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Reviews for Derek Mason
They provided same day service which was so in expected. Price was reasonable and will use them again. Highly recommend
Technicians: Derek Mason
Service: Garage door consultation
On time, friendly, professional, and detail oriented. I’ve used Precision on two different garage doors this month and I highly recommend them.
Really appreciate you sharing your experience, Crystal. We’re glad both visits this month went smoothly and that our team could provide helpful, thorough service. Thank you for choosing Precision Garage Door Service of Columbus (Westerville) and recommending us so highly.
Technicians: Derek Mason
Service: General repairs & installation
Technicians: Derek Mason
Service: Garage door consultation,Customer support
Outstanding service and VERY professional company and excellent installation!!! Derek Mason was very knowledgeable, meticulous, thorough, and professional!!
Technicians: Derek Mason
Service: General repairs & installation
Called around 0900 for service Technician was onsite by 1200 Very thorough inspection Tech advised what had failed and needed replaced also advised other items that could be addressed Tech was very professional and polite Door was repaired and serviced in about 1.5 hours I did feel the replacement parts were a little pricey but I also understand that things cost money and the labor rates must be in the cost. All in all I am pleased with the service
Technicians: Derek Mason
Service: General repairs & installation
Nick Mayhill
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Just had Precision come out and Derek did a fantastic job, his demeaner was great, attention to detail and ability to help me understand what was going on. He is good people and I am pleased with the output.
NL Stein
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The problem with the garage door was fixed. Everything needed was available to the professional. Very friendly. Easy to talk to. I would recommend Precision Garage Door to friends and family. Garage door works great!
Technicians: Derek Mason
Service: Garage Door Repair
Don Commons
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Precision Garage Door is the best! They arrived within 2 hours of my call and provided outstanding service. I cannot say enough good things about them!
Technicians: Derek Mason
Service: Garage Door Repair
Linda Borrell
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Precision sent someone out within the hour. Derek did a fantastic job of reinforcing my garage door that was damaged from the strong winds. I would highly recommend this company. I am new to the area and wasn't sure who to call for what I considered an emergency. I think I chose the right place.
Robyn Heard
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Precision Garage Door - 03/25/2026 Thanks to Precision Garage Door for work done on my garage door on 3/25/2026. I called around 11am and technician Derek Mason was at my house at 12:30 pm. Derek fixed the immediate problem (broken spring) and did routine maintenance service on the entire door. Because the door opener was very old and poorly maintained, I purchased a new belt driven door opener. I appreciated the quick response, courtesy, professional, and efficient service. I recommend Precision Garage Door Services .
Technicians: Derek Mason
Service: Broken Garage Door Spring Repair
Product: Belt Drive Garage Door Opener
Emily C
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Absolutely fantastic service! Decided to use this company after many positive reviews from our neighbors. It was so easy to schedule next day service online- website is very user friendly. Technician called en route and gave accurate arrival time. Technicians Derek and Will were very polite and professional. They explained to us exactly what issues needed to be addressed and what they needed to do. The best part is, all the tools and parts they needed were already on their truck. In less than 3 hours, all work was finished. Before leaving, Derek and Will cleaned up all tools, the old garage parts they replaced and swept out our garage. We will use Precision again if we have any more needs and will recommend to anyone who asks!
Dale Panovich
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Couldn’t open my garage door. They came within 3 hrs of my call. Derek was pleasant, diagnosed the problem and installed a new motor for my door. He even put some salt on the driveway because of the ice. I would certainly recommend them.
Courtney was great. Quick fix of the auto door sensors. Didn’t over sell or recommend unnecessary repairs. Very pleased!
Technicians: Derek Mason
Service: General repairs & installation
Michael O'Brien
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Derek Mason is a top-notch Service Technician. The problem was diagnosed quickly, and the repair was made in a timely manner. I guess it helps too when the same person who installed the Garage Door Opener was dispatched back for the service. Thank you also to Crystal in the Office, for her help in getting this appointment set up.
Technicians: Derek Mason
Service: Garage Door Repair
Great service. Very friendly and helpful. And always let me know exactly what's needed and clearly outline what's optional to help me manage my costs. It's rare in business today. Good on them!!
Technicians: Derek Mason
Service: Garage door consultation,Customer support,General repairs & installation
Joy Todd
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Same day online appointment that was able to come and fix the problems. Compassionate company that stayed late on a Friday night and repaired the keypad and replaced all the hardware supporting the door top to bottom. I highly recommend using this company! My home is certainly better since calling them!
Suzanne Bailey
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The installer (Derek) was very clear about my options to repair or replace the items which were making all the noise when the garage door was going up and down. I am very happy about my my decisions to correct the problems for the long term and not just a bandaid! I will have Derek repair/replace the old items in the other unit in the second bay of my garage soon! Then all will be matched up,fixed up and ready for another 20 years. Thanks to Derek and Precision! Suzanne Bailey
David Mccombs
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Very good work and a very nice serviceman.
Technicians: Derek Mason
Service: Garage Door Repair
Leslie Howard
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
A friend recommended Precision when I needed emergency service. Every person at the company was friendly and efficient. Dereck arrived on time near the beginning of the window after a call saying he was on the way. His work was well done and he explained each step to me. He installed a new motor and some needed parts. He was thorough and knowledgeable and friendly. I already plan to recommend the company to a friend. Kudos to Precision.
Ron West
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Quick response. Knowledgeable, Highly recommended
Technicians: Derek Mason
Service: Garage Door Repair
Robin Smith
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I HAVE BEEN A CUSTOMER FOR THREE YEARS AND WHENEVER I HAD AN ISSUE WITH MY GARAGE DOOR, THEY HAD SOMEONE WHO COULD COME THE SAME DAY. THE EMPLOYEE WAS FRIENDLY AND KNOWLEDGEABLE. HE HAD ALL OF THE PARTS NEEDED ON HIS TRUCK. BEING A RETIRED SENIOR, I WAS ABLE TO GET A SENIOR DISCOUNT OF THE BILL. THIS COMPANY STANDS BEHIND THEIR PRODUCT AND THEIR PEOPLE.
Technicians: Derek Mason
Service: Garage Door Repair
I have used Percision at a previous house! For this service call Derek Mason was the tech. He evaluated the situation and showed me all the options to get the garage door working. A few hours later the garage door was working better than before! Derek takes pride in his work and it shows! I will only use Percision Garage Door service. Thank you so much!
Technicians: Derek Mason
Service: General repairs & installation
Gwendolyn Williams
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Great Service with Precision. I would not go anywhere else
Technicians: Derek Mason
Service: Garage Door Opener Repair
My experience was pleasant and excellent service provided by my technician Derek. He was very knowledgeable, efficient and operated in a safety first mindset. He’s what makes companies such as Precision a top-notch business in the industry. So please and happy that I made the call for service.
Technicians: Derek Mason
Service: Garage door consultation
Mary Jacob
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Excellent service. On time, diagnosed the problems and was able to do the repairs right away. Highly recommend. Missy Jacob, Worthington OH
Technicians: Derek Mason
Service: Garage Door Repair
Kathy & Dave Morgan
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
We used Precision Garage Door when we had our new openers installed several years ago. Over time our keypads stopped working and not being good at home maintenance we just didn't get around to taking care of it. We did try switching out the battery and when that didn't work we just used our remote openers. However, I finally called Precision to come out and take care of it. First our appointment was scheduled quickly; the technician arrived on time, communication was excellent and the best part - there was no charge for the service!! Excellent customer service - highly recommend! Thank you
Technicians: Derek Mason
Service: Garage Door Repair
Excellent Service with Derek through and very attentive to detail ... would definitely recommend..
Technicians: Derek Mason
Service: Garage door consultation,General repairs & installation
Installer was professional and did an outstanding job!!!!! Took the time to do a really good job and go over all the details. We would only use him for any maintenance or repairs to this system in the future!!!!!
Technicians: Derek Mason
Service: General repairs & installation
TBR
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Timely response and knowledgeable technician who determined best solution to our problem. Impressive!
Ann Wilson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I am pleased with the work on my garage door. I chose Precision because you were recommended by everyone I talked to about it. Mr. Mason seemed extremely competent, and I appreciate his manner and willingness to help me understand what needed to be done. I will recommend Precision to my friends and family.