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John was very professional,he analysis the problem & explain the repair process which was very easy to understand. I would definitely used your company again.

- Chihee Lee

I order the Stratford 2000 with cascade windows. Tim came to my house last summer & gave me an estimate. I ordered from Precision due to the experience I had with Tim last summer, I felt he answered all my questions. But this experience wasn't all pleasant. First of all, when Tim came to my house & my husband gave him a $50 off coupon he grumbled under his breath about it to him. I figured since we were paying a lot for the garage door, this wouldn't be a big deal! Secondly, Tim told my husband he would be here on Sunday, he never showed up. We assumed he would be here on Monday, never showed up. I had to call on Tuesday to see what happened. No one called me BUT emailed me instead!!! This is highly unprofessional since I work & I don't have time to check emails. I check them once a week since I have so many work emails. The lady told me he would call me again they emailed..when I told her this was impersonal she left me a message finally!!

- Teria Lynch

I'm sorry that your experience felt frustrating and I'm glad we were able to take care of the issue. Our technician and office staff spoke with your husband multiple times and informed him that the windows were on back order and we would reach out as soon as we received them. Your husband agreed to go ahead with the door installation and agreed to allow us to come back and install the windows at a later time. The next day after the door installation, in response to your message regarding the windows, we again reached out and confirmed that your order would be completed as soon as we received the windows. Once we obtained the windows our technician came out the same day to install them. We attempted to respond to your multiple communications by phone and were unable to reach you. We tried emailing you as a secondary way of communication. We appreciate your business and hope to work with you again in the future.

Excellent service, knowledgeable technician, no extra charge for a holiday repair and repairs done correctly. You guys are really good. You rate a 5 plus in my book.

- Gordon Troup

From the time I called until the time the garage door was repaired was less than 5 hours. I truly appreciate the prompt, courteous service. Tom was very professional and the price was very reasonable.

- Cathy Hicks

Beth, Very pleased with your company. Thank you for honoring my warranty. And most of all, thank you for repairing my door on Sunday. Steve Greene

- Steve Greene

We were very pleased with our experience with Precision door. We had a double torsion spring failure which caused the heavy door to be impossible to lift. It was Friday night at 6 p.m. and both of our cars were now trapped in the garage. We found Precision on the internet and within 1 hour John showed up. He assessed the situation, replaced the springs, ensured that the door was in good condition and balanced. Less than one hour later, the job was completed. We highly recommend Precision!

- Robert Hess

John was professional and helpful. Very good experience.

- Sam Samad

John was outstanding in every aspect of the service call. Clone him and you'll never go out of business! It's not my first rodeo so, please heed my words. Thanks again John! Tom

- Tom Wise

I thought my garage door was toast. The technician said it just needed lubrucated. Didn't try to sell me something I didn't need. Punctual & very professional.

- Karen Sorrell

We are very happy with the installation. The tech arrived early and completed the job in a timely manner.

- Bob Kowalski

I've used your company before and have always been pleased Thank You

- David Lane

Prompt Arrival Thorough Evaluation Very Good Result!

- Randy Thomas

The technician, John, was very helpfull explaining the repair to the broken spring. I had a complete overhall done in 2001 and this was the first time I needed a service call. John answered all of my questions concerning the operation of the garage door.

- Mike Urbanski

Eric was great! He arrived a few minutes ahead of schedule He really seemed to know his stuff Professional and courteous

- Ruth Fitzsimmons

Thank you for the rapid response! Eric was terrific very helpful!!

- Christine Prince

he was very friendly and helpful

- Carrie Duncan

Great work. Did a good job on the install and worked around the pole in the middle of my garage that made it difficult to position the garage door opener.

- Rebecca Stautberg

Thank you so much for coming and fixing my garage door. John was great. Very professional and was nice enough to even acknowledge my dog. Thanks Precision I will refer everyone to you!

- Lynn Talbott

Tim was terrific! He checked things out (the door wouldn't open, manually or electronically) and after fixing the wood issue, told us what the options were for the opener. Given the impending cold weather, we decided to go ahead and have the opener replaced - and are delighted to now have keyless entry!

- Patrick Scanlin

The installation is professional but the price is outrageous! Can you imagine the spring cost $163 each and it was suggested to have two installed! Ask for a handy man to do the job rather than get gouged be the cost of the parts! Avoid if you can! The cost of the spring shouldn't cost more than $100 for the pair rather than $326 for the pair plus the cost of installation. I will make sure this review gets posted on other third party review site to benefit a fair opinion on the repair service.

- Scott Hong

Thanks for your prompt response, Scott. We truly appreciate your business and loyalty and apologize for any disconnect with regard to our pricing. Please know that when it comes to replacing hardware on your door, (in this case, your springs) we only install top-of-the-line hardware at Precision Door. We always recommend and encourage a customer to replace both springs for a couple different reasons: 1) Their safety. Assuming both springs are the same age, either spring could have broken. When a single spring is replaced, the pre-existing spring now has new hardware to contend with and often times, can break the same day or shortly thereafter. 2) The new spring has to work harder, in order to makeup for the toss of torque the pre-existed, fatigued spring has endured during it's life. This can shorted the life of your new spring. We want to ensure you're getting the best quality, life and value out of every Precision repair. We pride ourselves in offering not only an ultimate solution for all our customers, but the best possible hardware solution so, over the course of it's use, you'll begin to see the difference. We'd be happy to provide any additional information upon request. Finally, as a small token of our gratitude for your business, we'd like to extend a $40 coupon upon your next visit or needed repair. We also have coupons for both door and opener installations that we'd be happy to extend your way if ever needed- just reference this response or any coupon available at the time!

Eric was very knowledgeable and polite. We found him to relate well with us and our situations. We highly recommend him to others

- Bev Bosworth

He was polite, efficient and gave good advice

- Dorothy Bracilano

Excellent job. John installed what I believe will be a temporary fix to get me through the winter. I will definitely contact Precision Doors next spring when we get ready to replace with a new one.

- Mike Sodders

I really appreciate the fast service, ease of scheduling as well as the professionalism and quality work of the technicians. Tim was great both times he did installations for me and I will definitely use Precision again!

- Amy Patton

Excellent service Trustworthy I won't hesitate to recommend him

- Precilla Shapiro

Eric, arrived within the promised time. He was personable and professional and took the time to explain the problem and the available corrective actions. Eric, was quick and efficient in completing the work, and left the area spotless. Parts were a bit expensive but the service was outstanding. Thanks Eric.

- David Hill

Professional job as it should be for the price.

- Ronald Howsmon

Eric was great! Quick service, very knowledgable

- Josh Smith

Our garage door spring broke Saturday night. I called Percision at 9:00 a.m., Sunday, and John arrived at 10:00 that same morning to fix the door. I called thinking I would have to schedule a time later in the week, but that was not the case. John did a great job and we were very please it was fixed so quickly!

- Scott Foster

The cable on my garage door broke on Friday. I called Precision Door Service Friday evening. A service man arrived Saturday early afternoon. He examined the damage and gave me an estimated cost for the work. Service rate for weekend work is the same as weekdays. He did not tried to sell me anything extra. The work was completed in a couple of hours. We were very happy with their service. Highly recommended!!!!

- John Chin