Garage Door Repair in Columbus, OH - Page 2

Jonathan K

2 new doors installed. Tech failed on multiple aspects. 1 spring was not tensioned properly, weather molding not attached properly, locks not installed and he couldn’t be bothered to replace the wire nuts on the trip sensors. Less than a bare minimum effort.

Kevin Simmons

Jake jones came out within 2 hours of calling in, he gave me a realistic expectation and recommended what options I had. Then, in the same evening, he had my overhead garage door back up and running within another hour! I felt like he was at a fair cost, and the service was awesome

Linda Harris

I am giving a 5 rating because I had questions regarding warranty of previous work performed by Precision. Management supervisor - Richard - spoke with me and provided more than satisfactory resolve. Cameron Frye was the technician who performed the work and was so helpful and authentic when referring me to management. I am grateful for the outcome and would utilize their services again if necessary

Sally Rechner

Derek doesn’t d a great job! Very thorough!

Tom Diehl

At the end of a long day that started with my wife having surgery and an expensive new roof installation being completed while we were at the hospital, I returned home. While pulling into my garage I heard a loud sound as the door opened. The door would close but not open again, just a grinding sound. I called Precision as it was late in the day and I noticed they were open 24 hours. The man who came out was very friendly and seemed well-informed. In our initial conversation I had mentioned the challenges I was facing that day, he told me how old our opener and the mechanicals are, how he could put a band aid on it but it ther parts would likely break within a month then showed me the price of $4,999 to replace the whole system. That seemed unusually expensive. He pointed out that a 2x4 to which the apparatus was attached had come loose as well. He told me he could get it working and it would take about an hour. I went inside and began reading other reviews about Precision and found several very similar to the experience I was having and with similar price points. Before I could go outside and tell him not to complete the job, he was tapping on the door to indicate he was finished, not in an hour but about 10 minutes. He produced no parts that had been replaced only a smell of lubricant on the apparatus and the 2x4 reattached. The price was over $600. It felt like I was being preyed upon at a difficult time, I felt like I was not dealt with in an honest way, not to mention being way, way overcharged for 10 minutes of work. I will never, ever, use Precision again. Nor will I recommend to anyone looking for help with garage door issues to use Precision. Avoid this company at all costs. Zero stars but it won’t allow me to post unless I give it at least 1 which is a drastic overstatement. There should be an option for negative numbers.

Donna Bailey

Great company and great service. Employees are very good at doing their work and no pressure of trying to get you to do something that is not needed. I would definitely recommend them. Work was well done.

john tolbert

Precision did an outstanding job! Showed me everything that needed to be done and with itemized prices for all parts. The service person was very knowledgeable, courteous and thorough. He is a good representation of the company. I will definitely refer Precision to my friends when needed. Satisfied customer!

Jacob Wright

Very fast response and service was scheduled the next day

Robin Nesbitt

Great service and excellent quality

eric holsinger

Technician was on time, kind, knowledgeable, and did a great job! Very pleased

Barbara Clevenger

My garage door is 25 years old and it was making sounds of wearing. I wanted to prevent breakage and the spring giving out so I had it inspected. I am noticing a quieter and secure sounding raising and lowering of the door. Thank you for your quick service.

Steve Boone

Precision Garage Door provided great service and got my garage door operating like brand new. Joe Worley was very professional and walked me through all of my options and explained what was necessary to get my door working, as well as nice to haves that would keep my door working for years to come.

Maria Durban

The team members (Megan and Bradley) who came out to our house were extremely professional and thorough in their responses to our questions and also the quality of work produced. We also appreciated the flexibility of same day service response on a holiday that is offered by Precision garage doors.

CamRon Moss

They just completed service on my garage door there were friendly and made it so it was affordable and the work was top tier major s/o to Tom and I forget the other guy but they were great!!!

Gabe Hoover

Our technician (Malachi) was very efficient. He arrived on time, had a quote in fifteen minutes, we agreed on service and he was done in less than an hour. It was a great experience.

Chris Poulson

The spring broke on my garage door, also needed bearings. Tim went ahead with repairs and ended up replacing the track rollers at no extra charge also upgraded to 2 springs for the price of one. Excellent service highly recommend.

Alexandria Jones

We recently had a new garage door system installed by Precision Garage Door and had an excellent experience from start to finish. From the first appointment to the final installation, the entire team was professional, communicative, and easy to work with. Megan, our sales representative, did a wonderful job explaining all of our garage door and opener options without any pressure or upselling. She helped us choose the right solution for our home and budget, answered all of our questions clearly, and kept us updated throughout the entire process. Her communication and customer service really stood out. The garage door installer was also fantastic. He arrived on time, worked efficiently, and made sure everything was installed correctly before leaving. He carefully explained how to use the new garage door opener system, the safety features, and maintenance recommendations. What impressed us most was how patient and friendly he was with my very inquisitive 7-year-old, happily answering every question along the way. I unfortunately can’t remember his name, but he absolutely deserves recognition for his professionalism and kindness. If you are looking for garage door installation, garage door opener replacement, or reliable garage door service, I highly recommend Precision Garage Door. The quality of work, customer support, communication, and overall experience exceeded our expectations. We would definitely use them again in the future.

Stephanie Pavol

Precision technician was very helpful and explained issues thoroughly, provided recommendations on what repairs to prioritize.

Al Binder

I was very impressed with Gary L. He was very personable and got to know me a little before looking at the work. He didn’t just fix the broken spring. He educated me by giving a comprehensive overview on the various parts of my garage.

Ja'waun Edwards

Great price very professional through and through incredible quality

Nancy Leggett

Very, nice, knowledgeable, and prompt.

Jeff Durthaler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great job from product selection, installation, and follow-up quality assessment. Quality, speed, and value sums it all up.

David Bader

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service. Service technician Patrick was highly skilled in solving the problem. Exceptionally courteous and professional. Explained the required steps of service. Also identified potential issues and recommendations for preventative maintenance. Very satisfied and highly recommend company for expert service.

David Hoelzle

Matt was communicative, professional, and worked quickly

Bobbie Williams

My garage opener was 20+ years old and was malfunctioning so I knew it was time to replace it. I respected the fact that your service rep Bradley Bryant didn't try to stir me to an overpriced opener but instead recommended one that was more in my budget. His work was professional and when finished he giided me through the operations of my new opener.

Charles Wilson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Zach is the epitome of what a technician should be. He is courteous, friendly, knowledgeable and most of all a professional. He made me comfortable with his expertise. Led me thru every step of installation during and after. All techs should strive to be like this. Thanks

Christine Pohorence

My technician, Naomi was very professional, transparent, knowledgeable and completed the installation in the timeframe quoted.

Cara Kunkel

Great service and so fast!

Nicole

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Cameron was great! He arrived early, and was courteous and professional. He fixed the springs in no time and ensured that my door was properly adjusted. I would definitely call on him again for future garage door needs.

Allison Evans

Matt fixed our broken spring and replaced worn parts on our garage. He was great communicating when he was on his way, friendly when he arrived, and explained all of our options well. He fixed the garage in a timely manner, it was great working with him and Precision.