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Reviews for Derek Mason
Adam Lee
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Great service and professionalism from each representative I've dealt with on my garage door! Thank you!
Technicians: Derek Mason
Service: Garage Door Opener Repair
Tom Kevern
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The spring on our garage door broke on a Sunday evening stranding both of our cars inside the garage. I scheduled an appointment that evening (on-line) for Monday morning. The communication with Precision was excellent. I received immediate confirmation of my appointment, and received a text and phone call on Monday morning that their technician was on his way. He arrived around 10:45 a.m., and after looking at the door he sat down with me and went through a full range of repair options. The technician had all parts required to do the job in his van, and by 12:30 p.m. the repair was completed. He explained all his work as he was doing it and educated me on proper maintenance. He even threw in 2 cans of lubricant for me to use in the future. I am very happy with the friendly and professional service I received from Precision and would recommend them to anyone needing garage door repairs.
Technicians: Derek Mason
Service: Broken Garage Door Spring Repair
Gail Snewin
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Good company and very reliable.
Technicians: Derek Mason
Service: Garage Door Repair
Ellie Kaufman
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
It was recommended by my First Alert system. The problem was solved, the workmen (2) were both helpful, friendly and professional. They explained everything to me and were very courteous. I would recommend them. However, I found the prices for what was done was very high. I have neighbors who I will tell about their service, but I will mention that the price was very high for what I had done.
Annette Young
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
My son arranged this repair. I am very satisfied with your tech and his courtesy. I was essentially stranded till you fixed the problem. Thanks for coming so quickly and doing a good job
Donna Grove
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
This company is the best! I have used them twice, the first time was on a Sunday when the spring broke on my garage door and of course my vehicle was trapped inside, what else? They were there to fix the spring - on a weekend - very quickly! This time was no emergency and they were still there quickly. The tech was knowledgeable and very informative and he checked the entire opener and door and even lubed what was needed. Precision is my go-to garage door company for certain.
Technicians: Derek Mason
Service: Garage Door Opener Repair
Mark Stewart
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Derek Mason was prompt, professional, and friendly. His work was excellent. I was very happy with his service call.
Glen C
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Quick response time, very kind and courteous. Highly recommend and will use again. Thank you
Technicians: Derek Mason
Service: Garage Door Repair
Katie Dresbach
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Precision provided us a quick appointment, professional opinion and respected our decisions. Quality service! Highly recommend
Technicians: Derek Mason
Service: Garage Door Repair
Virginia Hogan
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Thank you Columbus Precision for your same day service to adjust/repair our disabled garage door. Being able to close it securely is so important for safety. Derek was very efficient and courteous explaining everything including future troubleshooting. What a relief to have our garage door working smoothly again. Virginia Hogan
Technicians: Derek Mason
Service: Garage Door Repair
Tammy Schoezel
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
When Derrick arrived he did a thorough assessment of what needed to be replaced and walked me through every step explaining it all to me. He was very professional, courteous and knowledgeable during the whole process. I couldn't be happier with the whole experience! Thanks, Tammy S.
Deb Burrington
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
We have been doing business with this company since last year, when they installed a new door opener. Yesterday the door was not staying up after being opened and then ended up going down all on its own. Then it worked fine a couple times. The next morning the door would not go up. I called the office and they sent someone out -- Derek -- right away. He detailed the issues very clearly and we made an agreement about what to fix. He spent the afternoon on this old garage door installing replacement parts that had probably never been changed for decades. He was very polite and efficient. Everything is working now! Many things were replaced, not just the springs, but I'm only able to select one service.
Brian L
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Same day service and offered a nice array of options for fixing our door. Super polite and answered all of our questions. Great job!
Jeorge Henson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The tech. and the installer was very professional and knowledgeable in explaining and helping me choose the best options I will refer precision to anyone who needs any garage work done
Larry Howard
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
It’s never fun to have to have your garage door repaired but your technician Derek was truly acknowledgeable and professional. I would highly recommend Precision. Larry Howard
Technicians: Derek Mason
Service: Broken Garage Door Spring Repair
Kate Brownlowe
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
We have used Precision Door for years and have always worked specifically with Derek. The company is incredibly reliable and honest. Derek has always treated us incredibly well and clearly knows all the ins and outs of garage doors, their machinery, and their upkeep. We are incredibly happy with this company and would recommend them to anyone!
Technicians: Derek Mason
Service: Garage Door Repair
Glenn Cooper
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The response was quicker than I expected. I was contacted by Derek within a few minutes that he was on the way to help me. He was very professional upon arrival, making sure to follow company policy. He did a very good inspection of the problem explaining to me what he thought would work and got my approval to correct the problem. Although i think the price was a little high, Darek did a very good job on my project. I assured him i would call him the next time i needed a door fix. I was unable to list all the parts used for the repairs purchased.
Technicians: Derek Mason
Service: Garage Door Repair
Marcus Roberts
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Great service. Thank you!
Technicians: Derek Mason
Service: Garage Door Repair
Kenny Wright
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I spoke to I want to say Anna after hours yesterday evening. Derek was at my house to make repairs under warranty. I appreciate the fast friendly and responsive service. Took a lot of worry off my mind not being able to securely shut my garage door. Awesome !! Thank You Very Much! From a satisfied customer!
Technicians: Derek Mason
Service: Broken Garage Door Spring Repair
Mary Gardner Smith
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I appreciate Precision addressing my issue so quickly, I thank you all so very much.
Technicians: Derek Mason
Service: Garage Door Opener Repair
Larry Hannan
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Derek was the consummate professional. He walked us through his analysis; showed us evidence of the problems; and gave us options for resolution. He did a complete and thorough job from arrival to departure. He provided recommendations, but provided information for us to make the best decision for our safety and our wallet. He also made sure the work area was left spotless after his job was completed. We couldn’t have asked for a better tech. He represents your company so very very well.
Technicians: Derek Mason
Service: Garage Door Repair
Stephen Norris
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
We built a new garage and needed a garage door opener installed. We had seen television advertising for Precision Garage Door and thought we'd give them a try. We were thrilled with our decision! They came out very quickly, gave a quote for 2 openers and did the work on the spot. Derek Mason was professional, courteous and gave a great deal of information so we learned a lot. We loved the openers he installed and also had him change the chain to a belt on our existing garage opener. We highly recommend Precision. What a difference. They can't have a better customer facing employee than Derek... he was great!
John Beyer
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Great job! Door is like new after 24 years. Smooth and quiet after the overhaul Great tech Eric was personable and efficient Recommend highly
Joan Sharp
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I feel that Precision Garage door of Columbus will provide the best possible Installation possible. Derek M gave me quite a bit of information for my decision to finally get my garage a new door that will NOT STOP in the middle of operation. I appreciate the time and information shared so I could chose what I felt was the best choice.
Ron Benjamin
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
From the first phone call to the completion of the job the communication from the team was world class. The friendly lady who took my call and got me set up for same day service was outstanding. The next contact came from a real professional who reported on the time he said he would. His work was just excellent from the start of the job to completion. Precision will be my only call for needs to my garage in addition I will be asking for the same person to attend to my needs. Truly a great experience from start to finish.
Robert Feiertag
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I was having problems with my door not opening. When I called, the person wasn't sure she could get someone out right away. But she checked, and said someone could get there about 4 PM. Derek Mason was there shortly after 4. He took his time checking everything, and discovered the problem was a leak, which caused the system short out when there was a heavy rain. He then spent 3 hours, fixing some other problems. I was impressed by how well he know his business. I know that if I have further problems, or decide to upgrade, I'll call Precision Garage Door....and ask for Derek!
Pam Hamlin
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Impressed with same day service.Tech professional knowledgeable and friendly and courteous.Took time to show and explain what needed repaired and show us different options and prices without any pressure. Pam
Brian Newsome
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The tech was great..... He was professional and explained the issue and examined the rest of the garage door for other issues.
Shirish Shah
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Very professional, knowledgeable tech. Came on time. Very satisfied with the work.
Debbie Roche
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
From taking the service order, obtaining an appointment, calling 30 minutes in advance, describing the necessary repair, fixing the problem, the company's service was exceptional. It was unique as we have a renter in the home. The customer service was convenient and accurate. The technician, Deven M, was timely, helpful, and fixed our problem. Little disruption to the renter. This was the first time we used Precision Garage Door, but we will definitely do so again.
Technicians: Derek Mason
Service: Garage Door Opener Repair