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Tom Palmer
Average: 4.90 stars
Tom Palmer's Bio:
My name is Tom Palmer. I've lived in Grove City all of my life. I have a 19 year old son and a 15 year old daughter. I have previously worked in the residential construction business. In my spare time, I enjoy spending time with my family, going to the beach and working on anything from dirtbikes and motorcycles, to race cars and trucks.
Powell, OH
Columbus, OH
Excellent service & response. Certified Technician very professional & pleasant person. Thank you for being quality company.
- Jerry Buty
,
I called precision doors Saturday nite at 830, by 915 they were at my house to fix my broken spring on my garage door, they finished just after 10, and I was in bed by 1030 sleeping like a baby, not having to worry about being able to get out of my garage the next morning.
- Edward Camp
Westerville, OH
I give your Company six stars. This is the third time your company has been to our home. I can't say enough good things about The performance and quickness of response each time we've had an issue with our garage door. The workmen are always pleasant and efficient and intelligent about whatever the problem may be. Thank you so much! PS you may use this customer referral anytime, in any form. Sincerely, Irene Hatch
- John Hatch
Grove City, OH
Tom was timely,courteous and did a great job despite the bitter cold! Do not hesitate to call Precision!
- Brian Thayer
Columbus, OH
Great service. Very professional, Timely, Technician very personable.
- Ronald Bayless
Columbus, OH
Tom was great! Was here within 2 hours of us calling when Buckeye Doors failed to show! He finished quickly and the price was very fair. Would definitely recommend Precision to others!
- Karen Davis
Reynoldsburg, OH
Very timely response; friendly installer!
- Frank Hartge
Columbus, OH
I was really impressed with their prompt service call especially on a Sunday afternoon. My new garage door was replaced the next day. The technician who installed my door was very friendly and detailed with the explanation of why my door wasn't working properly and options for replacement. I would recommend this company to anyone who wants a quality product and great customer service.
- Lisa Kulp
Reynoldsburg, OH
Fast service!!
- Ralph Anthony
Dublin, OH
5 stars When I called for garage door servicing, the agent I spoke with was friendly and quickly set up an appointment for servicing. Your representative, Tom, was professional and friendly, and he kept me informed about the repair services he was performing. Everything was done in a timely fashion.
- Bonnre Awan
Lewis Center, OH
Super fast and friendly service. I was very impressed!!! Under 24 hour TAT!! (turn around time)
- Eric Hughes
Dublin, OH
5 stars
- Wendy Harian
Johnstown, OH
Repairman (Tom) did a nice job repairing a really screwed up overhead garage door. He was friendly, polite and efficient and took the time to point out the problems he found and corrected. Will definitely be a return customer if needed in the future!
- Pat Lampton
Columbus, OH
Tom did a fantastic job. Quick, easy. I appreciate that he was on time as my husband is in a rehab center. He was polite, kind and explained all the things I needed to know. It was so nice to have someone who was very nice and did his work efficiently.
- George Meyer
Columbus, OH
Thank you for your prompt, same day/night service. The garage door was stuck open at least 2 feet (not very safe for overnight). Tom was friendly, courteous and professional. I felt comfortable and safe having him doing the work in my home. I think the email confirmation, pictures of the techs is an excellent idea. He called prior to arrival to let me know when he would be arriving. Answered all my questions, explained everything well. The work was completed in a timely manner. Superior, quality work! Tom definitely rates 5 stars. What more can I say. I will and have already recommended Precision and Tom to everyone I know. Thank you, thank you, thank you!
- Susan Taylor
Dublin, OH
Expert service delivered expeditiously at a reasonable price delivering also excellent communication. What more could you want?!
- Michael Bonasera
Dublin, OH
I would definitely give Precision Door and Tom, my service technician, 5 stars for their outstanding service. My garage door broke on a Saturday evening. I had gotten another quote for replacement and was told it would be 30 days before a new door could be installed. I decided to get a second opinion and called Precision Door on Sunday morning. By 5 pm on Sunday evening, Tom was scheduled to come to my home to give me a replacement estimate (amazed and grateful I could get someone so quickly, especially on the weekend!). Tom was professional and knowledgeable and told me if my door was in stock, they could install the next day. I received a call first thing Monday morning informing me the door was available and could be installed on Tuesday. Tom arrived on time and within a few hours my new door was installed. I should note that Tuesday was supposed to be Tom's day off, but he knew I wanted the door installed as soon as possible , so made arrangements to make that happen. I would highly recommend Tom and Precision Door to anyone who needs service or replacement garage doors. Thank you so much!
- Joanne Sisia
Reynoldsburg, OH
tom did a great job for me. he represents your company very well,more companies need people such as him. thanks to all for great service.
- Gordon Church
Columbus, OH
Amazing service. I called at 7:45 am. Serviceman arrived and completed the repairs by 10:30 am that same day!
- Robert Fortin
Columbus, OH
Thank you for your service. Everything went smoothly, from good information on your website, to being able to schedule a same day appointment quickly over the phone, to the technician calling ahead and arriving earlier than expected, to the quality of work that was performed (which included two new springs and a new door opener) and finally to the paperless e-mail receipt. Great Job!
- Ron Garczewski
Service Provided:
Product:
Technicians: Tom Palmer
Delaware, OH
Thanks for sending TOM. He went above and beyond the agreed service and did an excellent job; in addition he's courteous, honest and on time. I will definitely recommend your company, and Tom personally, to anyone I come across in need of your service.
- Lee Lardizabal
Westerville, OH
Thank you so much for sending Tom out to repair my aging garage door and opener. He returned twice for problems after he repaired the door until I was a satisfied customer. I know I will be replacing this door and opener in the future, but it is working well again. When it is time to replace I will call your company because your customrr service is excellent!
- Amy Levine
Delaware, OH
Excellent service, the tech was very efficient, clean and knowledgeable. He was in and out, and most importantly, the door works again!
- Jim Sutter
Dublin, OH
Wonderful service!
- Tara Lenz
Columbus, OH
I feel really lucky to find Precision Door online and fixing my garage doors on Sunday. John did an excellent job to explain everything and solve the problems. I was so happy that the garage doors could be fixed during weekend. I will recommend Precision to my friends and my neighbors. 24 hours and 7 days services without extra charges, you can trust. Two thumbs up!!!
- Yan Meng
Dublin, OH
Precision has been my go to company to replace my garage door broken springs. They have always been very responsive. I have heavy wooden doors and this is the second time one of the springs broke in sixteen years. The technicians arrived within the time window and were very professional. Precision is highly recommended for garage door needs.
- John League
Columbus, OH
very professional and did a good job rating 5
- Srihari Chitturi
Columbus, OH
I regret to say we were unable to use your service. I called about a broken spring repair. I was not expecting the price quoted. I have gotten 3 estimates to fix a single broken spring, all inclusive labor etc. A1 Garage Repair: $129.00 Economy Garage Doors: $138.00 Precision: $293.00 I will accept part of the blame for not fully understanding your price before the service technician arrived at our house. However, the $55.00 service fee is out of line. You markup of parts cost is too much. Your costs for labor are too high. I have given 3 star rating only because the technician, Tom, was courteous and professional. I am sorry we were not able to do business. Your pricing is not even remotely competitive. The attempted collection of the $55.00 service fee when no work was performed was tacky. (I know Tom was just doing what he was told to do.) Approximately 20% ($55.00) of your total cost for this service is for absolutely nothing. You really need to drop this fee from your costs.
- Allan Hench
Thanks for the response, Allan. Your feedback is very important to us, so we appreciate your reaching out. Since work wasn't performed, we've confirmed that all charges have been waived. With respect to pricing, though we're unable to speak for other garage door service companies here in Columbus, our pricing reflects a few very important factors that we feel are crucial when considering a replacement or repair (of any kind) on your garage door. First and foremost is your safety. It's our priority at Precision Door to execute the safest solution for repair. Sometimes this could mean that there may be more going on than what we were initially called out to inspect. When encountering this, we immediately inform the customer, so that they're updated and educated as to why it may be needed. We believe that when it comes to the customer, providing an ultimate solution with an outstanding warranty is best practice. This will result in fewer repairs over the course of time and again, the safest solution. Speaking to the hardware quoted, we always recommend replacing both springs. Like the headlights on your car, if one goes out, the other is likely to soon follow. Your pre-existing (unbroken) spring had equal wear compared to the spring we were sent to replace, so recommending the replacement of both is the safest option. If we were to only replace a single spring, this would increase the work required to lift your door on an already fatigued spring. As a result, this could also shorten the life of your new spring and all surrounding hardware, because they'd be working that much harder to accommodate the spring. Additionally, it's important to consider the quality of the product being installed. Our Precision torsion springs are oil tempered, galvanized and rated at 30,000+ cycles. We'd be happy to further elaborate on any of the hardware that was quoted for repair on our visit. Finally, we'd like to apologize that we weren't able to meet your repair needs, but hope that you'll consider Precision for future garage door repairs.
Powell, OH
Very Professional..On time..Great Work..Sunday
- Earl Masterson
(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439(614) 441-9758
(614) 441-9758(937) 552-5973
(937) 552-5973(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439Office: (614) 965-6565
219 Cemetery Rd
Canal Winchester, OH 43110
Office: (614) 259-8928
5992 Westerville Rd
Suite A
Westerville, OH 43081
License
License #52-748230
Very good
- Mary beth Dever