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Tom Palmer
Average: 4.90 stars
Tom Palmer's Bio:
My name is Tom Palmer. I've lived in Grove City all of my life. I have a 19 year old son and a 15 year old daughter. I have previously worked in the residential construction business. In my spare time, I enjoy spending time with my family, going to the beach and working on anything from dirtbikes and motorcycles, to race cars and trucks.
Columbus, OH
Columbus, OH
Thank you for your service. Everything went smoothly, from good information on your website, to being able to schedule a same day appointment quickly over the phone, to the technician calling ahead and arriving earlier than expected, to the quality of work that was performed (which included two new springs and a new door opener) and finally to the paperless e-mail receipt. Great Job!
- Ron Garczewski
Service Provided:
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Technicians: Tom Palmer
Delaware, OH
Thanks for sending TOM. He went above and beyond the agreed service and did an excellent job; in addition he's courteous, honest and on time. I will definitely recommend your company, and Tom personally, to anyone I come across in need of your service.
- Lee Lardizabal
Westerville, OH
Thank you so much for sending Tom out to repair my aging garage door and opener. He returned twice for problems after he repaired the door until I was a satisfied customer. I know I will be replacing this door and opener in the future, but it is working well again. When it is time to replace I will call your company because your customrr service is excellent!
- Amy Levine
Delaware, OH
Excellent service, the tech was very efficient, clean and knowledgeable. He was in and out, and most importantly, the door works again!
- Jim Sutter
Dublin, OH
Wonderful service!
- Tara Lenz
Columbus, OH
I feel really lucky to find Precision Door online and fixing my garage doors on Sunday. John did an excellent job to explain everything and solve the problems. I was so happy that the garage doors could be fixed during weekend. I will recommend Precision to my friends and my neighbors. 24 hours and 7 days services without extra charges, you can trust. Two thumbs up!!!
- Yan Meng
Dublin, OH
Precision has been my go to company to replace my garage door broken springs. They have always been very responsive. I have heavy wooden doors and this is the second time one of the springs broke in sixteen years. The technicians arrived within the time window and were very professional. Precision is highly recommended for garage door needs.
- John League
Columbus, OH
very professional and did a good job rating 5
- Srihari Chitturi
Columbus, OH
I regret to say we were unable to use your service. I called about a broken spring repair. I was not expecting the price quoted. I have gotten 3 estimates to fix a single broken spring, all inclusive labor etc. A1 Garage Repair: $129.00 Economy Garage Doors: $138.00 Precision: $293.00 I will accept part of the blame for not fully understanding your price before the service technician arrived at our house. However, the $55.00 service fee is out of line. You markup of parts cost is too much. Your costs for labor are too high. I have given 3 star rating only because the technician, Tom, was courteous and professional. I am sorry we were not able to do business. Your pricing is not even remotely competitive. The attempted collection of the $55.00 service fee when no work was performed was tacky. (I know Tom was just doing what he was told to do.) Approximately 20% ($55.00) of your total cost for this service is for absolutely nothing. You really need to drop this fee from your costs.
- Allan Hench
Thanks for the response, Allan. Your feedback is very important to us, so we appreciate your reaching out. Since work wasn't performed, we've confirmed that all charges have been waived. With respect to pricing, though we're unable to speak for other garage door service companies here in Columbus, our pricing reflects a few very important factors that we feel are crucial when considering a replacement or repair (of any kind) on your garage door. First and foremost is your safety. It's our priority at Precision Door to execute the safest solution for repair. Sometimes this could mean that there may be more going on than what we were initially called out to inspect. When encountering this, we immediately inform the customer, so that they're updated and educated as to why it may be needed. We believe that when it comes to the customer, providing an ultimate solution with an outstanding warranty is best practice. This will result in fewer repairs over the course of time and again, the safest solution. Speaking to the hardware quoted, we always recommend replacing both springs. Like the headlights on your car, if one goes out, the other is likely to soon follow. Your pre-existing (unbroken) spring had equal wear compared to the spring we were sent to replace, so recommending the replacement of both is the safest option. If we were to only replace a single spring, this would increase the work required to lift your door on an already fatigued spring. As a result, this could also shorten the life of your new spring and all surrounding hardware, because they'd be working that much harder to accommodate the spring. Additionally, it's important to consider the quality of the product being installed. Our Precision torsion springs are oil tempered, galvanized and rated at 30,000+ cycles. We'd be happy to further elaborate on any of the hardware that was quoted for repair on our visit. Finally, we'd like to apologize that we weren't able to meet your repair needs, but hope that you'll consider Precision for future garage door repairs.
Powell, OH
Very Professional..On time..Great Work..Sunday
- Earl Masterson
Canal Winchester, OH
Service tech was on time as scheduled,was able to correct issue, explained cause, repaired prior companies poor assembly as well as door opener. Thank You
- Doug Ewart
Columbus, OH
It was after lunch and the garage door would not open. I noticed the broken spring. I dug out the receipt from 2005 when we bought the springs and found there was a life time warranty. I figured it would be days before a technician would be available. When I called, they had an appointment that afternoon. The spring was replaced before dinner that night. And it only cost me a minimum service fee. Thank you Precision Door Service for a job well done.
- Jim Wallace
Columbus, OH
I already sent my comments through and just remembered that my technician's name was Tom. Thanks again for such excellent service.
- Susan Long
Dublin, OH
Excellent service, knowledgeable technician, no extra charge for a holiday repair and repairs done correctly. You guys are really good. You rate a 5 plus in my book.
- Gordon Troup
Columbus, OH
the original installation by Precision was done efficiently and competently. The technician seemed knowledgeable and was helpful in explaining how everything worked. When a repair was needed we went back to the source. The tech this time was friendly and understood that I was concerned about the problem and the solution. Very pleased
- Leslie Howard
Columbus, OH
good service
- Wayne Drum
Columbus, OH
I had a broken internal spring and Tom came out at the end of July and replaced the spring with a new type and performed all types of service to make it run smoothly including reattaching the board to the garage wall which had come loose. A month later the cable seemed to slip. The company had Tom out within an hour of my call to repair and determine the cause. He was great and did a wonderful job and explained everything. Thanks so much!
- Cheryl Huang
Columbus, OH
The person who was sent to my home for our garage today was an unbelievable gentleman. He was thorough and never pressured me but did show me how to make the door operate better. I had issues I was not aware of and he took care of each of these problems in a professional manner. I would highly recommend your company to anyone who needed your type of service required.
- Sheri Sherman
Columbus, OH
The technician was prompt, thorough and courteous. He gave me a complete explanation of the issues and outlined all options for me.
- Robert Meier
Columbus, OH
Service was great. Spring broke late Saturday night. Repaired the next afternoon. With all the door hardware being 19 years old it made more sense to do the entire garage door overhaul. Tom explained this thoroughly and showed me the worn cables. Door is much more quite now and has guarantee.
- Dave Kleshinski
Dublin, OH
From the time I called until the time the garage door was repaired was less than 5 hours. I truly appreciate the prompt, courteous service. Tom was very professional and the price was very reasonable.
- Cathy Hicks
Westerville, OH
We received next day service from Tom. We were given several options,made our choice and replacements were done quickly. Precision now has our business and we heartily recommend for your repairs.
- Jim Elter
Blacklick, OH
Tom was great. In a matter of moments he new the issue and how to fix it. He also had the necessary items to complete the job in about and hour. The additional service of lubing and adjusting the door was above and beyond what I thought would be completed. I never heard him open my garage door when he was done. There is no question, I will call Precision Door for future service.
- Ryan Smith
Columbus, OH
Great service.On a Sunday too. Tech was knowledgeable and professional
- Don Padova
Delaware, OH
Tom called approximately 30 minutes prior to his arrival, was courteous upon his arrival, quickly assessing the situation. He provided multiple options for the repair and quickly started the repair upon my confirmation of the work he was to perform. He finished the job within a reasonable time and explained the work he completed. I appreciate his attention to detail. This is my first garage door repair and will definitely use Precision Door Service in the future.
- Derek Beaty
Hilliard, OH
We are very happy with the installation. The tech arrived early and completed the job in a timely manner.
- Bob Kowalski
Columbus, OH
SERVICE CALLS A GOOD. THE PRICE FOR NEW DOOR IS VERY HIGH.
- Sue Slone
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Technicians: Tom Palmer
Pickerington, OH
My tech was Tom Palmer. Tom came out last month for a different issue and has been great to work with both times. He's courteous, honest, and hardworking. He figured out the problem quickly both times and solved it both times. I will continue to use your company and will request that Tom be my tech.
- Frederick Reitano
Galloway, OH
I think the tech that did the work was Tom Palmer. I have the overhaul done on my garage door. Tom explained everything well and did a great job making sure I was good to go.
- John Mitchell
(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439(614) 441-9758
(614) 441-9758(937) 552-5973
(937) 552-5973(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439Office: (614) 965-6565
219 Cemetery Rd
Canal Winchester, OH 43110
Office: (614) 259-8928
5992 Westerville Rd
Suite A
Westerville, OH 43081
License
License #52-748230
Amazing service. I called at 7:45 am. Serviceman arrived and completed the repairs by 10:30 am that same day!
- Robert Fortin