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about Precision Garage Door
Precision Garage Door of Columbus Ohiohas received 39 reviews, averaging 3.00 Stars:
Ostrander, OH
Thank you for taking the time to write a review and we appreciate your feedback. Looking over your review, although we did perform the service of balancing and lubricating your door, we've contacted you in an attempt to refund the labor that was charged. In regards to moving forward with installing warrantied hardware from a different company, since Precision wasn't responsible for the installation of your door and opener, all work would be billable. We truly appreciate your business as a Precision customer and feel comfortable refunding the cost of labor. We hope in the future you choose Precision Door for your garage door repairs.
Product:
Columbus, OH
the original installation by Precision was done efficiently and competently. The technician seemed knowledgeable and was helpful in explaining how everything worked. When a repair was needed we went back to the source. The tech this time was friendly and understood that I was concerned about the problem and the solution. Very pleased
- Leslie Howard
Columbus, OH
SERVICE CALLS A GOOD. THE PRICE FOR NEW DOOR IS VERY HIGH.
- Sue Slone
Service Provided:
Product:
Technicians: Tom Palmer
Columbus, OH
Quickly diagnosed my garage door opener problem. I was given an estimate to replace the garage door opener and decided to go with a system that was of much lower cost and compatible with the other garage door.
- John Nedel
Product:
Hilliard, OH
Professional job as it should be for the price.
- Ronald Howsmon
Product:
Westerville, OH
The work was fine and relatively timely in terms of arrival and completion. When other similar firms responded to my inquiries, I found your pricing to be decidedly at the high end. Given the price disparity, it's impossible to give you more than three (3) stars.
- Larry Carnahan
Product:
Pickerington, OH
I liked that a real person would answer my call and there was same day service.
- Wendy Lemonds
Product:
Westerville, OH
Charged $50 to come out and tell my Spring was broken, which I knew, asked for it to be repaired. Work was fine and it was done quick, but think the price was high for this.
- Scott Curry
I'm glad we were able to get to you quickly and take care of everything in a prompt manner. With regard to the $50, every job our technicians are dispatched to include a service fee that pays for his travel expenses to get him onsite at your convenience. Being a full-service company, we always do our best to get to our customers same-day and at their convenience. That being said, we very much appreciate your business with Precision! I'd like to extend a $25 coupon upon your next service request- just mention this review. Also, please feel free to contact us anytime for additional questions, concerns, etc. We're available 24/7.
Product:
Grove City, OH
Tech nice guy, did a good job, happy with quality and everything except final price. For the work completed thought price should have been 20-25% less.
- Douglas Gamble
Thanks for your prompt response, Doug. We truly appreciate your business and loyalty and apologize that our pricing was a little higher than you originally anticipated. I did look at the repairs that were done on Eric's visit and it looks like additional work was needed outside the complete overhaul. Please know that when it comes to the hardware that was installed on your door (springs, end and center bearings, rollers, drums, cables, bottom brackets and torsion tube), we only install top-of-the-line hardware at Precision Door. We pride ourselves in offering not only an ultimate solution for all our customers, but the best possible hardware solution so, over the course of it's use, you'll begin to see the difference. We'd be happy to provide any additional information upon request. Finally, as a small token of our gratitude, we'd like to extend a $40 coupon upon your next visit or needed repair. We also have coupons for both door and opener installations that we'd be happy to extend your way if ever needed- just reference this response or any coupon available at the time!
Product:
(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439(614) 441-9758
(614) 441-9758(937) 552-5973
(937) 552-5973(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439Office: (614) 965-6565
219 Cemetery Rd
Canal Winchester, OH 43110
Office: (614) 259-8928
5992 Westerville Rd
Suite A
Westerville, OH 43081
License
License #52-748230
Called to schedule a service in the morning and had a technician at my home the same day. I was pretty sure I had a faulty garage door unit but I wanted confirmation from a professional. I was told there was a $55.00 service fee which was fine. The technician confirmed my initial thoughts and then said he had to charge me an additional $50.00 labor. I felt this was a bit excessive since nothing was fixed. He did perform an inspection of springs, pulleys etc..but the garage door was just installed 6 months ago so I knew all that was okay. I felt i had to have him do something for the additional $50.00 which the inspection took 5mins. I was then informed to call Genie and that it was a bad circuit board and that it was under warranty. I was then told it would be another $50.00 for the tech to return to install. I'm in the service business as well and I get the service charge and a $50.00 per hour labor rate but I feel the circuit board should be installed at no extra charge once it arrives, and or the additional $50.00 should not have been charged with the first service. Needless to say I will install the circuit board myself, and will not use precision door in the future. With that said Gregg the tech was very professional and actually showed up early for the appointment! He also called Genie and gave them all the information and confirmed the bad circuit board. Very helpful but I still feel I was overcharged.
- Pat Lehnert