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Read what people are saying
about Precision Garage Door in:

Ostrander, OH

Precision Garage Door of Columbus Ohio
has received 3 reviews, averaging 4.33 Stars:
Review:

We thank you very much for being so prompt in getting our garage door repaired. Our cars aren't used to being left out so it was very much appreciated that you had a technician here for us this morning. I didn't know who to call as it had been a long, long time since we had to have repairs on the garage door. I went to the yellow pages and found Precision, which was a name familiar to me. Thank you for a job well done and for getting our car back in the garage. Alice W. Stone
Robert Stone
Service Provided:
Garage Door Repair
Product:
Cables
Review:

Called to schedule a service in the morning and had a technician at my home the same day. I was pretty sure I had a faulty garage door unit but I wanted confirmation from a professional. I was told there was a $55.00 service fee which was fine. The technician confirmed my initial thoughts and then said he had to charge me an additional $50.00 labor. I felt this was a bit excessive since nothing was fixed. He did perform an inspection of springs, pulleys etc..but the garage door was just installed 6 months ago so I knew all that was okay. I felt i had to have him do something for the additional $50.00 which the inspection took 5mins. I was then informed to call Genie and that it was a bad circuit board and that it was under warranty. I was then told it would be another $50.00 for the tech to return to install. I'm in the service business as well and I get the service charge and a $50.00 per hour labor rate but I feel the circuit board should be installed at no extra charge once it arrives, and or the additional $50.00 should not have been charged with the first service. Needless to say I will install the circuit board myself, and will not use precision door in the future. With that said Gregg the tech was very professional and actually showed up early for the appointment! He also called Genie and gave them all the information and confirmed the bad circuit board. Very helpful but I still feel I was overcharged.
Pat Lehnert
A Response from: Beth

Thank you for taking the time to write a review and we appreciate your feedback. Looking over your review, although we did perform the service of balancing and lubricating your door, we've contacted you in an attempt to refund the labor that was charged. In regards to moving forward with installing warrantied hardware from a different company, since Precision wasn't responsible for the installation of your door and opener, all work would be billable. We truly appreciate your business as a Precision customer and feel comfortable refunding the cost of labor. We hope in the future you choose Precision Door for your garage door repairs.

Gregg Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technicians:
Review:

The person answering the phone was polite and friendly; she didn't make you feel like you were interrupting her day by calling. Same day service, wow, unexpected but totally appreciated, thank you! Eric, our technician, was on time (actually early), polite and professional. He did a great job of diagnosing then fixing the problem. Eric exhibits pride in his work which is a trait lost with many in the service industry today. In conclusion, Precision gave me the impression they valued me as a customer; my recent experience left me feeling it was a win - win!
Bryon Courter
Service Provided:
Garage Door Repair
Product:
Springs