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Derek Mason
Average: 4.94 stars
Derek Mason's Bio:
Derek has lived in Ohio for his entire life and he enjoys spending free time with his family and friends. On his down time Derek enjoys going to sporting events with the kids.
Westerville, OH
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Technicians: Derek Mason
Westerville, OH
I think you exceeded my expectations. You solved our problem and suggested items that should be replaced for safety and operation of the door. Your staff were very professional, courteous and knowledgeable. They were extremely helpful and friendly. They did a good job. Thank you. I also appreciated the quick response.
- Al Smith
Westerville, OH
Derrick and Zach were great. They diagnosed the problem and fixed it. I was surprised how quickly we could get an appointment they were able to get here. Same day service. Well Done
- Timbo
Galena, OH
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Derek Mason did an excellent job in repairing our garage door. He explained in detail the problem and repaired the door I would recommend him and Precision to anyone needing garage door work
- Art Harper
Dublin, OH
Derek was great. Very thorough and kind. He explained every step, found potential issues for the future. He wasn't pushing to make a sale. Much appreciated his honesty.
- Kim Cooper
Galena, OH
The technician, Derek was very knowledgeable and helpful in replacing our springs and bearings. He also was very personable and enthusiastic about his job.
- Jack Webster
Westerville, OH
Called late AM for a "Check-UP" on my garage door system so not an urgent call by any means. Shocked to hear they could come out same day. Derick arrived and did not identify any urgent issues as all was working at this time and stated there was no charge. He did however identify some items where wear and tear were progressing and noted the springs were too small for the weight of my door. After a very good educational discussion, I told him I like to operate in prevention mode rather than in problem mode. He gave me a quote and again was shocked to hear that he had everything on his truck and could complete all items discussed during this visit. WOW - Glad I called Precision.
- Allan Huffman
Galloway, OH
Technician was great explain what was needed to resolve my problem
- Royce Mix
Grove City, OH
Very impressed that they came out the same day we called. They had all the materials in the truck and were able to fix it on the spot. This was the second time we used them and they made sure everything was right, beyond my initial expectations. Highly recommend.
- Joe Schultz
Galena, OH
Excellent work
- Michael Fickell
Plain City, OH
Derek quickly diagnosed the issue, thoroughly explained the issues as well as possible solutions, and performed the necessary installation with precision. He was honest, knowledgeable, but not at all pushy. I would highly recommend Precision Garage Door of Columbus and Derek Mason for all of your garage door and garage door opener needs.
- SEAN M. THOMPSON
Dublin, OH
I needed to have my gargage door replaced or repaired as it had stopped working . I chose Precision because of the great reviews. An precision employee , Derek, came out the same day. He was super friendly and after checking it out explained what the problem was and gave me a estimate , which seemed like a fair price to me considering everything needed to be replaced except the door and tract. Now everything is upgraded and looks and sounds like new. Thanks again Derek!
- Judy Jordan
Worthington, OH
1st class professional repair work by Derek Mason in an efficient manner. Prompt service appreciated. Thanks. All the best. Dr. Jim Reuther
- Jim Reuther
Dublin, OH
The technician was great and provided us additional information on how the spring works what other items are wearing down and very polite. He was Great!
- Dennis Giddings
Hilliard, OH
Really impressed by the service we received form Derek. He was punctual and quick with the repair. Was thorough with his explanation on what our garage door problems were and worked with us on getting the service work within our budget. All of this was done on one of the hottest days of the year...keep up the good work.
- Timothy Grau
Columbus, OH
Derek gave me several options to fix the opener. He did not pressure me and he also told me things to look for down the road.
- Stephen Gross
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Technicians: Derek Mason
Millersport, OH
As of June 16, 2025, I am very impressed with this company. It was so helpful to have such a quick response with same day service. The technician, Derek Mason, portrayed the kind of employee I wish other companies would have. He was so kind and helpful, explaining everything which showed his professionalism and also his willingness to fix my problem. I was so surprised when after asking him how soon he could do the work, he said ¨I can do it now.¨ I am very happy with my new system! Thank you Derek and Precision Garage Door Service.
- Debbie Edwards
Columbus, OH
Derek Mason is very professional and very knowledgeable of overhead garage doors. He thoroughly explained the problem with our door, the repair that was needed and the cost. The repair was done in a timely manner, as Derek explained each process and also showed us the defective parts that needed replaced. We are very satisfied with the repair of our garage door and we highly recommend Precision and Derek Mason.
- Julius Funari
New Albany, OH
Derek Mason was excellent to work with. Very knowledgeable and very easy to work with. Highly recommended your team of professionals. Five star for sure
- Jody West
Sunbury, OH
Derek came to the house to reprogram our outside remote. We have a lot of trouble with it. He ended up installing a new one. I believe it should work better. I also asked that he refresh me with how to fix the outside opener if it loses its signal again. Did so with no hesitation. While doing the work he also noticed 2 items that needed attention and took care of them while he was here. Such a kind person and always giving suggestions to help. Also made a recommendation for a future fix .
- Mick Holly
Lewis Center, OH
Derek Mason did a fantastic job for us. He diagnosed our problem and found several other issues which would have caused future problems. He had all the material he needed on hand and he completed the work the same day, efficiently and professionally. I will use Precision in the future if I have issues, and request Derek to do the work. Outstanding job!!
- Dale Caffall
Pataskala, OH
I replaced my old overhead door opener with a side opener. I could not believe the difference. It is so quiet you have to listen to hear it. Derek done me an excellent job by balancing my door replacing my rollers and programming my remotes. I would recommend precision door company and Derek the technician to anyone. If you have anything wrong with your garage door call precision.
- Robert Ashbrook
New Albany, OH
Derek M. was excellent.
- Brad Martinez
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Technicians: Derek Mason
Millersport, OH
Technician did good job of analyzing the existing garage door insulation to make sure a satisfactory repair could be accomplished. He was able to work around a tight situation to modify the existing lift mechanism. Only negative was the $700+ for approximately 2 hours labor and parts (2 pulleys, lift bar and coil spring)
- Doug Fichtner
Powell, OH
These folks are honest experts in everything they do and say.
- Dale Miller
Groveport, OH
Great service and professionalism from each representative I've dealt with on my garage door! Thank you!
- Adam Lee
The spring on our garage door broke on a Sunday evening stranding both of our cars inside the garage. I scheduled an appointment that evening (on-line) for Monday morning. The communication with Precision was excellent. I received immediate confirmation of my appointment, and received a text and phone call on Monday morning that their technician was on his way. He arrived around 10:45 a.m., and after looking at the door he sat down with me and went through a full range of repair options. The technician had all parts required to do the job in his van, and by 12:30 p.m. the repair was completed. He explained all his work as he was doing it and educated me on proper maintenance. He even threw in 2 cans of lubricant for me to use in the future. I am very happy with the friendly and professional service I received from Precision and would recommend them to anyone needing garage door repairs.
- Tom Kevern
Columbus, OH
Good company and very reliable.
- Gail Snewin
New Albany, OH
It was recommended by my First Alert system. The problem was solved, the workmen (2) were both helpful, friendly and professional. They explained everything to me and were very courteous. I would recommend them. However, I found the prices for what was done was very high. I have neighbors who I will tell about their service, but I will mention that the price was very high for what I had done.
- Ellie Kaufman
Blacklick, OH
My son arranged this repair. I am very satisfied with your tech and his courtesy. I was essentially stranded till you fixed the problem. Thanks for coming so quickly and doing a good job
- Annette Young
On line customer satisfaction rating for the Westerville area. Dereck called before hand, arrived on time with a helper. After inspecting the garage door and opener, he went over the details of his finding with me then came up with a priority list of repairs and options for the repairs. He and his helper installed the upgrades to the door and track along with installing a new garage door opener. The door is running quieter and seems more stable than before. All around a great job by this team.
- Richard Sandor