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Derek Mason

Derek Mason
Technicians
Reviews: 103
Average: 4.93 stars
Derek Mason has received 103 reviews, averaging 4.93 Stars:
1 2 3 4 5

Derek Mason's Bio:

Derek has lived in Ohio for his entire life and he enjoys spending free time with his family and friends. On his down time Derek enjoys going to sporting events with the kids.

Review:

We built a new garage and needed a garage door opener installed. We had seen television advertising for Precision Garage Door and thought we'd give them a try. We were thrilled with our decision! They came out very quickly, gave a quote for 2 openers and did the work on the spot. Derek Mason was professional, courteous and gave a great deal of information so we learned a lot. We loved the openers he installed and also had him change the chain to a belt on our existing garage opener. We highly recommend Precision. What a difference. They can't have a better customer facing employee than Derek... he was great!

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Derek Mason Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technicians: Derek Mason
Review:

Great job! Door is like new after 24 years. Smooth and quiet after the overhaul Great tech Eric was personable and efficient Recommend highly

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Derek Mason Service Provided:
Garage Door Repair

Product:
Springs

Technicians: Derek Mason
Review:

I feel that Precision Garage door of Columbus will provide the best possible Installation possible. Derek M gave me quite a bit of information for my decision to finally get my garage a new door that will NOT STOP in the middle of operation. I appreciate the time and information shared so I could chose what I felt was the best choice.

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Derek Mason Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Technicians: Derek Mason
Review:

From the first phone call to the completion of the job the communication from the team was world class. The friendly lady who took my call and got me set up for same day service was outstanding. The next contact came from a real professional who reported on the time he said he would. His work was just excellent from the start of the job to completion. Precision will be my only call for needs to my garage in addition I will be asking for the same person to attend to my needs. Truly a great experience from start to finish.

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Derek Mason Service Provided:
Garage Door Opener Install

Product:
Remotes / Keypad

Technicians: Derek Mason
Review:

I was having problems with my door not opening. When I called, the person wasn't sure she could get someone out right away. But she checked, and said someone could get there about 4 PM. Derek Mason was there shortly after 4. He took his time checking everything, and discovered the problem was a leak, which caused the system short out when there was a heavy rain. He then spent 3 hours, fixing some other problems. I was impressed by how well he know his business. I know that if I have further problems, or decide to upgrade, I'll call Precision Garage Door....and ask for Derek!

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Derek Mason Service Provided:
Garage Door Opener Repair

Product:
Springs

Technicians: Derek Mason
Review:

Impressed with same day service.Tech professional knowledgeable and friendly and courteous.Took time to show and explain what needed repaired and show us different options and prices without any pressure. Pam

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Derek Mason Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Technicians: Derek Mason
Review:

The tech was great..... He was professional and explained the issue and examined the rest of the garage door for other issues.

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Derek Mason Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Derek Mason
Review:

Very professional, knowledgeable tech. Came on time. Very satisfied with the work.

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Derek Mason Service Provided:
Garage Door Repair

Product:
Springs

Technicians: Derek Mason
Review:

From taking the service order, obtaining an appointment, calling 30 minutes in advance, describing the necessary repair, fixing the problem, the company's service was exceptional. It was unique as we have a renter in the home. The customer service was convenient and accurate. The technician, Deven M, was timely, helpful, and fixed our problem. Little disruption to the renter. This was the first time we used Precision Garage Door, but we will definitely do so again.

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Derek Mason Service Provided:
Garage Door Opener Repair

Technicians: Derek Mason
Review:

Garage door was cracking and screeching and really needed maintenance. I had used Precision before and actually recommended it to others. Their representative, Derek, did an excellent job. He was professional but courteous, friendly, and let us know exactly what he had to do. And, yes I would use them again. The only reason for the 4 star rating was I thought the price was too high. I could have refused the work and called another company, but I know from experience that Precision is one of the best.

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A Response from: Carlos Morales

Thank you, Suzanne, for sharing this incredible feedback for our technician, Derek! We cannot thank you enough for your continued trust in our company!

Derek Mason Service Provided:
Garage Door Repair

Technicians: Derek Mason
Review:

I was extremely happy with the service I got for my garage door needs. I can't say enough about what a great job Derek did to fix my garage door. He spent extra time at my house to get everything finished in one day. Super professional and honest! I would highly recommend him and this company. Thanks so much!!

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A Response from: Carlos Morales

Thank you, Patrick, for taking the time to share this amazing feedback for our technician, Derek! Your recommendation means a lot to us!

Derek Mason Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Technicians: Derek Mason
Review:

Derek was great knew exactly what to do , great service, would recomend to anyone.

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A Response from: Carlos Morales

Thank you, Richard, for the five star review! Derek will be so happy to hear your kind words!

Derek Mason Service Provided:
Garage Door Opener Repair

Product:
Opener

Technicians: Derek Mason
Review:

So impressed by the technician and the service. Everything was explained. I was offered choices and explanations for each level of service. Once the repairs were completed every piece was demonstrated and reviewed. An outstanding process and delivery of a quality product. Thank you.

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A Response from: Carlos Morales

Thank you, Phillip, for taking the time to share your positive experience with us! We are proud to be a company you can trust!

Derek Mason Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Door Opener

Technicians: Derek Mason
Review:

Derek M was my service technician. He was very professional at all times. He was very patient with my questions and went over all my options for repair. And the repair was done that very evening!

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A Response from: Carlos Morales

Thank you, Susan, for this awesome review for our technician, Derek! We are proud to be a company you can trust!

Derek Mason Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technicians: Derek Mason
Review:

I was very satisfied with the service I received today. Your service man was very knowledgeable and went over everything with me. He was a really pleasant young man, and I would say a great asset to your company.

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Derek Mason Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Derek Mason
Review:

I had an emergency with my door and Precision was on site within a couple of hours of my call. Derek Mason was outstanding, not just fixing the problem(s) but educating me on what to look for in the future. Great guy, very knowledgeable and polite.

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A Response from: Jim Rapp

Thank you, Bruce, for this amazing feedback about our technician, Derek! We are so glad we could help!

Derek Mason Service Provided:
Garage Door Repair

Product:
Springs

Technicians: Derek Mason
Review:

Showed up same day, helped fix a myriad of issues we had been having with our door. Was extremely polite, professional and efficient while keeping us well-informed every step of the way. This seriously is the company to call if you need anything garage door related

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A Response from: Jim Rapp

Thank you, Jack, for such kind words! Your recommendation means a lot to us!

Derek Mason Service Provided:
Garage Door Repair

Technicians: Derek Mason
Review:

Thank you so much for your fast, dependable service! Derek arrived soon after we called and quickly solved the problem we had with our garage door. Great service!

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A Response from: Jim Rapp

It's our pleasure, Raymond! Thank you for trusting Derek with your garage door needs!

Derek Mason Service Provided:
Garage Door Opener Repair

Technicians: Derek Mason
Review:

Very impressed with the expertise of our technician. He corrected a problem from the initial installation and everything is working perfectly now. It was over 90 degrees and he was here for almost two hours- and still! very polite and personable in addition to being very knowledgeable. Would highly recommend!

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A Response from: Jim Rapp

Thank you, Syl, for taking the time to share your experience with us! We cannot thank you enough for your recommendation!

Derek Mason Service Provided:
Garage Door Repair

Technicians: Derek Mason
Review:

I had many issues with my garage door. Derek arrived at 12:30pm and didn't leave till 6:00pm. He diagnosed all the problems, gave different options as to how to move forward. After deciding what to do, he went to work and stayed with it until all the problems were solved. He was very persistent in getting the job done and done right. My hat off to him and your business. Thanks.

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A Response from: Jim Rapp

Thank you, Ken, for the wonderful feedback about our technician, Derek! We will continue to work hard to be a company you can trust!

Derek Mason Service Provided:
Garage Door Repair

Product:
Rollers

Technicians: Derek Mason
Review:

I am happy to get it done for a emergency that we need to open our garage door. I meet Derek Mason is nice guy and he did a great job and also he explain to me that problem with our garage door and I understand that was a problem. Thank you Derek Mason.

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A Response from: Jim Rapp

Thank you, Richard, for the kind words about our technician, Derek! We are proud to be a company you can trust!

Derek Mason Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Derek Mason
Review:

I give a A plus. For repair and Customer Service

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A Response from: Jim Rapp

Thank you, David, for this outstanding review! We are so glad we could help!

Derek Mason Service Provided:
Garage Door Opener Repair

Technicians: Derek Mason
Review:

Darek was a great sport! Called on time and performed the work right away. Great guy to work with. Thank you

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A Response from: Jim Rapp

Thank you, Josh, for the amazing review about our technician, Derek! We are so glad we could help!

Derek Mason Service Provided:
Garage Door Repair

Technicians: Derek Mason
Review:

Will definitely use Precision again. Installer was on time and friendly. He took the time to thoroughly explain all options and when I did make a choice didnt try to upsell.

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A Response from: Jim Rapp

Thank you, Michael, for taking the time to share your positive experience with us! We hope you love your new door!

Derek Mason Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technicians: Derek Mason
Review:

The technician that did the work was great, my wife and were very pleased with what he did.

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Derek Mason Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Derek Mason
*Esta reseña fue traducida del inglés
Review:

Our 19 year old door started to act weird so it was time for upgrade. Our neighbors said to give Precision doors a call. Technician Derek came and explained what is causing the problem we were dealing with. He also recommended what would be the best option for us, so we went with his recommendation. He did an amazing work and his attention to details was outstanding. The work was done in timely manner and you have a happy customer here.

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Derek Mason Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Technicians: Derek Mason
*Esta reseña fue traducida del inglés
Review:

Pleasure working with Derek M he went over and beyond to take care of my wife and I on the garage door opener install will always refer people to your establishment.

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Derek Mason Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technicians: Derek Mason
*Esta reseña fue traducida del inglés
Review:

Precision was very responsive. The technician, Derek, arrived on time and did a thorough inspection of the garage door and its many components. Pointed out and explained what should be repaired or replaced and provided options and estimates. Highly recommended.

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Derek Mason Service Provided:
Garage Door Opener Repair

Technicians: Derek Mason
Review:

Repair work. Our Precision garage door was installed about two years ago and, in this morning, the torsion spring bar support plate came off from the wall and the door became unopenable. Furthermore, the support plate hit and broke the garage door window glass. I called Precision right away and the service man fixed in this afternoon. I was expecting that some troubles would occur soon or later but the most important thing is how soon the service person will show up and correct the issues. I'm so impressed and this is one of reasons we decided to have Precision. The service person, Derek M, is very polite and great service technician as well. By the way, it was no cost for the repair. Thank you!!!!

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A Response from: Jim Rapp

Thank you so much, Kenji, for giving us the opportunity to fix your door when you needed help! We appreciate the wonderful feedback about our technician, Derek. Please let us know if you have any questions or concerns in the future!

Derek Mason Service Provided:
Garage Door Repair

Technicians: Derek Mason
Review:

Again Precision door and Derek M saved me. This time the whole unit went out. Called them in the morning and at 2 pm Derek was here to replace it same day. ???? Plus customer service! They are my garage door people for the time I live in Ohio

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A Response from: Jim Rapp

Thank you for being such a loyal customer, Sarah. Please don't hesitate to reach out if you have any questions or concerns in the future!

Derek Mason Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technicians: Derek Mason
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Precision Garage Door of Columbus
Office: (614) 294-5190
1111 Stimmel Rd
Columbus, OH 43223
Precision Garage Door of Canal Winchester
Office: (614) 965-6565
219 Cemetery Rd
Canal Winchester, OH 43110
Precision Garage Door of Westerville
Office: (614) 259-8928
5992 Westerville Rd
Suite A

Westerville, OH 43081
Precision Garage Door of Hilliard
Office: (614) 664-6070
5060 Cemetery Rd
Hilliard, OH 43026

License

License #
52-748230