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Gary
Average: 4.88 stars
Gary's Bio:
Gary is a graduate of Ohio State University and a big fan of Buckeye football. Prior to his career with Precision, he ran a small interior finish carpentry and hardwood flooring business. When not fixing garage doors with quality and care, Gary enjoys bicycling, reading, live music, and hanging out out with his cat Maya.
Columbus, OH
William, We appreciate you taking the time to write in, and ultimately, we're glad we were able to get everything back to proper working order. With regard to your door being open when you were out of town, this typically indicates that a neighboring transmitter may be intercepting the frequency on your opener. A first step solution would be wiping and reprogramming all codes. Based on Gary's feedback, it sounds like this took care of that particular issue. Since there wasn't an indication of a signal issue at the time of our initial repair, wiping and reprogramming all codes wasn't a necessary step to take. Instead, our initial visit corrected the known problem at the time, which was balancing the door and ensuring a safe and easy opening/close function. We do apologize if there was any confusion regarding these two separate issues. Again, we are glad that everything was ultimately taken care of and we appreciate you giving us the chance to make it right. As an extra step for Precision, we will be sure to communicate thoroughly in instances such as these.
Product:
Blacklick, OH
Gary was very professional and did the work needed quickly and efficiently. I was very impressed. I would recommend him and your company without reservation
- Anthony Cacchillo
Product:
Canal Winchester, OH
Gary did an excellent job. He was very professional and went into detail describing how long I should expect a set of springs to last. He did exactly what he had to and was done in less than an hour. I've recommended Precision to several of my friends and will do so in the future. Thanks!!
- Brent Henery
Product:
Blacklick, OH
William called in to say how happy he is with the service he received today from Gary. He said he's a keeper and did a great job and he will definitely be using us again.
- William Stelzer
Product:
Westerville, OH
Service was great, lots of quality options to choose from. The door looks great and functions better than expected.
- Martin Barrowman
Product:
Columbus, OH
As always, Precision Door came to my rescue and did a first-class job of fixing my garage door problem. Gary, the tech who helped me out was very considerate and helpful. I won't use any other garage door service than Precision Door - a great company with great staff. Thank you.
- Sue Mayer
Product:
Lewis Center, OH
Great job!! Gary was very good and the door works better now than when it was new. Thank you.
- Neil Wheeler
Product:
Grove City, OH
Good job. GLad you could come on the weekend.
- Ken Moody
Product:
Columbus, OH
They called to say they could come earlier rather than later-anmazing! Courteous technician, no problems and same day service.
- Betsy Saxer
Product:
Dublin, OH
Beth, Very pleased with your company. Thank you for honoring my warranty. And most of all, thank you for repairing my door on Sunday. Steve Greene
- Steve Greene
Product:
Groveport, OH
We were very impressed on the same day service and the completion of the job by fixing the tracks instead of installing new ones which saved us money. Also, the job was done quickly.
- Bill Kramer
Product:
Delaware, OH
Precision was able to give me an estimate over the phone, be here within an hour of calling, and came prepared with all parts and tools to finish the job. Between making the call and job being done it took less than two hours to have my garage opener working 100% again. Thanks Gary for the hard work.
- James Costilo
Product:
Columbus, OH
Gary did an excellent job putting up our new garage door. Very polite and proficient young man.
- Paul Magor
Product:
Lewis Center, OH
My garage door was not opening properly. The Troubleshooting guide for my automatic opener led me to believe the springs needed tightened. I found Precision via a Google search. Turned out to be a great find! John, the service tech, arrived early! He listened to my explanation of the problem. He quickly assess this to be a spring problem. He tightened the springs. He tested the door. He offered insights to what might be future problems with my 13 year old door. Quick. Accurate. Clean. No problems whatsoever.
- Joe Leone
Product:
Columbus, OH
Precision repaired our garage door, upgrading it to a torsion spring system. The technician arrived even earlier than promised on a Sunday (at no extra charge), and the work was done quickly at a fairly reasonable price.
- Bruce Epps
Product:
Galena, OH
Gary was great. He showed us all aspects of how the opener worked, what the springs did, etc.. Very helpful guy. He was prompt and took care of the door very quickly. Give Gary my apologies for getting his name wrong, as I was calling him 'Jerry'. I thought that was what he said his name was...
- Peter Forget
Product:
Grove City, OH
Gary was very prompt and professional. He was also extremely knowledgeable and very willing to answer all of my questions. I would not hesitate to use your company's services again and I will also be recommending Precision Garage Door of Columbus Ohio to any friend or family member when garage door service is needed. Thanks Gary for the excellent and quality service you provided!
- Tony Schmitz
Product:
Columbus, OH
Quickly diagnosed my garage door opener problem. I was given an estimate to replace the garage door opener and decided to go with a system that was of much lower cost and compatible with the other garage door.
- John Nedel
Product:
Columbus, OH
Technician was ON TIME, friendly and did good work. Top notch!
- Chuck Fay
Product:
Powell, OH
Gary did a very good job repairing the garage door. He was timely, courteous and was very competent. The door runs better and quieter than ever. We really appreciate knowing in advance who was going to be coming. I recognized him from your photograph in you announcement. I certainly will call on you in the future. Willis
- Willis Gould
Product:
Columbus, OH
Gary did a very good job on a complex overhaul of a very heavy garage door. He took extra time to apply innovative solutions to problems that other previous service providers had not addressed. I thought the costs were fair for the level of service provided.
- Thomas Davis
Product:
Columbus, OH
Hello Beth, I just wanted to take a moment to let you know that Gary your technician was outstanding. He was right on time, very professional, spent a moment on assessing my garage door problems and had everything fixed and had my garage door working properly within about an hour. Awesome I am a very satisfied customer. Thanks again
- Carola Zwahlen
Product:
Columbus, OH
Cost was high. Response was slow from website. I got a better response when I called. Gary did a great job.
- Donna Coglianese
We do apologize for a slower response time through email, as we always do our best to get back to our customers same-day. Unfortunately, the extreme weather conditions has, at times, inhibited our ability to get to the office due to snow and temperatures. With regard to our pricing, we do realize that we tend to be the higher end of the pricing scale at times. This lends itself to the quality of our product, warranty, our 24/7 service and most importantly, your safety. It's important to take all measures necessary to fix your garage door right, the first time.
Product:
Bexley, OH
Just wanted to say thanks for the quick response. Gary arrived earlier then what time frame we were slotted for and did wonderful job! Very professional!
- Kurt Gunder
Product:
Columbus, OH
Very fast, professional service. Even changed my burned out light bulbs on the door because I couldn't reach them. Cost was extremely reasonable considering they came on a Sunday afternoon.
- Carol Neubauer
Product:
Columbus, OH
The service was good, the technician was on time and very professional. I have to say for the amount of time and work to fix the problem the price was a little high. Any future repairs or replacements I may shop around. Bottom line, garage door works now and I would recommend their service.
- Mark Blankenbeker
Product:
Columbus, OH
Very nice, thank you ^^
- Branda Korbel
Product:
Columbus, OH
Gary was prompt and polite as always. Friendly and takes the time to explain everything! I like the way you send the same technician for continuity of care!
- Belinda Cain
Product:
Westerville, OH
good installation, prompt service, showed up on time. I was curious about the My Q, seemed like Gary didn't want to go over this with me. He did take time to look at my home link. Also, I would have appreciated a summary of the costs before the work was done. I was requoted what was told to me over the phone. Seems like a strange way to sell a product and/or service.
- Ken Enscoe
Product:
Lewis Center, OH
We searched the internet and picked your company for two reasons: 1) Same day repair 2) The excellent reviews from customers. The customers were right. I loved that on your confirmation email that you provided a picture of the service technician's and who were be coming to do the repair. Don't think i have ever seen that done before. We called the company at 3:00 PM two days before Christmas and they were able to scheduled us for that very evening. The emergency repair charge was actually cheaper than others. Gary was actually 1/2 hr earlier than scheduled. Very pleasant individual and knew his stuff. The garage doors had come off the tracks. He corrected the issue quickly and explained what was wrong and what he did to fix the problem. I was able to go to bed that night not having to worry about the garage door being open all night and into the next day.
- Terry Carl
Product:
(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(614) 441-9758
(614) 441-9758(614) 423-4177
(614) 423-4177(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439(614) 441-9758
(614) 441-9758(937) 552-5973
(937) 552-5973(740) 527-0151
(740) 527-0151(740) 513-2686
(740) 513-2686(740) 919-6439
(740) 919-6439Office: (614) 965-6565
219 Cemetery Rd
Canal Winchester, OH 43110
Office: (614) 259-8928
5992 Westerville Rd
Suite A
Westerville, OH 43081
License
License #52-748230
On Monday, Sept. 29, 2014 I called the Precision Door Service Office to report a malfunction with my garage door not closing properly. Mr. Gary Morkassel was sent to service the problem with my garage door. He adjusted the springs, tightened all hardware, aligned safety eyes, tightened brackets, rewired safety eyes, adjusted opener travel and lubricated the tracks. I paid the price for the service, which totaled $155.00. On Monday, Oct. 6,2014 I returned from a trip to Pittsburgh, Pa. and I discovered that my garage door was wide open. I closed the door and on Tuesday morning Oct. 7, 2014 I found that my door was wide open again. I call the Precision Office again to advise of the problem I was having again. Mr. Morkassel showed at the garage at 9:30am to checked the problems with the door. He decided to erase all opener codes and reprogram two transmitters, which are used to open and close the doors. I was charged a price for this service of $55.00, which covered the 10 minutes that involved this particular secondary repair. Mr. Morkassel did a good job of repairing the garage door, but it would have been better if the repairs could have been completed on the first repair call, which may have saved me additional costs.
- William Stevens