the door. Your staff were very professional, courteous and knowledgeable. They were extremely helpful and friendly. They did a good job. Thank you. I also appreciated the quick response.
- Al Smith
Derek doesn’t d a great job! Very thorough!
- Sally Rechner