Garage Door Repair in Westerville, OH - Page 3

Mark King

Matt did a great job and work with us to fix our problem and come to a resolution the way we wanted to. We really appreciated the work and the timeliness of the service.

Joseph Joseph

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Timeliness (less than 1 day turnaround), quality, service mindset, and friendliness is second to none. Cameron Flack was our technician. He explained in detail what he planned to do after performing a safety check. He went above and beyond fixing the broken spring (main reason for the service), tightening the loose chain, replacing the bearings, etc. Thank you Cameron and Precision Garage Door Service!

Janet Dircksen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Even though I paid, job is not complete since technician has not completed job. He requested full payment and said he will return Monday or Tuesday After he left, I had time to examine garage door seal and I think there will be a problem. I will appreciate a call from the manger Thank you, Janet Dircksen

Stephanie Sambroak

Top notch service, all the technicians were wonderful! Great communication, pricing, and easy to work with! Thank you all so much!

Sandy Hawk

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called and the friendly woman on the phone scheduled me an appointment for that day. Zack arrived 20 minutes after he called that he was on his way. Zack was friendly, professional, and repaired my remote problem. I appreciate all they do to make dealing with my garage door needs easy and always with kindness.

Sandra Butterman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I received excellent service from Precision Garage Door. Wallker, the technician, was personable, courteous, and professional. He took the time to clearly explain the repairs I needed to have done and after completing the repairs, he went over everything pointing out what he did. He did an excellent job, and I am very pleased with the results.

Thomas Harper

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tom was terrific. Courteous. Explained things Efficient

Amber & Maggie

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our garage door suddenly stopped working. I received a quick response via text late on a Saturday night and a technician was scheduled for 10am the next day. Jacob came to our home to help us out. He was knowledgeable, friendly, helpful, and a quick worker. We greatly appreciated his help and would recommend his work to others.

Leela vinod Cudapah

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Pros: Arrived on time. Cons: Lack of transparency and inconsistent communication. I was initially told my existing lift system could not be repaired and was quoted nearly $3,000 for a full replacement. Based on that information, I felt pressured into moving forward. However, the work was ultimately completed for $500, which raises serious concerns about how the original quote was determined. Toward the end of the service, the technician mentioned that the real issue was a broken spring—and that they didn’t have the necessary parts to fix it. This was never clearly explained upfront. Had I known, I could have sourced the parts myself and potentially avoided replacing the entire system. By the time this was clarified, the replacement had already been installed, leaving me with little recourse. I’m also concerned about the quality of the new system, as it appears lower-grade and I’m not confident it justifies the cost. Overall, the experience felt misleading and left me questioning both the necessity of the work and the company’s pricing practices.

Nick Kervin

Fast response time and great service!

Jennifer Priwer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Could we please get a copy of our invoice and payment receipt.

Kenton Keeslar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Timely and informative.

Hall Teing

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thanks for fixing my garage door, Matt is very professional, definitely keep your in mind for future reference.

Glenn Donaldson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Loved that all the repairs, including the original issue related to broken spring(s), could be done in one visit/same day. This is very convenient for folks who need work done quickly and have limited time due to work, kids, etc. Cameron was very nice, pleasant, and professional! He explained what could be done, what was necessarily needed now, and what wasn't, and some of the ins/outs of the whole garage door function.

Jerry Mathers

Tech Matt Eberly fix all of the issues we were having with our garage and it was nice chatting with a fellow veteran!

Dean Reiter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Dean R. very good timing and knowledge. Knew what was causing problem and fixed. Thank you

Manny Corpus

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Pat does GREAT work and I highly recommend him!!!!!! He already serviced our garage door before so I am aware he is a GREAT technician. Thanks Pat

Doug Weaver

From the sales person to the installers, everybody was very friendly, knowledgeable and honest

E. Schmidt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional and knowledgeable technician. Offered alternatives for either a quick temporary fix or replace the 25 year old motors, etc with new units. Went with two new units that offered wifi, cameras, and led motion lights. All I can say is being pleased with the outcome and 7 year warranty. Also appreciated the follow up calls on apt. day.

Adam Stewart

Matt E. was super knowledgeable and fixed the door promptly. Communicated his arrival window, showed up on time, and solved the dilemma. Happy customer.

Jerri Ruggiero

Tom came to our condo and diagnosed our problem very quickly. He is a great communicator, very thorough in his work, and a great representative of Precision Door.

David Zimmerman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

All maintenance work. Did a very good and efficient job!!

Deb Laipple

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We called Precision to confirm the findings of a previous company whose less than relatable technician seemed to lack knowledge and motivation to address our problem. Tim T. showed up the next day, assessed the problems and efficiently corrected the same. Tim was comprehensive with his explanations and friendly during our interactions.

Dan Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service person was very polite and listened to my concerns. He was very easy to work with. He fixed the problem I was having with the door opener and suggested some additional items to improve the door opening and closing. Thank you!!

Tom Temple

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

March 30 and 31 your tech Brad was here at my home for service, originally to give me an estimate to replace the garage door trim, which I did not have replaced when your company replaced both my garage doors in April, 2024. Instead of just providing an estimate for the trim, Brad took extra time to do an inspection of the doors, and in doing so discovered that insufficient springs were installed with the doors in 2024. He explained that over time this would result in the garage door openers failing much quicker than they should because they were lifting much more of the weight than they should. Your company approved Brad repairing this issue at no charge to me. Brad also made a repair on a connection from the door to the opener, resulting from this added strain. Today Brad was back with the trim, installed it, caulked and cleaned the trim, and applied a little paint to the nails. Brad did an excellent job, was courteous, efficient, and demonstrated attention to details and concern for the customer. You should somehow reward him and keep him around as he is a great representative of your company.

Jeff Friedman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision did a great job! They arrived during our scheduled window and gave me a call to let me know they were on the way. Our technician (Imani) was excellent! She answered all of my questions, explained everything they offered, and provided the pricing as I considered various options. The job was completed within 3 hours as promised and we walked thru anything that I needed to know, including set up of the phone app. It was a good experience overall and I am happy with the results.

Long Le

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

He did showed up at my house on time and finished the job very quickly and so professional. He did meet my expectation and replaced any part what I needed. Thank you very much for his help to made my garage door working very properly and quietly.

Don Grubbs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

NEIGHBOR had work completed by your team on Saturday afternoon AND our garage door controller could then operate both home’s garage doors. I would say this was a safety issue. We called Friday night and twice more on Saturday morning. We asked for a simple call back from a manager of the techs on all three calls. No responses. Finally on Saturday afternoon a tech arrived and had to reset and reprogram all of our devices. This still allowed our controllers to operate BOTH GARAGE DOORS. the techs then went over to our neighbors home and reprogram their units.

Joan Abrams

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I couldn’t get my garage door open when I needed to leave yesterday morning. I propped it open and when I came home, a technician from Precision was at my neighbors. I had used Precision before and was pleased with the help and job they did. I spoke to the man from Precision at my neighbor’s and he explained that I would need to make an appointment. He called Precision and told them I would be calling and I was very pleased with the man that fixed my garage door. Thank you.

Debra Joy

Very prompt and really knowledgeable. Keep us informed every step of the way.