Garage Door Repair in Columbus Metro Area - Page 105

Beth Signore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am the previous owner of Precision Door of Columbus. I owned the franchise for over 20 years before selling it to Scott 5 years ago. Also, we hired Tom Palmer.

Robyn Wagoner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Upselling and Ripoff Prices I followed the many glowing reviews about Scott and Precision Garage Door Service, so had them out to address a likely broken spring (big bang just like a broken spring, but no pieces visible). The good news: Scott came out within a couple hours of my online booking and the trip charge is a very reasonable $20. Also, Scott is a personable, interactive guy who likes to chat. The bad news: The whole trip was devoted to upselling unneeded and horrendously priced services. For each suggested service, it was all done under the guise of: “Well maybe it is a problem and maybe it isn’t, so it is up to you whatever you want to have done.” That is not what I need or expect from an experienced technician. I want to hear what is essential to do, and what is unnecessary. With all their experience, they should know much better than most homeowners. For example, Scott noted that there was some “dirt” around to torsion bar bearings, actually fine metal filings from wear. All true, all normal after 35 years years in service. But there was no sign of binding or free play in the bearings, so no reason to expect trouble. He quoted a price of $176 per bearing plate, noting that garage door parts were horrendously expensive. Bearing plates cost about $10 each at Home Depot or Amazon. The replacement time for two was to be about 1 hour according to Scott. That makes the labor rate for the work of about $300 per hour, more than many doctors and lawyers make. Scott thought that the spring should/could be changed, even though it was not broken and it was installed within the last two years. The cost for that? $392. The time for that work was 1/2 hour to 1 hour. The cost of garage door springs at Home Depot of Amazon? $40-$50. Again, a $300-$600 effective labor rate. My advice: steer away from Precision and find a company that knows what you need and charges what they should.

Tom S

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

As it turned out, my 26 year garage door opener only had a hiccup and the technician was able to do a reset and had it operating in minutes. There was no charge for this, how nice! I had him give me estimates for new equipment and I will have Precision install it when my old opener fails again. This is a fine company.

Donna Anderson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I appreciated the politeness and honesty and attention to detail.

Brian Lightfoot

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician did a great job repairing the garage door and inspecting other parts of the door. I would recommend to anyone needing garage door repairs or replacement.

Rosalie McCool

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Hello, I called Precision Door because you have helped me in the past, as well as my sister who lives across town. Both of us were impressed with your service technitions because they were knowledgeable, helpful, courteous and professional. Since my home is 20 years old, I did not want to put more money into fixing something that old with out-of-date technology. Tim went right to work and upgraded the system. It runs so quietly now and I feel well taken care of. Thank you for running such a professional business; there aren't many like that these days. It has taken a big weight off my shoulders.

Amy Brown

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Wonderful installer, John! He was very professional and thorough. He offered me several options so I could make an informed decision. Installation was quick, he showed me how to use the new opener including showing me how to program the new key pad. It’s very easy to program. I would not hesitate to call your company again to service my garage doors.

Rich Agnello

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My thanks to James for his accurate and timely service!

Jay Pully

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This is a friendly outstanding service, kept us informed and explained the potential problem and how they will resolve them. Carlos Morales the technician was exceptional and this repair was done on Sunday. Thanks to all of you for this outstanding service.

Dallas E Braham

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Everyone I worked with to purchase a new garage door and opener and a complete total new system with controls installed did an outstanding job. All of the old garage door and system parts were hauled away. On October 25, 2024 Alana Moran met with me and gave me a quote for the cost of the new garage door and opener, and eligible discounts in the cost to perform the installations. Alex Eliopoulos installed the garage door and opener on November 1, 2024 in about 3 1/2 hours, and cleaned up everything and hauled it away. Congratulations to Alana and Alex for the great job they did representing Precision Garage Door Service of Columbus in a courteous and professional way.

Roy Constable

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician James Damron called prior to arrival ,arrived promptly introduced himself and viewed the problem. Estimate was provided and he went to work. Repairs were completed without waste of time and any and all questions answered in an understandable manner. I would not hesitate to call Precision in the future R. Constable Pickerington Ohio

Terry Mccurdy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The problem was fixed within five minutes. Technician was friendly, prompt, and knowledgeable. Thank you!!!!

Larry Stewart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Muhammed was quick and awesome... thanks for everything

Darin Richards

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike McClellan was great. He gave me multiple options for a long term more expensive fix to my problem or a less expensive shorter term solution. I really appreciate that. He did not try to "upsell" which is a pet peeve of mine which many companies do and one that will not make me a repeat customer. I recently had a plumbing company come out unclog a toilet and they tried to sell me brand new toilets rather than fix the issue. I will never use them again. With that said great same day service. The person I spoke to on the phone was great as well. I will use you in the future for any garage door repairs and will promote you to my friends. I wrote a nice Google review as well which I rarely do.

Cody Moore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

2nd time I’ve had Tom out to service my door. He was prompt and thorough and got our door fixed quickly. Highly recommend!

Helen Weed

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision repair person arrived when expected. He was able to determine what was wrong with my garage door. Repair was completed immediately. He offered me two different repair options. I offered him a coupon I had been saving for Precision. He discovered that my senior citizen discount offered me a larger savings.

Freda Levinson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast, professional, friendly, and competent. The door bottoms have a good seal now!

Jim Merriman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Second time using them, very knowledgeable, offerednmultiplensolution. Work done quickly and efficiently. Very happy.

Tammy Schoezel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When Derrick arrived he did a thorough assessment of what needed to be replaced and walked me through every step explaining it all to me. He was very professional, courteous and knowledgeable during the whole process. I couldn't be happier with the whole experience! Thanks, Tammy S.

Norah Mattei

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I truly can't tell everyone how much I appreciate Precision Garage Door's service and helpfulness. They are truly top of the line in caring and service. Will never use any other garage door repair company. Always have had excellent service.

James & Judy Cook

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our technician was polite and did a very good job. He explained what was required and got the door working again. We appreciated getting the job done the same day we called.

Tami Mckinley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My technicians were friendly and helpful. They did a great job on my repair and explained in detail what they needed to do.

Raymond Dawes

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great fast service. Tech very helpful and found problem quickly

Paul Gartman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tom Palmer serviced my garage door today. He was very respectful and professional. Tom made the appropriate adjustments to my door and now it works smoothly. I enjoyed meeting him and when I need help again I will definitely ask for Tom! He is a credit to your organization!

Bob Brown

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

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Robert Bachman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Matt did a great job in repairing my garage door and not having to purchase a new one. Great communications on what he was planning to do. In and out in about an hour.

Justin Buren

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tech was very professional, detailed and communicative. I like how they call before arrival. He explained options and did a great job walking me through the system while talking about what didn't need fixed.

Darren Ashby

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Outstanding service from Mo!! He was efficient, thorough, and professional. I would recommend their services…no hesitation.

Elaine Selekman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very pleasant to work with. Very helpful with a minor problem. Would recommend

Becky Jago

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great Service! Great Technician!