Garage Door Repair in Columbus Metro Area - Page 138

Scott Whipple

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Gary was our technician. He explained all options to fix the door and helped me decide which one was best for our situation. While he was here, he noticed a couple things that were potential future problems and fixed them as well. He did an outstanding job and I would absolutely recommend this company to anyone needing service.

Debra Mattera

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Communication was terrible--service tech told me I had three options to get my garage door working... #1 Good $1155; #2 Better $1515 or #3 Best $1715... no description of what I was getting, only that if I went with #2 it would have a 10 year warranty. So based on seeing a screen on his phone with just the information show above (no details)... I picked the middle #2! After the service, I received an e-mail showing the options listed above with the details of what all was included (first time to know what I was getting)... AND I noticed, the warranty is only for 7 years NOT 10! They have no paperwork, no pamphlet, no warranty certificate indicating what is and what is not covered. Later, I received an e-mail from the owner of the company-asking me to write a review-but if "for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation". So I called, obviously I was not permitted to talk directly to him. I talked with someone who argued with me and told me the office manager would call me back... that was on 5/15,,, NO ONE HAS CALLED! Be careful, ask for proof of what you are getting, know your warranty, ask for paperwork! Hopefully, if anything does go wrong they will honor their service?????

Fred Ward

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Joe provided great options to correct our prpblem. Your Co. arrived less than two hours from my call to provide service. Please send Joe if we ever need future service. Thanks for your

Barbara M.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Joseph responded very promptly to my service call. He efficiently repaired the broken spring and provided an estimate prior to starting the job. I was very pleased with his professionalism.

Stacy G.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tim was personable, efficient and timely! Thanks so much for your prompt service!

Brent Devore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tom was very professional, knows his job and responded to all of my questions.

Julie Kelley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service and David did a great job. Thanks, Julie

Patricia Dawson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician thoroughly explained what service was needed & what options I had. Work was completed timely & appreciated the quality service.

Alan Cooper

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Availbility. Education on maintenance. Fast repair.

Michael Kaufman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our service call was completed by Dmitri Sierra. He provided a quick accurate diagnosis of our problem and finished his work quickly. Our door is QUIET! Nice, quick work.

Thomas Rutan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had previously used Precision Door ton address an issue at my own house. This time it was at my daughter's house in German Village. Jason, the tech, was on time and quickly assessed the problem. He fixed it in20 minutes and has the door operating effectively. Overall, I was very pleased with the service at a reasonable price.

Larry Werline

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were very pleased with the responsiveness and service we received. Tom P., our technician, was extremely friendly and was honest and transparent with options and pricing for a much-needed opener replacement. Excellent customer service throughout the process. Thanks!

Chris Anderson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called at 130 pm - explained my problem. Dustin arrived little more than an hour later. Amazing service response. He quickly serviced door and corrected my problem. I've used Precision in the past, wont consider any other company for my garage door. If only all the other companies I have to deal with were as well run and manned as Precision. Thank you- and thanks Dustin for your service.

Roxann Rothacher

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service and great people. RRR

Lawrence & debbie Romanoff

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

They are always on time and they fix the matter and are very professional about their work. I am very happy with the work they have done for us!

Judith Allen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Door is a great company. I have used them a number of times in many years. They are always professional, prompt and courteous. Same day service each time I called. Highly recommend.

Melinda Michael

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Terrific response to request for service. Also, the technician was very competent and responsive to questions. Will not hesitate to call should a problem arise or need for service.

Jane Welsheimer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Sarah Crowe was very knowledgeable and professional.

Andrea Vogel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were very pleased to receive service within hours of the time we called. Our service man was was very efficient and helpful and a very pleasant young man. Positive experience all the way around. Will use them again.

Ann Fields

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was so frustrated with the previous company I’d called. So, every morning while watching the news, I’d see the Precision Garage Door commercials. I had been told Precision was very expensive. But I was my whits end so I called and was pleasantly surprised. The technician really put my mind at ease, and very helpful and knowledgeable. I will forever call Precision for my future garage door needs. Thank you!!!

Fred Bothwell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

6/09/2023: From the original phone call when Michaela answered and set up my appointment, to the arrival of the tech (Adam) who performed the work, this experience was pleasant and professional. When Adam arrived, he was on time and outstanding with his knowledge, work ethic, and git-er-done attitude. From the start of his work to the completion – about five hours later – Adam was a very impressive worker. He had only positive things to say about the company (Precision) and never ran out of energy. He replaced two garage door openers and the wheels on both doors, ran new wiring, and set them both up to work perfectly. My wife and I are very pleased with the job that Adam did. He explained what needed to be done, got my permission to perform the work, then proceeded to do it, cleaning up after himself, checking and double-checking his work. I would rate this whole process as a 10 out of 5. Thank you for this opportunity to provide feedback.

Thomas Vierheller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent customer service. The technician that installed our garage door opener exceeded my expectations. He was very professional, clearly very well trained and talented.

David Drees

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Keypad was not working. Thought it was the bateries. It wasn't. Called yesterday and they came out today. Turns out the keypad was recalled. The guy removed the pad and put a new one on. Maybe 1/2 at the top?

Wayne Springer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Door has always treated us nice. Knowledgeable Employees and courteous. We were happy with P.G.D. in Tennessee and now here in Westerville, OH.

Jay Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The tech that performed the work. Johnathon Swartz was excellent very professional. He explained everything throughly showed me everything and comparison of bad part to good part. He really takes pride in his work!!!!! If i ever need your services again I will request Jonathon!!!!!!

Kenneth Fuller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

More expensive than others, but the quality of the door and the extra service to match the look required by the condo assn. was terrific.

James Paxson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I neglected to ask , before arrival of tech, the cost of a spring and 2 cables. Per a Google search, typical single spring replacement I'd somewhere in the $400.00 range. When the tech arrived, he took a look and gave my wife an estimate of $1.500.00. The tech was attempting to replace everything, even though, through experience, I knew only the spring and possibly the cables needed replaced. My wife, who thankfully I coached beforehand, told the tech we only wanted the spring and cables replaced. This brought the total down to around 900.00. I believe the tech attempted to replace items that were not in need of replacement, plus, the ending price to be very high.

Margaret Lemaster

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was devastated when I discovered my broken garage door Precision employees were respectful Michael was on time and the technician explained what happened and how it could be repaired We compared costs to a replacement He completed the repair quickly and I was able to have access to my car in just a few hours

Ron Arnold

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very happy with our service call, Dmitri was very thorough with his repairs. Very courteous in explaining the issues he found.

Clint Anderson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kayne came today to assist us with an urgent Garage Door issue. Earlier in the day our Garage door cable broke and other issues were discovered! Kayne was on time, friendly and extremely knowledgeable about our issues! He also was upfront about our issue and gave us a couple of options which we choose to just replace the door based upon the age and issues. We look forward to working with Sara tomorrow (fast service) in finding a new door! High recommend Precision Door Service and Kayne!