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Reviews for Derek Mason
Renette Wooten
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Excellent service and professional! I have used another door service in the past but now I will be calling you. Service was fast and really appreciated having my door fixed so quickly on a weekend.
Technicians: Derek Mason
Service: Garage Door Repair
Pam DeLille
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I was able to set the appointment for same day service which was very convenient. I had been having issues with the garage door opening smoothly for quite some time and two other companies had been unable to resolve the problem. The tech listened to my descriptions before testing the door so he could know better what to watch for as he tested the door (the issue was sporadic but problematic.) He found a few problems pretty fast and was able to make adjustments as well as replace some parts needed. I was very happy he had everything he needed with him; there was no added waiting time for parts. Everything was done in under two hours. Fast and VERY friendly service. The issues seem to be resolved and if for some reason they aren’t I have the added comfort of a warranty. I’m very pleased with Precision Door.????
Adrienne Stevenson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Precision initially installed our replacement double door garage opener. This year we had problems with the door opening periodically like someone had our passcode/ frequency, etc.. In addition, our inside door opener pad would not operate on a consistent basis. Our Techician Derek Mason was very knowledgeable and professional. He checked our whole system out and no obvious answer to our problem. However, he took the extra time out to look further into the inside wall contol unit and located a couple of wires somewhat loose. He tightened them up, and it's been almost a month now, and we haven't had any problems with the unit since. He gave us some additional tips as well. Thank You Derek.
Kenneth Milner
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Great response after my call. The service Tech very polite and professional. Explained everything, very happy with work and results.
Daryl Minney
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
We are pleased with the work. Our technician was very professional and informative. Thank you.
Jim Rose
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Derek Mason did an excellent job! I am very pleased with his attention to detail and ensuring my garage door that we bought form Precision Door Service 3 years ago is tuned up and ready for the Winter. Jim Rose jrose.isp@gmail.com M 614-260-2040
Technicians: Derek Mason
Service: Garage Door Repair
John Snider
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Derek did a great job! Was phenomenal!
John Truitt
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Derek was extremely helpful and we really appreciate the time he spent helping.
Technicians: Derek Mason
Service: Garage Door Repair
Nate Schiffel
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
First experience with this company. Fantastic all the way around. Prompt response. Arrived early and the technician was outstanding. Well done.
Dale Thompson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I was very happy with my experience. Derek arrived when he said he would, he was very polite and courteous, he was knowledgeable about what needed done to fix my door, and he explained the different options available clearly and straightforward.
Technicians: Derek Mason
Service: Garage Door Repair
Chris Ryan
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Derek was awesome. Very polite and knowledgeable, explained everything and was very thorough, and completed everything in a timely manner. 10/10
Steven Leonhardt
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Garage spring broke during the evening. Precision was able to get to me on the schedule the next day and perform the necessary repairs. Also completed an inspection of all components of the garage door and recommend some other items to consider and things to watch going forward. Bonus was Derek was a hoot to work with, quick and professional with the repair.
Edward & Patricia Quickert
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Outstanding service.
Technicians: Derek Mason
Service: Garage Door Repair
Duane Weiss
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Very pleased with service provided and with your technician Derek!
Terry Walton
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
They was the first company who pick up the phone and was out in like a hour the other one was like 2 day or 3 day i need my car for work i could not wait 2 days or 3 days they even waited til my payday the employee was very nice, Thanks to all the employees at precision oh I just call them because i got a coupon i'm able to use it thanks to Chelsea if need be I will tell my friend.
Tammy D
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
In November 2020, Precision came to my home for a service call on my newly-purchased, flipped house. They discovered that the overhead garage door was not installed correctly and completely went through the entire overhead garage to ensure proper functionality and safety. I was very happy with the work then and it is the reason why I call in Aug 2021 since the door was not working as expected. Derek was here within a few hours (on a Sunday!), and after a few adjustments and the door was working perfectly. Derek was professional and explained the issue in detail. I highly recommend this company!
Technicians: Derek Mason
Service: Garage Door Repair
Michael Grossberg
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Derrick, the repairman, couldn't have been better. Very knowledgeable, polite, answered all my questions, explained what was immediately wrong and also what other garage door issues (very old ball bearings, old spring) were affecting the garage opener. A plus!
Technicians: Derek Mason
Service: Garage Door Opener Repair
Mohammed B
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Derek was very knowledgeable and thorough in his work. He did an excellent job in replacing the spring and other parts which were worn out due to age. I am happy with the service provided by Precision.
Ray Hanback
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Very fast & efficient service. Called at 11:15am on a Sunday and the technician arrived about 12:30 Derek was very professional and did an excellent job.
Technicians: Derek Mason
Service: Broken Garage Door Spring Repair
Sherry Wirick
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Excellent service. Tech took the time to explain everything to me
Technicians: Derek Mason
Service: Garage Door Repair
Joslyn Dorsey
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Our garage door went out today and Precision was able to come out same day which was awesome. Derek was our technician. He was knowledgeable, respectful, nice, and seemed very genuine. He broke down our different options and we ended up customizing a bit but overall it was a very pleasant experience. I would definitely recommend this company to anyone and I only selected this company because of all the good reviews soooo I'm adding to your "good review" collection! Thank you so much!
Michael Giuliani
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
It was easy to schedule appointment over the phone. Came out the next day and called 30 min ahead. Derek Mason the technician was great.
Amy & jerry Siles
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Very good customer service.
Technicians: Derek Mason
Service: Broken Garage Door Spring Repair
Wanda Young
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I chose your company because of the quick response and your rating on the BBB. Derek did a wonderful job. I give him 5 stars. He was very courteous, efficient and knowledgeable. Getting someone to come out was very quick.
Luevoka Powe
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Service rendered by Mr. Derek Mason was exceptionally extraordinary. Please thank him for his labor of love. Much care he gave to his task. Much care and understanding he devoted to us his customers. He was Very cordial and respectful. Thank him also for the discount !!!
Mike Gonidakis
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Precision did a great job for sure. Their Technician was fantastic and went above and beyond. Great guy and he represented the company very well. Very pleased with the results of our garage door repair. Thank you!!
Technicians: Derek Mason
Service: Broken Garage Door Spring Repair
Linda Williams
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
My invoice says total invoice & total payment is $915.87. My credit card receipt is for $964.07. I realized there was a discrepancy at the time but assumed it was sales tax. However, the amount is not correct if that is the case. Why doesn’t the invoice show sales tax? Was I overcharged? Also, your initial appt confirmation said En W was my service technician. Derrick called & showed up. His picture was not in your original email. It was disconcerting but since he drove a Precision truck & had a Precision shirt, I had to assume he was legit. He was a little too polite, it made me uncomfortable. Linda Williams
Thank you Linda for taking the time to leave us your feedback. We are precision apologize about that error in regards to the payment and we appreciate you giving us the opportunity to fix that for you. Any further questions or concerns please feel free to reach out to our management team directly.
Technicians: Derek Mason
Service: Garage Door Repair
Craig Maul
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Suddenly Wednesday evening we had a broken garage door opener. Saw an advertisement for garage door repair, etc. and called Precision Thursday morning. Derrick was available at 2:00 Thursday afternoon. He was very friendly, courteous, knowledgeable and efficient. New garage door opener by 4:00 Thursday. If you need a very competent garage door technician. Call Precision and ask for Derrick.