Read what people are saying
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I identified broken spring on garage door, could't get my car out. called Precision and had a response. Repairment came and replaced along w/ other spring. Bottom line: he was here for 10 minutes. fixed it and charged me $589.00 w/ senior discount. I think we were taken advantage of and been had by the serviceman. I don't think this was fair ! By copy of this letter to BBB, they will be advised of this ripoff and will also be posted on social media. Springs are available for $ 100/a pair. This is what i would call a daylight robbery.

- Jim Claflin

Jim, we appreciate you taking the time to speak with our management team, we value you taking the time to leave your feedback and hope we were able to make this situation right by you as we strive to provide our customers with 100% customer satisfaction. If you have any further questions or concerns please feel free to reach out to our management team directly.

A huge two thumbs up! David Crowe called to tell us he was on his way. He assessed the problem. Actually there was no problem. We thought one of the springs had moved along the rod. He explained that the two springs on either side of the rod were different lengths and that this was by design. For each question we had, David provided a clear answer. We know little about garage doors and he could have sold us something and we would have been none the wiser. I can't say enough good things about Precision and will highly recommend this company to others. Btw, David is definitely a keeper! What a nice guy!

- John Brula

I selected Precision for my mother because we had a coupon for a free service call. I am outraged that she was charged a $20.00 transportation fee. She got a 3 door garage opener when she only has one garage. Simply makes no sense to replace her opener at that expense. The tech said the second opener had the batteries in a bit crooked. It still doesn't work. I will be ordering a second remote from Amazon, exactly the same as your company provided for $32.99. I feel like you took advantage of an 88 year old big time.

- Donna Whittaker

Donna, we appreciate you taking the time to leave us your feedback. Thank you for speaking with our management team this afternoon. We strive to provide our customers with 100% customer satisfaction and hope you will consider using our company again if you have any future garage door needs.

The gentlemen from Precision were on time, professional and solved my issue with the garage door. I would highly recommend them for service or garage door replacement. Bill Clifford

- Bill Clifford

Dustin was The Man! Very helpful, courteous, and nice. Knowledgeable and professional.

- Kenny Wright

Excellent technician! He was friendly knowledgeable and clearly explained my repair options and the costs associated with each. Upon completion he explained the warranty and operation. He was top notch!

- Heidi Biggs

My experience was great! I went on the website and did a chat to ask some questions, got scheduled for an estimate the next day and had the work done that same day. I figured I would schedule the work for weeks out. Joe was my technician and he was very straight forward with me and answered all my questions and did not pressure me to do the work!

- Dawn Y

The technician was timely, cordial, knowledgeable, and very helpful. Overall a very good experience!!

- Alan Weiss

Perfect customer service. Called and they were their within 2 hours. And then finished the repair with a new motor within 2 hours. The repair agent was professional, thorough, provided multiple options and his work was efficient and complete. Will continue to use Precision Garage Door for all our needs

- Ryan Bode

I easily perceived that the tech, Derek, knew what he was talking about and what he recommended about fixing my door. I appreciate Derek's explanations and his obvious passion about fixing my garage door issues. Hats off to Derek and Precision Door. Thanks!

- Ben Grabill

I chose Precision because of a commercial I saw on tv. It was so nice that an appointment was made within 24 hours. Megan was awesome. She was so courteous and profession. She readily provided the information that we needed and it was so much appreciated. Thank you Megan!

- Rosemary Albright

Pat was awesome, he quickly explained the situation and provided us the available options to fix it. he completed the repair in a little over an hour, during the OHio State game which should be overtime x !

- Doug Tyson

This is a great company to work with. From setting up the appointment to evaluating the entire mechanics of the door to installation it was a great experience. I have an order for door from the 1970s original to the house. Tim was able to point out the little things that kept my door from acting the way it should and recommended the proper springs to help out. Now I have a great door with a quieter operation and it was installed professionally and quickly. I’d recommend Tim to anybody.

- Ken Stoll

Our technician was great! Very informative, showed us each part that needed replaced and different alternatives. I would highly recommend him!

- Sarah Garlock

I was very pleased with the service provided by Matt Eberly. The work was completed quickly and with very good results. Matt was on time and easy to work with. Thank you, Matt

- Tom Thompson

David Crowe rebuilt a double and single garage door for us today. He called before arriving and we met with a friendly handshake. We discussed what I wanted from Precision Door Service. David was professional and went to work analyzing the doors. He then reviewed with me what it would take and the cost to replace the hardware and door seals. I agreed with his assessment and he went to work making the needed repairs. Upon completion he explained the Precision warranty, reviewed the invoice for each door, I paid him / Precision, and he emailed me a copy of the work done and a paid receipt. Job well done.

- Martin Hoover

My new garage door looks wonderful, and really adds to the overall looks of my home. The sales & design person, Alana M., was helpful, friendly , and she listened to my questions. She worked with me to get an attractive door installed within my time constraints, and was very professional. Door installer, Charles F., did a beautiful job installing the door, and was also courteous, and excellent at explaining the operation of the door. They are both a credit to their company. They were able to install my new door within a week, and the entire process was a good one. I would recommend this company to others.

- Alice Gosztyla

When our garage door opener stopped working, we called Precision to have them come service the door. After taking a look at the door, it was decided a new garage door opener was needed. The old garage door opener was taken down and a new one was installed in less than an hour. Fantastic Service!

- Eva Reda

My garage door opener is a Precision product so therefore I called them for service. Jason O. and Evan called first and gave me a time they’d arrive and they were spot on. Very nice gentlemen, explained everything and took care of the problem. I will definitely recommend Precision to my neighbors and friends. Thank you for your service! Kathleen Will

- Kathleen Will

Patrick came on a Sunday afternoon. Happy with his professional and personal skills. The process from first call through completion of job was very good. He even programmed and tested Homelink on my vehicle to make sure it all worked.

- Ann Morrell

Quick response and Tim did an outstanding job. Was a real pleasure working with him

- Paul Sharp

Derek the technician was wonderful. He responded kindly to my complicated family situation and adjusted his work plan to fit what I needed. He knew how stressed I was so he took care to explain everything and show me what he was talking about. I appreciate the timely service and attention to detail. The garage door gets lots of use & works perfectly now. I called this company because I'd seen the ads on TV. The service lived up to the promises highlighted in those spots, which is not always the case. All the parts needed to complete the repairs were available and the scheduling, which was a very important factor for me, was exactly as advertised.

- Jan Lanier

Open and honest feedback. Very nice staff from the person who answered the phone and made the appointment to the nice man who installed our new garage doors. Very nice experience and would recommend them to others.

- Carolyn Ashmore

The service was excellent. The technician was knowledgeable and very nice. When I need help again, I will request Jonathon Swartz again. Unuasually good service.

- James Goddard

Excellent service done the day I called. Dustin made quick work of the job but took the time to explain everything to us. Great job.

- Tom Barman

Michael Bowman was excellent, professional and experienced.

- Jim Cola

Tom P. Called and said he would be at my house in 45 minutes to 1 hour. He arrived in 54 minutes, right on time. He was very professional ( except he smelled like cigarettes). He gave me 3 different estimates, good, better, best. I talk with him as he completed the install. He was pleasant to talk to. He did complete the install in 1.25 hours. Which would have been about 1 hour if we didn’t talk so much. This is not the first time I have used this company. I am once again pleased with the quality of the work and the technician, other than he smelled like cigarettes. I will use them again if needed. I think they are a little pricey but the quality of their work very good. P.S. Tom enjoy your Vacation and cruise next year.

- Donald R. Burkins

We called Precision Door on the recommendation of a neighbor. We had returned from an evening walk to find that the garage door would not open because one of the springs had broken. We called and asked if someone could come out ASAP since our schedules were such that we needed the door repaired quickly. Walker came to our condo at 9:20 pm and he was terrific. He was an experienced tech and got right to work. He had the spring(s) replaced and we paid him by about 10:10 pm. We bought the heavy duty springs and he also recommended we replace the bearings at both ends of the rod and the bearing in the middle of the two springs. Walker was thorough and you could tell he was excellent at his job. Thanks for the responsiveness and the quality of the work performed. We appreciate it.

- Richard Durst

Job was to replace an existing garage door that had been damaged. Technician arrived on time, removed all parts of the existing garage door (panels, rails--everything but the garage door opener) and installed a new identical door. Technician was knowledgeable, quick, thorough and personable. Overall OUTSTANDING SERVICE.

- Jeff Sheets

David S. is a personable and professional technician who was able to diagnose an intermittent condition that caused unreliable and frustrating operation of our garage door. David also pointed out deficiencies with the existing door components that deterred the effective operation of the door, and that placed undue burdens on the opener. His explanations of the issues were logical and easy to understand. David proposed a number of possible solutions that allowed us choose a cost effective resolution to our problems. He installed a new opener and performed an overhaul of the door components that provided the best warranty for our budget. And additionally, he got everything done within tight time restraints that allowed us to meet our personal obligations. When he left our home, I told him that his employer wasn’t paying him enough! David’s knowledge and workmanship created our loyalty to Precision Garage Doors.

- Jan Crawford