Garage Door Repair in Columbus, OH - Page 40

Maruice Markey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Poor Experience My experience with Kimmie (sp?), Operator who took my call was positive. A same day appointment was scheduled and she let me know the process: 1) technician performs complete inspection 2) technician provides an estimate of work and cost 3) $49 charge if you choose not to proceed with the work. David arrived promptly within the window of time. He noticed immediately my door made “a lot of noise” upon opening and said he could alleviate with lubricant, which I replied great. David quickly diagnosed the issue as faulty wiring. Although manipulating the wiring seemingly resolved the issue, he was unsure if it would last and cautioned it might reoccur. He said the cost of work was $209. He could further fix the wiring issue, ensuring it would not reoccur for an additional $100. OR, we could pay the $209 and take the chance the issue would not reoccur. However, if he came back out (although he knew the issue) it would be an additional $209. At this point I had not received a written quote, only a verbal cost of $209. When I mentioned an additional $209 to come back out if the issue reoccurred seemed high: 1) given he knew the issue and 2) seemed inconsistent with the $49 charge quoted by Kimmie; and our exchange did not feel like a positive customer experience. I mentioned at this point not to proceed with work and I would pay the $49 for him coming out; (again the charge Kimmie quoted ). David seemed frustrated in our exchange and said I would not be charged anything, to which I responded “great”, and he proceeded to leave. It was a poor customer experience, SOPs (standard operating procedures) were not followed, complete with the up-sale of an $800 wireless control. Maurice Markey

Rose and Tysen Porter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I'll never use another company for my garage doors Precision have friendly and professional people working for them. Top notch products and services. Thank you

Joyia Sibley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Aaron was courteous and professional. He made sure both my garage door springs and mechanisms were repaired and he worked quickly.

Hugh Showe

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

adam was professional ,answered service questions,and promptly made the needed repair.

Kimm Reber

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our techs name was Charles L. He was very professional and did a great job. I give him 5 stars.

Lonnie and LaKisha Hale

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We experienced an issue with our garage closing properly. Matt E came out same day we called Precision. Matt is always helpful, professional and passionate about what he does. He took time to trouble shoot the matter for resolution and got us taken care of in minutes. Matt represents the company with excellence!

Kathleen Harmon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our garage technician went out of his way to get our garage door back in working condition. Hot day and difficult arrangements but all fixed now. So glad Precision Door open on a holiday weekend and he was so efficient.

Kimberly Goins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My wife noticed our garage door rocking when it was opening and closing. She read the reviews about Precision and scheduled an inspection. Matt arrived a couple days later and our garage door runs smooth as butter now. Matt was punctual, friendly and professional. We told our neighbors about our experience with Matt and recommended Precision for their garage door needs.

Bharati Jayanthi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great work! Very prompt and professional! David S was a great technician!

Doug Putnam

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

thank you to Dmitri Sierra for very prompt, polite and and complete service on the morning of 8/31/23. no high pressure pitch for something I didn't need. Doug Putnam

David Scott

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician Jonathan Swartz performed a great job in providing support and service!!! He was very knowledgeable and thorough in diagnosis and explanation of our issue. His consultation was paramount in helping us make right decision about the type of equipment needed to resolve our issue. He performed demonstration and explanation of our new garage door opener. Jonathan was professional, friendly and very helpful!!!

Dave Long

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

David called before arriving, was on time and finished the repairs within a couple of hours. Super nice and explained all I needed in a manner I understood. Highly recommend them for all garage door repairs.

Dianne Murphy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional

Maricel Boker

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Joshua Walker did a Wonderful job fixing my old Garage door and installing a new Liftmaster. He was very professional and knowledgeable when my boyfriend and I spoke with him before and after the installation. We are so happy and pleased with his workmanship. We will recommend Joshua Walker to our family, friends, colleagues, neighbors and to everyone who needs there garage door fixed. 100% Satisfied!

Clark Kent

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Received satisfactory service within 3 hours. Gary, my Tech explained work and parts required . As door/hardware were over 10 years old, I opted for additional parts to be installed. As of now I am totally satisfied. 5 Year warranty and Veterans’s discount greatly appreciated. Thank you.

Lori Reeves

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thanks so much for the quick and extremely knowledgeable service! I would definitely recommend Precision for anyone’s garage door needs. The commercials we see every morning are accurate!

Richard Cassie

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

It was a present surprise to have someone how knows what he is doing and a great worker. "The man" is James Rapp. I will recommend him to anybody that needs a good and honest person. Sincerely, Richard Cassie President Planned Investment Assoc., Inc.

Norm Lehman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Gary, the technician, was very knowledgeable and friendly. He gave me all the options from which to choose without providing any hard sell.

Bill Yates

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called Precision simply from their ads on tv. They sent two guys out the same day and they repaired the broken spring to my satisfaction. The guys were very courteous and did a nice job. This would be five stars if not for the sales tactics used, which is on the company, not the service guys. First price they gave me was $1500.00 to repair a broken spring on ONE door! I told them I’d have to pass and get other quotes. Then the dance begins. They were able to find some discounts and get the price down to $558.00! Amazing right? Still more than a spring repair should cost IMO, but everything is high due to a moron in the White House. A lot of repair companies use this tactic and it really is a dishonest way to run a business. What ever happened to honesty and integrity? Again, the guys they sent were great, the sales tactic disgraceful. And for this reason, I won’t be calling Precision again.

Randall Mayes

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Joseph was excellent. Very easy to work with and didn't pressure me to do this or that. He simply put an estimate together and let me make the decision on what I want to get done. He had everything in stock on his truck and got the work done. Thanks again on a job well done.

David Bader

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent experience. Dimitri did a superb job at analyzing the problem and in the installation of new motor and springs. Provided ongoing feedback reference the issue and recommendations to solve the problem. He is highly skilled and thorough in his completion of the project. Highly recommend Precision and in particular garage door specialist Dimitri. Completely satisfied with service provided.

Don Roberts

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Megan did an excellent job ! She answered all of questions with precision. She was very attentive to my needs.

Gwendolyn Fischer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

courteous, pleasant, professional as he helped me reset my garage door opener.

Miguel Daza

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service by Chaz with the assistance of Kayne. They came quickly to my house to fix my grade door coils. Very professional, thorough work; all costs were presented and explained beforehand. This made the process easier and without surprises. My garage door was done and working within an hour.

Tom Balent

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The door that Precision installed a couple of years ago started making a load noise when closing. Joe W. quickly discovered the problem - the door was hitting the opener arm on its way down. He adjusted the arm higher and solved the problem in a matter of minutes. Excellent work.

Richard Hart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am happy to get it done for a emergency that we need to open our garage door. I meet Derek Mason is nice guy and he did a great job and also he explain to me that problem with our garage door and I understand that was a problem. Thank you Derek Mason.

Cecilia Mclaughlin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Always prompt and friendly service. Skilled technicians are a real pleasure to do business with. A+ all around. Recommend.

Beth Chanberlin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

first time using this company but all the reviews i read were accurate. From the time i called til the project was finished, we were completely happy with entire process. This company epitomizes customer with quality service and quality people! Dustin called ahead to letus know he was on his way and he arrived with in time-frame we were given. He was personable, explained what he was doing and answered my questions ..he was polite and conversational and he did a great job. I needed to walk my dogs and felt completely comfortable doing so as Dustin knew what he was doing and I felt confident in his reliability and trust-worthiness. Will definitely recommend and use again should it be necessary Thanks for your great service!! You should be proud Gratefully, Beth & Kathy

Pat Wood

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I couldn’t get the garage door up. I remembered the TV add about Precision. I called and given a time frame for the same day Within 45 min from me calling I received a call they were on their way. Found them professional, knowledgeable, friendly and dependable. Will recommend and use them in the future. Thank you.

Greg Barrett

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service by Tom!