Garage Door Repair in Reynoldsburg | Gahanna, OH - Page 26

Dee Brown

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was totally impressed and pleased at the service we received from Precision Doors. It was nothing like I expected. The day before, we were having problems with our garage door not going all the way down. It finally did, but today the same issue and I wasn't willing to take the chance of the door not going down at all and having to leave our cars out in the open at night. I did a search for garage door repairs and Precision Doors was the first that popped up. Normally, I check a few places when I'm looking for something, but what stuck out for me wasn't just the 5 stars. What caught my attention was the the section with the technician's bios as well as their pictures. That was a plus. The second thing that caught my attention was that there were very, very few low ratings and where the ratings were low, the owner addressed them and made them right. I did the online chat to ask questions. The person on the other end said that someone could come out today and gave me a 4 hour window. About 10 minutes after we ended the chat, a technician called to say that he was on his way! Wow!!! Payton arrived at the time he said he would. Very friendly, pleasant and personable young man who knew what he as doing. Walked around the garage, surveyed the situation, explained exactly what was going on and within 5 minutes, the problem was resolved. After he finished with the issue we called about, he pointed out the rollers on the garage door. It was something we never noticed before. One of the rollers was bent and the rest were rusted. We asked if we could make an appointment to have them replaced. "I can take care of that now." was his answer. Amazing!!! Within about 15 minutes, he had replaced all of he rollers. We're hoping not to have anymore issues with our garage, but if we do, we will not hesitate to contact Precision Doors and ask for Payton again. Thank you Precision Doors and thank you Payton!!!

Mark Roelle

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Alana was great. She listened, got right to the point and made our decision very easy. She even called us back and asked us if we wanted another style door, the same color because we could get it installed more quickly. Very easy process and very informative sales person

Stephanie Reynolds

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We just had our aging garage door replaced. We have used Precision for several years and have always had excellent service. Our technician Matt was extremely helpful, and patient as he had to wait for my husband to get off his work calls to be able to communicate with him. I wish there were more companies with their work ethic.

David Kayser

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tim Tomlinson Jr. repaired our garage door and did an excellent job. Tim explained everything needed. Excellent customer service as well completing service same day I called. I would highly recommend Precision Doors!

Jacqueline Baker

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I really like & trust this company. I would tell anyone who needs help with their garage door to call them. They respond quickly & listen to your concerns & lets you choose your repair.

Nancy Gillilan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I originally called because I thought the “eye” was broken and my door wouldn’t go down. I called and within 3 hours Dustin was at my door. The initial problem only required reconnection of a wire. I asked Dustin, if he had time, to check anything else that might need replaced. This opener is 20 years old. He quickly found some things that could be cared for that were either broken or could break soon (rollers, bearings, as well as what things were older and showing wear but didn’t need replaced. He provided an estimate which was very reasonable and within 1 hour my door was completely taken care of. So within 4 hours of my phone call my door was fixed. Dustin was an absolute delight! Friendly, pleasant, professional, and intelligent. Totally made me feel that I was his priority. This was an exemplary experience from start to finish that many other companies could learn from. I will use no other company in the future. Thank you Dustin and Precision!

Barry Knaub

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Work was done professionally and courteously. Very pleased with your work.

Michael Knight

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

AMAZING.. We See the ads on fox 28 every morning and looked like a good company for an emergency repair if needed. low and behold, boom. spring broke. called Precision and talked with a very nice lady and she said she could have someone here within a couple hours. Five minutes later, got a call from a tech named Payton who said he was on his way. the professionalism was great from the start. nice van, clearly marked and Payton had the uniform to boot. we felt comfortable right away. he was masked and very respectful with our floors and 3 dogs. He was extremely polite and very knowledgeable of what he was here to address. gave us a quote and estimated time to repair garage door. suggested additional parts as a recomendation, (not pressure sales) we took his advice and added a couple more things from an obviously experienced garage door specialist.we will gladly share our experience with everyone. GREAT WORK PEOPLE

Larry

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service tech was on time. He explained all that he would have to do and let me know the breakdown on the cost. He was courteous and professional. The bar and springs were replaced in a timely manner. The main thing, it was great customer and repair service provided by Walker.

Ed Price

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

All my contact with Precision was just great from the 1st time to the time the technician(Tyler) left after completing the job. The live chat feature is great also. He explained to me what should be done but did not pressure me in any way as to what I should buy. I would not hesitate to use their services again.

Patti Haines

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very good experience! Matt explained exactly what I needed and finished everything the same day. He then showed me all that he replaced and repaired. I was very impressed with Matt and how professional and quickly the job was completed. Very stress free!!

Gary Goetel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jeff did a great job installing garage door. He was very thorough and explained everything as I had questions. He also helped with programming remotes. Great job!

Charmaine Chambers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Dustin came out to my home today and he was absolutely helpful, friendly, knowledgeable and professional. I know customer service being in the filed for over 25 years and He is the epitome of Customer Service. I cannot tell you how refreshing it is to have that these days and in the time that we are living in. he gave me nothing but great service and information and I look forward to him servicing my garage in the near future.

Paul Hassett

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quick response and great job fixing door. Technician took the time to explain issues with door and springs. Thanks

Harry Durdin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Did a good job fixing our garage door springs

Barry Gilbert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called Precision at 10:30am and they sent a technician out the same day within 3 hours. Jesse Burns the tech was knowledgeable. He work fast and at the end he explained how everything worked and he programed all the openers for me. I would highly recommend Precision Doors to my friends and family.

Greg Lewis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bad experience…. One of our springs broke but the door was still working. I called the night before so we could be on the schedule the next day. Talked to someone about the cost and she told me depending on the spring $65-118 each installed. When the tech showed up it was not the tech I was told or the tech in the email. After he looked at my door, he gave us three quotes. $520, $960 and $1500. The door is not that old and should not need a complete rebuild. Told the tech we are going to get another quote and he said that will be $49.95 for the service call unless we have work done. We then asked him to just do the springs. Looking at the invoice he charged $120 per spring plus a $20 fleet transportation fee???? Total $278.20 when we tried to use the $15 off coupon from the website he said he could not take it because he gave us a good deal and upgraded our springs. This is not a company I will be recommending and I think it awful how they are out to sell something you don’t need. They are not a company that is in your best interest. Stay away….

Adam Landis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called at 3:30pm to schedule a service call for my broken garage door. I was expecting at least a day to get someone out, but Kayne was to the house by 4pm and we had a beautiful new door installed less than 24 hours later! I was impressed by the timely communication and updates via phone & email. Fantastic experience! Thank you!!

Donald Losasso

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Work was done to my satisfaction. Thank you for your quick response

Jeanette Adkinson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Everything needed to be replaced except for the door. Kayne was the technician. He was very knowledgeable. He explained clearly the problems so that I could choose the best solution. On completion, he showed me all of the new parts and explained how to operate the equipment. I’m very pleased. I would recommend Precision Door to family, friends and neighbors. Thank you Kayne, what a great job you did!

Sara Smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Working w Precision Door is a dream come true. As far as I'm concerned there is no competition & there doesn't need to be. From step one they've been expedient, punctual, knowledgeable, personable, & our rep, Dustin, has been absolutely wonderful, explaining everything in great detail to make sure a less knowledgeable person, such as myself, understands, which I sooo appreciate! I also love how they try to send the same rep out to inspect & do the repair, if done separately, as was done for us. Dustin fixed our door in record time & it sounds so much better than it did before! He also let me do a trial run w everything including our garage door openers after to make sure it all worked, & it did beautifully. Their options for payment plans have also been so helpful in that we could go ahead & thankfully get this done. I truly thank Mr. Rapp, Dustin, the appointment setters, & everyone on this truly amazing, winning team. Sorry for the length of this but it's needed to outline all the fantastic features of this company & it's workers. Kudos & gratitude to you all! ????

Ken Shannon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I would like to say we had a great experience with your tech Kane today. He is an outstanding employee very nice, very concerning and did everything he could to help us out.

Earl Cathers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

service tec was very nice and explained the process be for he started. I would recommend your services to a friend. Thamks for your help.

Phylis Blanton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tim Jr. came out on 10/29/2020 and did a check on my garage door. He install a new garage door opener and checked everything else. Tim explained everything about the opener to us, he even programed the cars for us. A very pleasant young man. Thanks you for a job well done

Mark Franklin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great install very professional. Megan was great and the installer was awesome.

Liz Paoliello

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision has done all of my door service over the past 20ish years. Service is always great and my experience today with Tom was no different. I didn’t love the diagnosis & an unplanned expense but Tom gave me options so I could make the best choice for my budget.

Harry Bellinger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

great work, professional, respectful,

Marsha Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service from start to finish was excellent. Customer service was beyond my expectations, which is extremely important. Everything was explained and demonstrated and the installation went very smoothly. Everyone was knowledgeable and very professional. I highly recommend Precision for all garage door services!

Austin Dickson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quick turnaround, great customer service, very knowledgeable about what was needed to get the job done and done correctly. Tim Jr. did a great job on the install and made great recommendations based on my needs. Thank You!

Paul Still

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service - appointment at my convenience-tech very knowledgeable and informative- quick to complete work and very neat - Job Well Done!!