Garage Door Repair in Columbus, OH - Page 39

Patrick Vanwert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thomas Timmons was incredible. He called 20 mins. before arriving. He explained everything he was going to do (evaluate, inspect, diagnose and correct the problem). He made recommendations of things that he felt should be addressed in the future but was not pushy in trying to get it done now. He took the time to explain the cost of the equipment needed to replace the sensors. He tested the equipment when he was done and then had me try it myself to make sure it worked to my satisfaction. He made sure we had no other questions or concerns about our garage door. He explained the payment process and offered a receipt and explained that an email receipt would also be sent. Mr. Timmons was very professional and courteous. Thank you Precision Overhead Garage Door Service for sending out Me. Timmons.

Steve and Riza Stover

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had a great experience with Precision Overhead Garage Door Service. Our technician, Patrick, arrived on time and did an excellent job. Patrick went above and beyond our expectations by ensuring we had a complete understanding of the work that needed to be completed before he started the job. Patrick removed the old and noisy garage door motor and spring; and he installed brand new ones. He was precise with information and the time that it would take him to complete the job. We are very pleased with the service we received. Thank you, Patrick, for the job well done.

Dave Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service

Debbie K.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Responded quickly and took care of the problem; after another local company failed to repair with1 visit and 1 cancellation - Precision showed up on time- professional technician replaced sensors quickly -

Julia Morris

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision always responds quickly to our calls. Our Tech Patrick was great! He was not in a rush and repaired and tested function after repairs. Great guy and was extremely knowledgeable.

Steve Schaar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My family has been very satisfied with all work and repairs.

B. Gupta

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Reliable fast courteous service, though on expensive side BGupta

Terry Bernthold

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Awesome work, Jon did a great job !!!!

Debbie Goldstein

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I cannot say enough about your company and Tom the technician The company took excellent care of me. Please recognize Tom he was amazing. I will never forget how Precision is. Just Excellent

Bryan King

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When both of my very old wooden garage doors "broke" within days of each other, I was in a quandry. But Joseph Worley turned my dilemma into a solution! He took time to explain what needed to be done and was courteous and friendly. Thanks... Bryan King

Tina Lithiluxa

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great same day service ! Thanks Joe! He was professional! They was no high pressure sales! Very satisfied with the work!

Amy Hall

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had a great experience with Precision Door. From the first call to our Saturday service appointment, they were polite & professional. I got a call about 10 minutes before our Technician was at our door. He arrived in a company-marked vehicle which was great. Our service tech, Matt, went above and beyond my expectations by ensuring we had a complete understanding of the work that needed to be done before he started the repairs. He took pictures to show us exactly where the problems were occurring and, could likely happen in the future. Overall, I am so pleased that I called Precision Door!

Bruce Hagen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had an emergency with my door and Precision was on site within a couple of hours of my call. Derek Mason was outstanding, not just fixing the problem(s) but educating me on what to look for in the future. Great guy, very knowledgeable and polite.

Carolyn Sturbaum

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt professional service. Work was completed less than 24 hours after I called. Technician was friendly, efficient, and respectful.

Richard Graf

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very pleased to have Precision work on the noise of the garage door opening. Tom Palmer, the technician, was very good and knew what he was doing. For some reason, the door still makes a loud noise when the door is opened. It sounds like a knocking noise on one side when the door goes up---not when it comes down. I will call Tomorrow and set up another appointment to have it checked again. We had a new motor put in in June of 2o21Tom Palmer came on 9-12-2023 to check the noise and take care of the noise. I am happy with Precision's technician's work and attitude.

Jack Snider

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Showed up same day, helped fix a myriad of issues we had been having with our door. Was extremely polite, professional and efficient while keeping us well-informed every step of the way. This seriously is the company to call if you need anything garage door related

Steve Davalos

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

David C was focused,very knowledeable,friendly and best of all listened patiently to my concerns. He is a fine representative of your company.

Gary and lois Drenik

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your company is the most well run garage door companies....Always available when you say, courteous workers, and you get the job done....We only use Precision Door.

Maruice Markey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Poor Experience My experience with Kimmie (sp?), Operator who took my call was positive. A same day appointment was scheduled and she let me know the process: 1) technician performs complete inspection 2) technician provides an estimate of work and cost 3) $49 charge if you choose not to proceed with the work. David arrived promptly within the window of time. He noticed immediately my door made “a lot of noise” upon opening and said he could alleviate with lubricant, which I replied great. David quickly diagnosed the issue as faulty wiring. Although manipulating the wiring seemingly resolved the issue, he was unsure if it would last and cautioned it might reoccur. He said the cost of work was $209. He could further fix the wiring issue, ensuring it would not reoccur for an additional $100. OR, we could pay the $209 and take the chance the issue would not reoccur. However, if he came back out (although he knew the issue) it would be an additional $209. At this point I had not received a written quote, only a verbal cost of $209. When I mentioned an additional $209 to come back out if the issue reoccurred seemed high: 1) given he knew the issue and 2) seemed inconsistent with the $49 charge quoted by Kimmie; and our exchange did not feel like a positive customer experience. I mentioned at this point not to proceed with work and I would pay the $49 for him coming out; (again the charge Kimmie quoted ). David seemed frustrated in our exchange and said I would not be charged anything, to which I responded “great”, and he proceeded to leave. It was a poor customer experience, SOPs (standard operating procedures) were not followed, complete with the up-sale of an $800 wireless control. Maurice Markey

Rose and Tysen Porter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I'll never use another company for my garage doors Precision have friendly and professional people working for them. Top notch products and services. Thank you

Joyia Sibley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Aaron was courteous and professional. He made sure both my garage door springs and mechanisms were repaired and he worked quickly.

Hugh Showe

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

adam was professional ,answered service questions,and promptly made the needed repair.

Kimm Reber

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our techs name was Charles L. He was very professional and did a great job. I give him 5 stars.

Lonnie and LaKisha Hale

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We experienced an issue with our garage closing properly. Matt E came out same day we called Precision. Matt is always helpful, professional and passionate about what he does. He took time to trouble shoot the matter for resolution and got us taken care of in minutes. Matt represents the company with excellence!

Kathleen Harmon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our garage technician went out of his way to get our garage door back in working condition. Hot day and difficult arrangements but all fixed now. So glad Precision Door open on a holiday weekend and he was so efficient.

Kimberly Goins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My wife noticed our garage door rocking when it was opening and closing. She read the reviews about Precision and scheduled an inspection. Matt arrived a couple days later and our garage door runs smooth as butter now. Matt was punctual, friendly and professional. We told our neighbors about our experience with Matt and recommended Precision for their garage door needs.

Bharati Jayanthi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great work! Very prompt and professional! David S was a great technician!

Doug Putnam

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

thank you to Dmitri Sierra for very prompt, polite and and complete service on the morning of 8/31/23. no high pressure pitch for something I didn't need. Doug Putnam

David Scott

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician Jonathan Swartz performed a great job in providing support and service!!! He was very knowledgeable and thorough in diagnosis and explanation of our issue. His consultation was paramount in helping us make right decision about the type of equipment needed to resolve our issue. He performed demonstration and explanation of our new garage door opener. Jonathan was professional, friendly and very helpful!!!

Dave Long

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

David called before arriving, was on time and finished the repairs within a couple of hours. Super nice and explained all I needed in a manner I understood. Highly recommend them for all garage door repairs.