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Derek Mason

Derek Mason
Technicians
Reviews: 119
Average: 4.94 stars
Derek Mason has received 119 reviews, averaging 4.94 Stars:
1 2 3 4 5

Derek Mason's Bio:

Derek has lived in Ohio for his entire life and he enjoys spending free time with his family and friends. On his down time Derek enjoys going to sporting events with the kids.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I was very satisfied with the service I received today. Your service man was very knowledgeable and went over everything with me. He was a really pleasant young man, and I would say a great asset to your company.

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Derek Mason Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I had an emergency with my door and Precision was on site within a couple of hours of my call. Derek Mason was outstanding, not just fixing the problem(s) but educating me on what to look for in the future. Great guy, very knowledgeable and polite.

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A Response from: Jim Rapp

Thank you, Bruce, for this amazing feedback about our technician, Derek! We are so glad we could help!

Derek Mason Service Provided:
Garage Door Repair

Product:
Springs

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Showed up same day, helped fix a myriad of issues we had been having with our door. Was extremely polite, professional and efficient while keeping us well-informed every step of the way. This seriously is the company to call if you need anything garage door related

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A Response from: Jim Rapp

Thank you, Jack, for such kind words! Your recommendation means a lot to us!

Derek Mason Service Provided:
Garage Door Repair

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Thank you so much for your fast, dependable service! Derek arrived soon after we called and quickly solved the problem we had with our garage door. Great service!

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A Response from: Jim Rapp

It's our pleasure, Raymond! Thank you for trusting Derek with your garage door needs!

Derek Mason Service Provided:
Garage Door Opener Repair

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Very impressed with the expertise of our technician. He corrected a problem from the initial installation and everything is working perfectly now. It was over 90 degrees and he was here for almost two hours- and still! very polite and personable in addition to being very knowledgeable. Would highly recommend!

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A Response from: Jim Rapp

Thank you, Syl, for taking the time to share your experience with us! We cannot thank you enough for your recommendation!

Derek Mason Service Provided:
Garage Door Repair

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I had many issues with my garage door. Derek arrived at 12:30pm and didn't leave till 6:00pm. He diagnosed all the problems, gave different options as to how to move forward. After deciding what to do, he went to work and stayed with it until all the problems were solved. He was very persistent in getting the job done and done right. My hat off to him and your business. Thanks.

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A Response from: Jim Rapp

Thank you, Ken, for the wonderful feedback about our technician, Derek! We will continue to work hard to be a company you can trust!

Derek Mason Service Provided:
Garage Door Repair

Product:
Rollers

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I am happy to get it done for a emergency that we need to open our garage door. I meet Derek Mason is nice guy and he did a great job and also he explain to me that problem with our garage door and I understand that was a problem. Thank you Derek Mason.

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A Response from: Jim Rapp

Thank you, Richard, for the kind words about our technician, Derek! We are proud to be a company you can trust!

Derek Mason Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I give a A plus. For repair and Customer Service

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A Response from: Jim Rapp

Thank you, David, for this outstanding review! We are so glad we could help!

Derek Mason Service Provided:
Garage Door Opener Repair

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Darek was a great sport! Called on time and performed the work right away. Great guy to work with. Thank you

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A Response from: Jim Rapp

Thank you, Josh, for the amazing review about our technician, Derek! We are so glad we could help!

Derek Mason Service Provided:
Garage Door Repair

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Will definitely use Precision again. Installer was on time and friendly. He took the time to thoroughly explain all options and when I did make a choice didnt try to upsell.

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A Response from: Jim Rapp

Thank you, Michael, for taking the time to share your positive experience with us! We hope you love your new door!

Derek Mason Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technician that did the work was great, my wife and were very pleased with what he did.

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Derek Mason Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Derek Mason
*Esta reseña fue traducida del inglés
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Our 19 year old door started to act weird so it was time for upgrade. Our neighbors said to give Precision doors a call. Technician Derek came and explained what is causing the problem we were dealing with. He also recommended what would be the best option for us, so we went with his recommendation. He did an amazing work and his attention to details was outstanding. The work was done in timely manner and you have a happy customer here.

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Derek Mason Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Technicians: Derek Mason
*Esta reseña fue traducida del inglés
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Pleasure working with Derek M he went over and beyond to take care of my wife and I on the garage door opener install will always refer people to your establishment.

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Derek Mason Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technicians: Derek Mason
*Esta reseña fue traducida del inglés
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Precision was very responsive. The technician, Derek, arrived on time and did a thorough inspection of the garage door and its many components. Pointed out and explained what should be repaired or replaced and provided options and estimates. Highly recommended.

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Derek Mason Service Provided:
Garage Door Opener Repair

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Repair work. Our Precision garage door was installed about two years ago and, in this morning, the torsion spring bar support plate came off from the wall and the door became unopenable. Furthermore, the support plate hit and broke the garage door window glass. I called Precision right away and the service man fixed in this afternoon. I was expecting that some troubles would occur soon or later but the most important thing is how soon the service person will show up and correct the issues. I'm so impressed and this is one of reasons we decided to have Precision. The service person, Derek M, is very polite and great service technician as well. By the way, it was no cost for the repair. Thank you!!!!

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A Response from: Jim Rapp

Thank you so much, Kenji, for giving us the opportunity to fix your door when you needed help! We appreciate the wonderful feedback about our technician, Derek. Please let us know if you have any questions or concerns in the future!

Derek Mason Service Provided:
Garage Door Repair

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Again Precision door and Derek M saved me. This time the whole unit went out. Called them in the morning and at 2 pm Derek was here to replace it same day. ???? Plus customer service! They are my garage door people for the time I live in Ohio

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A Response from: Jim Rapp

Thank you for being such a loyal customer, Sarah. Please don't hesitate to reach out if you have any questions or concerns in the future!

Derek Mason Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

My entire experience with Precision Garage Door was excellent. In less than two days, I had a fully functioning garage door. Our technician, Derek M., was superb! You would be hard pressed to find a nicer person. He is extremely knowledgeable, and he patiently answered my many questions. I highly recommend Precision Garage Door.

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Derek Mason Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

From the minute I called everything was so easy and professional. I have had some REALLY BAD experiences with another garage door company. Derek was amazing! So knowledgeable and quick!! I will definitely refer anyone I know to your company!!!

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Derek Mason Service Provided:
Garage Door Opener Repair

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

My experience with Precision Garage Door has far exceeded my expectations on both the business and service aspect as well as the quality of products offered. Not only was my problem solved, but I learned so much in the process which gives me more confidence and pride as a homeowner. From the quick response to my online inquiry to the wonderful woman who answered the phone to schedule service. They were able to schedule someone to come out same day, and the technician, Derek was above and beyond a great representation of your company. This is someone who pays attention to detail, and truly enjoys his job and what he does… it’s not just a job. He cares about the homeowners, is respectful, immediately made me feel comfortable, supported educating me on maintenance of our garage door system, and did an extraordinary job with the repair. He never once tried to sell me something that wasn’t necessary and educated me on how to maintain top performance of our garage door. I initially was recommended Precision from a local Facebook group, researched many websites for reviews, and discovered their A+ BBB rating. Precision prides themselves on quality and it shows! Thank you for everything!

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Derek Mason Service Provided:
Broken Garage Door Spring Repair

Product:
Belt Drive Garage Door Opener

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Derek was great! He called and arrived early. He worked with my mom and me to get the garage door fixed the same day at a price she could afford. It was on a Sunday. I thought the door would need to be replaced but he repaired it and it works perfectly. I would definitely recommend Derek!

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Derek Mason Service Provided:
Garage Door Repair

Product:
Springs

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

We couldn't be happier with the whole experience with Derek from Precision. He surpassed our expectations in every aspect. We love our new garage door opener.

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Derek Mason Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Derek M. did excellent work along with great customer service. Very up front with us about pros and cons of different options to address our problem and did not pressure us at all. Was at our house within 2 hours of me calling Precision and was able to diagnose and fix everything right then and there. Highly recommended!

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Derek Mason Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

My garage door broke on a Sunday night, and I was able to get an appointment the next morning. Derek arrived when promised, and had all replacement parts on his truck. He took car of everything right away!!! I would recommend Precision to anyone, and will definitely call them for any future garage door needs.

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Derek Mason Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Everything was excellent, especially Derik the service dude.

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Derek Mason Service Provided:
Garage Door Opener Repair

Product:
Opener

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

We are repeat customers due to the great customer service and work provided by Precision. Our garage door springs broke early in the morning, and I called Precision to hopefully have someone come out that day for repair. Of course they could! Jessica was the person who took my call and she was so pleasant and professional and was able to schedule a repair visit for that same morning. Derek was the technician who came to repair our door. He was so polite and professional and was very detailed in explaining and demonstrating what the issues were with our springs and other mechanisms. Within an hour, he had made the repairs and showed me what all he replaced and made sure he answered any questions I had. I would highly recommend this company for any garage door needs.

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Derek Mason Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The repair was done by Derek. He was friendly, courteous, and thorough. He explained everything needed, how it was to be done, and what my options were. He demonstrated the repair before leaving. I am highly satisfied and would always recommend your company.

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Derek Mason Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Our opener system was inspected and given a clean bill of health a few months ago by another vendor so I was surprised when there was a malfunction. Derek Mason conducted a thorough inspection and it became evident it was time for heavy but only necessary maintenance. New springs, cables, opener, etc. were in order. Trust the recomended system overhaul will provide many years of trouble free service. Thanks Derek Mason!

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Derek Mason Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Competitive pricing, but service and warranty is why we chose Precision Garage doors. Derek M came out for a simple service call and went above and beyond our expectations, to make sure we were satisfied. Attention to detail is on point!

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Derek Mason Service Provided:
Garage Door Repair

Product:
Garage Doors

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

This is the second time we have called Precision to have our garage door fixed. It won't be the last. They are now our "Go-To" company for any such repair. Eric arrived within three hours of our call, listened to my description of what I thought was wrong and went straight to work. He was polite, professional, respectful and efficient and kept me informed as to what he was doing. The door works like new again. Thank you, Precision and Eric.

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Derek Mason Service Provided:
Garage Door Opener Repair

Technicians: Derek Mason
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Tech Derek is a very professional , proficient and quiet spoken guy. Did a once over on the door, completed the repair and explained everything to me. He also was great to a very anxious dog. He can come and work at my house anytime. Thanks Derek

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Derek Mason Service Provided:
Garage Door Repair

Product:
Rollers

Technicians: Derek Mason
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Precision Garage Door of Columbus
Office: (614) 294-5190
1111 Stimmel Rd
Columbus, OH 43223
Precision Garage Door of Canal Winchester
Office: (614) 965-6565
219 Cemetery Rd
Canal Winchester, OH 43110
Precision Garage Door of Westerville
Office: (614) 259-8928
5992 Westerville Rd
Suite A

Westerville, OH 43081
Precision Garage Door of Hilliard
Office: (614) 664-6070
5060 Cemetery Rd
Hilliard, OH 43026

License

License #
52-748230