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about Precision Garage Door in:
Reynoldsburg | Gahanna Area, OH
Precision Garage Door of Columbus Ohiohas received 776 reviews, averaging 4.89 Stars:
Reynoldsburg, OH
Service Provided:
Product:
Field Manager: Dustin Keaton
Reynoldsburg, OH
Rodney did a great job replacing rollers on our garage door track. He also nailed down a piece of trim. Rodney was very knowledgeable, personable and polite. He showed us how to lubricate our new rollers. We would definitely recommend precision door to our friends. We now know where to get help if we have any problem with our garage door
- Tom Halpin
Product:
Canal Winchester, OH
I called to get a estimate for a spring replacement. While the estimate for the spring replace was fair it would have been helpful for a new/first time customer to know that there are other parts that may need replacement. Parts that are not obviously broken like flanged ball bearings. The quote given by the technician only pointed on the difference in warranty prices. It would have been helpful if he pointed out what was being replaced. If I was given that information before hand I could have evaluated the bearings before the replacement. Better customer information makes for a happier customer.
- Larry Lenston
Thank you for taking the time to leave us your feedback Larry. We also appreciate the opportunity to talk this over with Management as we do offer 100% customer satisfaction. If you have any future questions or concerns please feel free to reach out to our management team.
Product:
Blacklick, OH
Daniel worked on our garage door over the summer (I apologize for my tardiness in submitting this). He called to let me know his arrival time (he was going to be early :) ). After doing a thorough inspection of the door, springs, and rollers, he let me know everything that needed to be done. His attention to detail was amazing. He was patient and took the time to answer all my questions. He replaced the spring and rollers, and made sure everything was working properly before he left. I also enjoyed talking to him about the outdoors! This is the third time I've used Precision Door Service and each time I have been extremely pleased with the customer service when I call to set up the appointment, as well as extremely pleased with the technicians. This is why I recommend your company to everyone and why I will continue to use you all when needed. Thank you!!
- Robby Simpson
Product:
Etna, OH
excellent service; I called this morning and you had someone here by 10 am and repairs were all finished by 1 pm. Yay for same day service! service engineer Tyler Coombs was knowledgeable, polite, detailed the problems, and explained new hardware and repairs completely.
- Marcia Nishioka
Product:
Pickerington, OH
Tech, Walker was excellent. Was able to come earlier than originally planned and same day as my call to Precision. Clearly explained all my options and related costs, answered all of my questions, was very professional and technically proficient. Great job, and finished the same day.
- Linda Flynn
Pickerington, OH
He was very pleasant and efficient. I was pleasantly surprised when he told me the repair was covered by warranty.
- Karen Griffith
Pickerington, OH
I had a great experience with Precision. The technician (Matt E) was very knowledgeable and personable. He was sure to explain as much as possible about the process. Matt's personality was amazing and so is the service!
- Justin Mccoy
Pickerington, OH
This is the 4th time you've fixed my door over a 7 year period. Each time you've come at a time convenient for me and quickly fixed the problem. Rodney was my tech this time. Very personable young man who communicated with me throughout the entire process and explained my options. Very good experience!
- Frederick Reitano
Pickerington, OH
Gary L. showed up on time. Was most courteous. He explained all the repairs necessary. He replaced our springs, rollers, cables, shaft, and bearings. Gary gave different prices for different materials. Then proceeded to fix the problems fast and efficiently. I cannot recommend precisian door service or Gary L. high enough and will recommend them to anyone who asks if they need a repair.
- Matt Mcdonald
Product:
Reynoldsburg, OH
Decided to call precision because of the commercial. The technician was very knowledgeable. When called me out after he finished was outstanding. Went from a old noisy garage door to so quiet l didn't believe it was running. Thanks Precision.
- Carl Rollins
Pickerington, OH
Rodney was great and respectful , professional , fixed my door and helped pick the best replacement door , can’t wait for the new garage door Thank you for your great service and quick response .
- Wafa Hinnawi
Product:
Reynoldsburg, OH
Prompt response to service call. Service tech Daniel was very professional and knowledgeable. Repairs performed within a few hours of initial call. Would definitely recommend. Extremely satisfied with services.
- Judi D'amico
Blacklick, OH
We were pleased to receive a same day appointment to fix our door. Your technician, Dan, was very nice and answered all our questions and offered his advice. We were pleased with his work.
- Paula Flanagan
Reynoldsburg, OH
Professional and courteous employee.
- Beverly Russell
Blacklick, OH
Walker A did a very good job in no time at all, which means he was well trained and an expert at what he does, a good marketer too. He was patient enough to answer all my questions and explain some technical stuff. He presented your company and products in such a way that the customer makes a comfortable choice. Mr Rapp, you were well represented.
- Vivian Unnah
Service Provided:
Product:
Technicians: Walker Furhpas
Reynoldsburg, OH
Tyler was great pro all the way . Good work fast repairs reasonable price you have done work for me before and will continue to do my garage door work/repairs
- Bill Drumm
Canal Winchester, OH
They had a same day appointment available. Jason called before arriving & repaired my broken garage door opener to 100% within a few hours. Exceptional service!
- Kyneesha Parham
Blacklick, OH
Sarah did a wonderful job explaining everything. Thank you
- Mark Hensley
Pickerington, OH
Prompt service when I needed it. Courteous service man who explained problem while he fixed it. Very pleased.
- Rose Hill
Canal Winchester, OH
David was wonderful and really listened to what I would like to allow me to use my garage door efficiently. He was very thorough and had it up and going after reviewing options to choose from. I would definitely use this company again and would feel very blessed to get David as my tech.
- Debbie Six
Etna, OH
En was great. He came out to assess the issue with our garage door and opener. He explained the issues, our options and prices. He was highly professional and very down to earth. The new opener, spring and parts on the door were installed quickly for a great price. Would highly recommend En and Precision Garage Door of Columbus.
- Justin Sayre
Product:
Canal Winchester, OH
Tim did a great job! He was punctual, polite and efficient. Would highly recommend!
- Howard Wayne
Reynoldsburg, OH
Tyler came out to take a look at my garage door. He was very soft-spoken, polite, and professional. He went over what needed to done very carefully and asked if I had any questions. I had used Precision before, but my recent experience will definitely make me continue to use them in the future.
- Andre Decuir
Product:
Canal Winchester, OH
Precision has replaced my springs in the past and were great, so when things stopped working, they were the right company to call. The technician was down to earth and friendly. The fix was easy, but while he was here he inspected the rest of the door an opener and made a few adjustments.
- Aaron Crawford
Reynoldsburg, OH
If you want good service from a reliable company, Precision Door is your choice. My tech was polite, informative, efficient, and early, which is rare these days. I recommend this company for any door issues.
- Diane Juhola
Reynoldsburg, OH
I broke my garage door Sunday evening. Was able to get the car inside so called Precision Monday morning at 8:30. Was scheduled for service between 10 am and 2 pm. Service tech called about 9:45 to say he'd arrive in about 30 minutes. He arrived at 10:15. We reviewed my problem--the door was uneven--the right side was closing about 1 inch off the floor. The technician, Dustin K, operated the door with the door opener to see what was going on. Then he disconnected the garage door opener and operated the door by hand. It was hard to raise and slammed down. His analysis was that the springs were not operating correctly--there was not enough tension. He also identified a damaged cable--that was my fault. He gave an estimate of what needed to be replaced and the price. He replaced both tension springs and the cable and adjusted to door. Now it works perfectly. I approved his recommendation. He completed the work in about half and hour and encouraged me to operate the door opener. Every thing worked perfect. His charge was equal to his estimate. Dustin seemed to know what he was doing, did it right and within his estimate. He was personable and easy to work with. I recommend Precision Overhead Garage Door Service and would certainly use them again if I need service.
- David Gale
Reynoldsburg, OH
Our garage door went out today and Precision was able to come out same day which was awesome. Derek was our technician. He was knowledgeable, respectful, nice, and seemed very genuine. He broke down our different options and we ended up customizing a bit but overall it was a very pleasant experience. I would definitely recommend this company to anyone and I only selected this company because of all the good reviews soooo I'm adding to your "good review" collection! Thank you so much!
- Joslyn Dorsey
Canal Winchester, OH
I debated between a 1 and 2 stars. Precision was quick to respond to our broken torsion spring and the tech was professional. That was the only good thing for them. In this area of Columbus there are many garage door repair companies and as due diligence called several to obtain a quote. I explained everything that was needed and what the issue was; gave them exact measurements of the torsion spring and that I would need 2. They said it would be $80-$250, max would be $250. When I called other companies it was anywhere from $220-$350 max for both springs and was upfront about their process. I confirmed that it was for both torsion springs and not just the one. They confirmed. Great! Went with precision. After the repairman looked at the springs, ball bearings, and the motor in all he said it was in all good condition and needs new springs. He did mention that the ball bearings were wearing down and they may have about 2-3 more years left in them. I asked how many and he said $240 for all bear bearings, $80 a piece. I said okay, worth it to keep it longer and not have further issues down the road. Then when all was said and done he said the total was going to be ~$800 taxes included. $800! How does $250 (max) plus the $240 for the ball bearings equal $800. The tech replied that each spring is $250. I told him what his coworkers told me and he said they don't know what they are talking about. They never know prices. Maybe the company should be more communitive between repairman and the office. Why quote different prices? So if you wish to pay three times what the quoted price is, go with these guys. I wish I would have said no and gone with another company that was more upfront and does free estimates onsite. If I would have said no to them they would have charged $50 for coming out. Go somewhere else if you don't want to be surprised with costs and be lied to about the quotes. I understand that quotes are just quotes but to be off by three times is ridiculous.
- Alexa
Thank you for taking the time to leave us your feedback. There was a miscommunication on our end in regards to the pricing for our springs and we appreciate you giving us the opportunity to fix this error for you and get the cost of the spring to the correct price you were originally quoted at Precision Garage Doors we offer 100% customer satisfaction guarantee.
I may be back for future garage needs as Precision’s customer service is AMAZING! I had posted my review and within 5 minutes got a call from the representative. She cared what I had to say and how my experience went. I was not expecting any form of reimbursement or anything to really come out of this review. But the fact is they care about their customers and offered to make things right. They definitely turned this around from a 1-2 start to a 4 star. Thank you! (The only reason I wouldn’t give it a 5-star is because it wasn’t right the first time but thank you for making it right after the fact.)
Reynoldsburg, OH
Fast, quality response and service. Stabilized connection of opener to garage door.
- Susan Kadlac
(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439(614) 441-9758
(614) 441-9758(937) 552-5973
(937) 552-5973(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439Office: (614) 965-6565
219 Cemetery Rd
Canal Winchester, OH 43110
Office: (614) 259-8928
5992 Westerville Rd
Suite A
Westerville, OH 43081
License
License #52-748230
I chose Precision because they offered the best availability to meet my immediate needs for quick resolution of my garage door issues. Dustin the tech who came out, was an absolute professional and refreshing to work with.
- Ogbe Aideyman