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about Precision Garage Door in:
Columbus Area, OH
Precision Garage Door of Columbushas received 1977 reviews, averaging 4.91 Stars:
Columbus, OH
Product:
Columbus, OH
Thank you for your prompt, same day/night service. The garage door was stuck open at least 2 feet (not very safe for overnight). Tom was friendly, courteous and professional. I felt comfortable and safe having him doing the work in my home. I think the email confirmation, pictures of the techs is an excellent idea. He called prior to arrival to let me know when he would be arriving. Answered all my questions, explained everything well. The work was completed in a timely manner. Superior, quality work! Tom definitely rates 5 stars. What more can I say. I will and have already recommended Precision and Tom to everyone I know. Thank you, thank you, thank you!
- Susan Taylor
Columbus, OH
A spring broke. We called on Sunday around 2:30pm and Tim came out around 4:00pm. Very happy with our service. Tim was great! Very polite and professional. 5 STARS!
- Bob Kapps
Product:
Columbus, OH
i checked the yellow pages in the phone book, i also checked bbb and found nothing to cause me concern. the fact you are a franchisee was a good thing because if there was a big problem, i could contact the corporate office. since my opener was not working, same day service was a plus. the e mail that was sent with tech name and picture was appreciated. the tech made sure to explain everything fully.
- Mae marie Smith
Product:
Columbus, OH
Amazing service. I called at 7:45 am. Serviceman arrived and completed the repairs by 10:30 am that same day!
- Robert Fortin
Columbus, OH
Six years ago I moved into a new home development and it appears like the contractor, MI homes, had a contract to install Wayne Dalton garages. Unfortunately, when the parts malfunction, service can only be provided by the contractor who installed the Wayne Dalton products. I called the company who installed my garage and received a voice message requesting me to leave information and someone would return my call. Since I needed service and strongly disagree with the monopoly game between MI and the contractor who installed Wayne Dalton products, I searched the internet and read the reviews of Precision and decided to call. I agree that the service is prompt and professional but I definitely paid for it. To replace a broken spring cost me $569.95 and this was with discounts. The technician informed me that the parts I had were cheap and Precision parts were of better quality. Unfortunately I found out that I could have received the same parts a lot cheaper. I think you are doing an excellent job in selling your service but your prices are high. Also after reading the comments on the web, someone mentioned that they had a life warranty on their springs that they purchased in 2005. I received a 5 years warranty. I think the cost would be justified if I had received a life warranty. Thanks for the opportunity to express my opinion.
- Shade Ojibe
Product:
Columbus, OH
Very customer service oriented. Prompt for appointment. Very informative. Introduced self as company employee. Will use your company for future needs nd refer your company to friends.
- Mary Wolfe
Product:
Columbus, OH
Everything was done well. Quick service and helpful technition
- Marcia Preston
Product:
Columbus, OH
Thank you for your service. Everything went smoothly, from good information on your website, to being able to schedule a same day appointment quickly over the phone, to the technician calling ahead and arriving earlier than expected, to the quality of work that was performed (which included two new springs and a new door opener) and finally to the paperless e-mail receipt. Great Job!
- Ron Garczewski
Service Provided:
Product:
Technicians: Tom Palmer
Columbus, OH
Very pleased with the work. John is well qualified and friendly. Showed up on time and did an excellent job. Thought it was a little pricey but I guess you get what you pay for.
- Al Brick
Product:
Columbus, OH
Excellent service- quick, reliable, timely. The technician came out as scheduled and did all of the necessary repairs. He explained the various options, warranties, etc.
- Sid Geller
Product:
Columbus, OH
Well thanks to the owner, Beth, my problem has been resolved. I truly appreciate her concern regarding the issue with my garage door. After it was installed (none of us noticed it right away), we saw there were some defects in each panel of the garage door (sort of like welts in the metal). I was also not completely happy with the color, as it turned out a bit too dark to match the top trim. But Beth heard me out, and resolved this problem. She even got me another color, which I truly appreciate. I really appreciate Beth's kindness in resolving this issue. Some companies might have just "blown me off" and ignored my concerns. I am very happy with the results of the new door. I even decided to upgrade a notch for a bit more insulation, and wow, this door looks awesome! Very solid. Thank you Beth, and Gary for putting the door in. Gary is very good at his job too. I would highly recommend this company to anyone.
- Gina Simmons
Product:
Columbus, OH
Gary was superb, very considerate, knew his job extremely well, and was very professional. I feel lucky to have him install my new garage door. Thank you all! Genna, in your office was very considerate and compassionate as well. The only issue I had was that your supplier refused to void out the door I ordered because he said it is a less ordered door and he did not know if he could sell it again. My door completely broke, forcing me to leave my car outside until the door came. So I asked for another door you had in stock. You could have come out with another door the next day, but because the supplier was not willing to cancel his door, and allow me get one you had in stock, I was forced to leave my car out overnight for more than a week on a busy, very dangerous and fairly high crime street. That upset me that your supplier thought it was more important to turn a profit for himsef, then to be concerned for my safety, and the safety of my vehicle. There is an exression: "The number one cause of poverty is greed." Don't you think that was selfish of your supplier? Anyway, other than that I am very happy with your company and the door. Thank you.
- Gina Simmons
Product:
Columbus, OH
I'm "very" pleased with the quick response to my phone call for HELP! A tech came the following am and fixed my broken torsion issue - plus I had them back the next day to install a new garage door opener! Folks on the phone were very courteous as was the tech. I will recommend Precision to my friends and neighbors!
- Nancy Super
Product:
Columbus, OH
I feel really lucky to find Precision Door online and fixing my garage doors on Sunday. John did an excellent job to explain everything and solve the problems. I was so happy that the garage doors could be fixed during weekend. I will recommend Precision to my friends and my neighbors. 24 hours and 7 days services without extra charges, you can trust. Two thumbs up!!!
- Yan Meng
Columbus, OH
I am very satisfied with the services your company has provided for me over the past years. Again today, when installing a new Garage Door Opener, your technician was prompt in getting his work done and also explaining the operation of the new unit. I will always recommend your company.
- Ingrid Springer
Product:
Columbus, OH
On Monday, Sept. 29, 2014 I called the Precision Door Service Office to report a malfunction with my garage door not closing properly. Mr. Gary Morkassel was sent to service the problem with my garage door. He adjusted the springs, tightened all hardware, aligned safety eyes, tightened brackets, rewired safety eyes, adjusted opener travel and lubricated the tracks. I paid the price for the service, which totaled $155.00. On Monday, Oct. 6,2014 I returned from a trip to Pittsburgh, Pa. and I discovered that my garage door was wide open. I closed the door and on Tuesday morning Oct. 7, 2014 I found that my door was wide open again. I call the Precision Office again to advise of the problem I was having again. Mr. Morkassel showed at the garage at 9:30am to checked the problems with the door. He decided to erase all opener codes and reprogram two transmitters, which are used to open and close the doors. I was charged a price for this service of $55.00, which covered the 10 minutes that involved this particular secondary repair. Mr. Morkassel did a good job of repairing the garage door, but it would have been better if the repairs could have been completed on the first repair call, which may have saved me additional costs.
- William Stevens
William, We appreciate you taking the time to write in, and ultimately, we're glad we were able to get everything back to proper working order. With regard to your door being open when you were out of town, this typically indicates that a neighboring transmitter may be intercepting the frequency on your opener. A first step solution would be wiping and reprogramming all codes. Based on Gary's feedback, it sounds like this took care of that particular issue. Since there wasn't an indication of a signal issue at the time of our initial repair, wiping and reprogramming all codes wasn't a necessary step to take. Instead, our initial visit corrected the known problem at the time, which was balancing the door and ensuring a safe and easy opening/close function. We do apologize if there was any confusion regarding these two separate issues. Again, we are glad that everything was ultimately taken care of and we appreciate you giving us the chance to make it right. As an extra step for Precision, we will be sure to communicate thoroughly in instances such as these.
Product:
Columbus, OH
Great quick service!
- Beth Stevens
Product:
Columbus, OH
I would recommend Precision Door to everyone. I called Thursday evening,they came the next day. John was very nice and explained everything to me. I am very pleased with the new garage door opener. Thank you very much.
- Kim Dietz
Product:
Columbus, OH
very professional and did a good job rating 5
- Srihari Chitturi
Columbus, OH
I regret to say we were unable to use your service. I called about a broken spring repair. I was not expecting the price quoted. I have gotten 3 estimates to fix a single broken spring, all inclusive labor etc. A1 Garage Repair: $129.00 Economy Garage Doors: $138.00 Precision: $293.00 I will accept part of the blame for not fully understanding your price before the service technician arrived at our house. However, the $55.00 service fee is out of line. You markup of parts cost is too much. Your costs for labor are too high. I have given 3 star rating only because the technician, Tom, was courteous and professional. I am sorry we were not able to do business. Your pricing is not even remotely competitive. The attempted collection of the $55.00 service fee when no work was performed was tacky. (I know Tom was just doing what he was told to do.) Approximately 20% ($55.00) of your total cost for this service is for absolutely nothing. You really need to drop this fee from your costs.
- Allan Hench
Thanks for the response, Allan. Your feedback is very important to us, so we appreciate your reaching out. Since work wasn't performed, we've confirmed that all charges have been waived. With respect to pricing, though we're unable to speak for other garage door service companies here in Columbus, our pricing reflects a few very important factors that we feel are crucial when considering a replacement or repair (of any kind) on your garage door. First and foremost is your safety. It's our priority at Precision Door to execute the safest solution for repair. Sometimes this could mean that there may be more going on than what we were initially called out to inspect. When encountering this, we immediately inform the customer, so that they're updated and educated as to why it may be needed. We believe that when it comes to the customer, providing an ultimate solution with an outstanding warranty is best practice. This will result in fewer repairs over the course of time and again, the safest solution. Speaking to the hardware quoted, we always recommend replacing both springs. Like the headlights on your car, if one goes out, the other is likely to soon follow. Your pre-existing (unbroken) spring had equal wear compared to the spring we were sent to replace, so recommending the replacement of both is the safest option. If we were to only replace a single spring, this would increase the work required to lift your door on an already fatigued spring. As a result, this could also shorten the life of your new spring and all surrounding hardware, because they'd be working that much harder to accommodate the spring. Additionally, it's important to consider the quality of the product being installed. Our Precision torsion springs are oil tempered, galvanized and rated at 30,000+ cycles. We'd be happy to further elaborate on any of the hardware that was quoted for repair on our visit. Finally, we'd like to apologize that we weren't able to meet your repair needs, but hope that you'll consider Precision for future garage door repairs.
Columbus, OH
I chose Precision due to previous satisfactory experience with the company. Service tech was early which worked out well for me. Actually finished the repair faster than I expected. Tim was organized and efficient and answered any questions I had. Very pleased. Also very pleased your company responded the same day I called.
- Kirk Reed
Product:
Columbus, OH
Prompt, courteous and didn't oversell me. Will definitely use again and recommend them.
- Tom Snearey
Product:
Columbus, OH
It was after lunch and the garage door would not open. I noticed the broken spring. I dug out the receipt from 2005 when we bought the springs and found there was a life time warranty. I figured it would be days before a technician would be available. When I called, they had an appointment that afternoon. The spring was replaced before dinner that night. And it only cost me a minimum service fee. Thank you Precision Door Service for a job well done.
- Jim Wallace
Columbus, OH
prompt, polite, explained options in easy to understand manner
- Shari Wolfe
Product:
Columbus, OH
MY garage door, slammed shut instead of closing slowly. I called another service before Precision, who also advertised same day service. All their technicians were out of town for a week, I am glad they were. I am very grateful for the prompt service I received from Precision. Their Technician made sure I understood what needed to be done, and why. He went above and beyond, very friendly. I will always call Precision for my garage door needs. JH
- Jeannette Held
Product:
Columbus, OH
As always, Precision Door came to my rescue and did a first-class job of fixing my garage door problem. Gary, the tech who helped me out was very considerate and helpful. I won't use any other garage door service than Precision Door - a great company with great staff. Thank you.
- Sue Mayer
Product:
Columbus, OH
I already sent my comments through and just remembered that my technician's name was Tom. Thanks again for such excellent service.
- Susan Long
Columbus, OH
the original installation by Precision was done efficiently and competently. The technician seemed knowledgeable and was helpful in explaining how everything worked. When a repair was needed we went back to the source. The tech this time was friendly and understood that I was concerned about the problem and the solution. Very pleased
- Leslie Howard
Columbus, OH
good service
- Wayne Drum
(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439(614) 441-9758
(614) 441-9758(937) 552-5973
(937) 552-5973(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439Office: (614) 965-6565
219 Cemetery Rd
Canal Winchester, OH 43110
Office: (614) 259-8928
5992 Westerville Rd
Suite A
Westerville, OH 43081
License
License #52-748230
Office and appointment follow up was excellent Our technician did a very good job explaining and then installing the new garage door opener. The billing and follow up was as explained and worked well.
- Gary Page